Holiday Inn Great Falls

Reviewer: Not provided on Fri 09 Sep 2011 rated 10 out of 10.

Hotel pool area not clean and was lacking with proper care and attention. Eg. Dirty area around pool and hot tub, hair floating in the pool, ( my wife had to remove it), burnt out lights in the ceiling of the pool area.

Positives: Clean rooms and friendly staff.

Negatives: Dirty pool area.

Reviewer: Not provided on Fri 29 Apr 2011 rated 10 out of 10.

A clean, well taken care of location. An attentive staff, rooms are fresh, clean and<BR/>extremely comfortable.

Positives: Quiet, good clients, clean, well taken care of.

Negatives: We have always enjoyed a breakfast buffet.

Reviewer: Not provided on Thu 27 Jan 2011 rated 10 out of 10.

Friendly staff, quick check-in, clean rooms, one exception was murky pool from previous days use. Price was right for this hotel.

Positives: Easily accessible to almost everything in GF.

Negatives: Restaurant was pricey (did not use); better to go elsewhere for meals.

Reviewer: Not provided on Sun 24 Oct 2010 rated 7 out of 10.

This hotel is in a great location and looks great from the outside. The lobby is huge and the waterfall is beautiful. The rooms were OK, but the pool was cold and the showers freezing. There was NO continental breakfast which was a huge disappointment for a 3 star hotel.

Positives: Looks, location.

Negatives: Unfinished room and cold pool showers.

Reviewer: Not provided on Mon 13 Sep 2010 rated 4 out of 10.

I was very disappointed with this hotel. When we showed up to check in our room was not ready. We waited an extra hour and a half past normal check in time to get our room. There were several other customers in the same situation but nothing was done to compensate for this. Staff seemed to be not sure how to handle this situation. The pool was nice but was packed with kids from the public and did not seem like an extra perk for customers which is one of the reasons we picked this location.

Positives: Location was conveinent.

Negatives: Pool was open to the public and was over-crowded each time we went.

Reviewer: Not provided on Sun 05 Sep 2010 rated 8 out of 10.

This hotel has comfortable rooms, but is still undergoing renovations. Will be very nice if ever completed. Restaurant was very good and reasonably priced. Fridge and microwave in room was nice as we were able to pick up sandwiches and chicken and heat for some of our meals. Beds were very comfortable and we slept well, however, elevators very noisy need to be greased or something.

Positives: Comfortable beds, fridge and microwave in rooms.

Negatives: Still undergoing renovations, noisy elevator.

Reviewer: Not provided on Tue 31 Aug 2010 rated 7 out of 10.

The hotel stay was satisfactory. Bed was comfortable. We liked the choice of pillows. Hotel was quiet.

Positives: Non-smoking hotel.

Negatives: In renovation process.

Reviewer: Not provided on Tue 20 Jul 2010 rated 4 out of 10.

Fix the elevator. Fix the ice machines. Fix the trim. Not a great experience for sleeping.

Positives: Rooms were neat and seemed to be clean.

Negatives: Under construction with parts torn up, had to hunt floors to find working ice machine, very noisy/bothersome elevator.

Reviewer: Not provided on Fri 09 Jul 2010 rated 6 out of 10.

Adequate. Great Falls has higher hotel rates than most nicer towns in Montana. Stay in Helena, interesting place with better hotel prices.

Positives: It was clean.

Negatives: Our room appeared ready for remodeling, kind of tacky looking.

Reviewer: Not provided on Sun 23 May 2010 rated 8 out of 10.

Stayed there before - great.

Positives: Location, clean - casino.

Negatives: Maintenance.

Reviewer: Not provided on Wed 12 May 2010 rated 7 out of 10.

Hotel was nice. I think the room we stayed in was a pet room &amp; caused allergy problems. The pool was closed which was a very big disappointment. There was no room service available on Sunday morning which was Mother's day which put a damper on our Mother's day plans. Restaurant was good.

Positives: Room located close to front door.

Negatives: The pool was closed, would not have stayed here if would have known. No room service on Mother's Day, big disappointment.

Reviewer: Not provided on Mon 29 Mar 2010 rated 8 out of 10.

We had a good experience staying at the hotel. Friendly staff, clean comfortable room and bed.

Positives: King size bed.

Negatives: Renovations.

Reviewer: Not provided on Thu 07 Jan 2010 rated 9 out of 10.

This hotel is clean, comfortable, and central. I would not recommend the restaurant though, go for dinner in town though breakfast was marginally better.

Positives: Convenient, pleasant decor, friendly and helpful staff.

Negatives: The restaurant was poor, service very good, food awful.

Reviewer: Not provided on Wed 05 Aug 2009 rated 4 out of 10.

I have stayed 4 or 5 times at this hotel and this is the first time I have been disapointed. Room was not clean, check in time was late and inforced. hot tub out of service. Showing it's age. Food, drinks and staff were good.

Positives: Staff.

Negatives: Not clean, looking old.

Reviewer: Not provided on Sun 12 Jul 2009 rated 8 out of 10.

great staff and location is good. they are renuvating and have replaced all the beds first. awesome night's sleep.

Positives: location and staff....new beds!

Negatives: bathroom not renuvated yet - very small

Reviewer: Not provided on Tue 26 Aug 2008 rated 8 out of 10.

