Best Western Route 66 Rail Haven

Reviewer: Not provided on Thu 05 May 2011 rated 9 out of 10.

The decor of the lobby with the Route 66 themed items was fabulous. The breakfast selection and quality were also fabulous. The room itself smelled old but otherwise was fairly modernized.

Positives: Lobby decor and breakfast was fantastic.

Negatives: Rooms smelled old.

Reviewer: Not provided on Tue 22 Mar 2011 rated 10 out of 10.

Prices in Springfield seem rather high for what you get. The room, amenities, and staff were pleasant. Most importantly, it was clean!

Positives: I wasn't sure what to expect, but was pleasantly surprised at the updates in facilities and decor. Clean.

Negatives: Can't think of anything I didn't like.

Reviewer: Not provided on Wed 10 Nov 2010 rated 10 out of 10.

I can't figure out why it only has 2 stars. I have stayed at 5 star places that weren't as nice. Spotlessly clean, comfortable bed, quiet, good service, breakfast served in the morning. Very nice. All of my family will stay there on my next trip. Loved it!

Positives: Spotlessly clean!

Negatives: No complaints and very nice.

Reviewer: Not provided on Sun 10 Oct 2010 rated 10 out of 10.

This motel was clean, the decor was great, old route 66. It had a nice breakfast selection that was free.

Positives: Loved the decor.

Negatives: Nothing.

Reviewer: Not provided on Tue 08 Dec 2009 rated 7 out of 10.

It was worth the price from Priceline. I would have been angry had I paid the original asking price.

Positives: It kept me warm and dry. Just what I was looking for.

Negatives: It was much older than expected.

Reviewer: Not provided on Wed 14 Oct 2009 rated 2 out of 10.

I would never recommend this Hotel to anybody else. The front desk person was extremely rude to my daughter on the phone, and would not work with us to get a non-smoking room with 2 double bed. We had contacted him 2 times, and each one of the times he had the same rude behavior. We had to contact Best Western 800 number and put a complain. Then I spoke with the Manager at the Hotel, and she finally agreed to give a non-smoking room with 2 beds. I was about look for another Hotel that night.

Positives: Room was clean, but old and small.

Negatives: Front desk staff was very unfriendly, do not recommend Hotel to none smokers and seniors.

Reviewer: Not provided on Wed 13 May 2009 rated 8 out of 10.

Overall I was pleased with the hotel. The staff at the front desk was exceptionally friendly and helpful in every way. Breakfast area was small but still nice with good complimentary breakfast.

Positives: Was a neat hotel with a historic nature.

Negatives: Overall i was pleased with the hotel.

Reviewer: Not provided on Sat 18 Oct 2008 rated 5 out of 10.

Nice staff, location was a bit confussing since there was one on same road.<BR/>A bit overpriced for small room. The hot tube was a great treat after long trip.

Positives: Hot tub was nice after a long trip. Nice staff.

Negatives: Room was small and not much of a breakfast.

Reviewer: Not provided on Fri 06 Jun 2008 rated 8 out of 10.

I thought it was a nice stay for the price and I would stay there again