We were pleasantly surprised at the accommodations. The rooms are large and comfortable and the bed was very nice; the triple sheets on the bed are wonderful; wish every hotel did that. The hotel is conveniently located. Our room, and the hotel in general seemed clean enough but certainly not scrubbed to my standards; ice bucket was sticky; hair dryer, switch plates, etc. hadn't been wiped down - the little things that I notice. We'd stay there again.

Positives: Triple sheets on the beds is a huge plus for me.

Negatives: Room could have been a little better scrubbed.

Reviewer: Not provided on Tue 26 Aug 2008 rated 5 out of 10.

The bathroom, needed to have the ceiling replastered as it was falling off. The rooms were clean however the beds were too soft, springy. We thought pool side meant opening onto the pool deck, not one floor up and looking into the pool area. The wait staff in the restaurant were friendly and fast. Easy location to get around Great Falls. Would probably stay there again, as the price was reasonable with a family.

Positives: The pool.

Negatives: NA.

Reviewer: Not provided on Thu 21 Aug 2008 rated 3 out of 10.

My husband was kept awake the entire night by a swooshing sound in the walls. I ended up with a bad back from sleeping on the roll away cot, my son refused to sleep on (he said he could feel the bars in his back). The food was okay and the staff was very friendly. This definitely is not a 3-star hotel because although they have the pool and exercise room neither is adequate for the hotel size.

Positives: Staff was friendly and responded to our requests promptly.

Negatives: We paid extra to have access to an indoor pool and couldn't use it. The roll-away cot was ancient, my 10 year old refused to sleep on it.

Reviewer: Not provided on Wed 20 Aug 2008 rated 8 out of 10.

Hotel staff was friendly and helpful. The beds and pillows were very comfortable. Needs to be updated as far decor goes, rugs were dirty looking and old especially in the restaurant.

Positives: Easy to locate, nice size rooms.

Negatives: Not enough restaurant staff, old dirty looking rugs, no complimentary breakfast.

Reviewer: Not provided on Wed 20 Aug 2008 rated 7 out of 10.

The restaurant needs more staff food was ok, the wait was terrible, the pool floor looks dirty, the doors to your rooms feel like you could break them in. When we called, the staff member was very rude to us, would not give us anything when we asked i.e, upgrade, breakfast, etc. Will probably not stay here again.

Positives: Location only is good.

Negatives: Staff member was rude on the phone, needs to be renovated to make it 4 star.

Reviewer: Not provided on Thu 17 Jul 2008 rated 8 out of 10.

This hotel met its purpose: clean room to sleep in. The star rating would probably be just a 2.

Positives: Good location.

Negatives: Too country themed.

Reviewer: Not provided on Tue 08 Jul 2008 rated 9 out of 10.

The room was fairly large (1 king). Nice pool, good for children. The staff was friendly and accommodating when the boiler broke and we had no hot water. They allowed a late check out with no problems. The boiler was fixed before we had to check out so we had a hot shower. The lobby is gorgeous and very inviting. Nice waterfall with wild life presentation in the main lobby, which scales up at least 6 stories.

Positives: We loved the size of the room and the lobby was huge and open to sit in.

Negatives: The boiler broke so we had no hot water, but they allowed a late check out to compensate.

Reviewer: Not provided on Sun 25 May 2008 rated 1 out of 10.

I had a broken leg on crutches and they put me in the furthest possible room from the elevator. Guests were extremely loud and the only time the staff did anything was when I had to call the desk and complain.

Positives: Good location.

Negatives: Loud, run down, no management on weekends.

Reviewer: Not provided on Thu 28 Feb 2008 rated 8 out of 10.

This Holiday Inn is clean, comfortable, attractive and we found all the employees we dealt with very friendly. My only complaint would be that they monitor their pool better if for no other reason than for their own liability. There were as many as 15-20 small kids (under 10 years) in there with no supervision.

Positives: Clean and comfortable.

Negatives: Many unsupervised young kids in the pool. Hotel should have checked in there more often.

Reviewer: Not provided on Tue 18 Dec 2007 rated 7 out of 10.

It was clean and comfortable. For a three star hotel, not too many amenities. No coffee in the lobby, no continental breakfast, no microwave in room. Had to walk to 2nd floor business center, even then, the room was locked.

Positives: Lobby was pleasing to the eye.

Negatives: Breakfast not included a microwave.

Reviewer: Not provided on Wed 12 Dec 2007 rated 9 out of 10.

Great place to stay in great falls. Close to shopping. Nice pool and work out room. The staff was friendly and the facility was very pleasant.

Positives: Quiet, clean, comfortable, convenient.

Negatives: Nothing. Loved it.

Reviewer: Not provided on Mon 10 Dec 2007 rated 5 out of 10.

We got an excellent price but the hotel was somewhat decrepit. The restaurant was over priced considering the quality of the food.

Positives: Location was great and the parking lot was well lit.

Negatives: Dirty toilet, TV channels had static, and pool caused skin rash.

Reviewer: Not provided on Thu 08 Nov 2007 rated 10 out of 10.

We enjoyed our stay. A very busy place. Nice rooms and restaurant. Pleasant employees always helpful. Hotel was a nice place to stay.

Positives: The entrance was spectacular (lobby).

Negatives: Not enough light in the corner of our room, hard to read.

Reviewer: Not provided on Thu 01 Nov 2007 rated 10 out of 10.

An older hotel (not really old) but well kept and clean. We were very impressed with the friendliness and helpfulness of the staff. They were excellent, I cannot say enough. We would definitely recommend this hotel.

Positives: Older but clean, well kept. Staff is a+ excellent.

Negatives: Needed more coffee supplies in rooms & real cups.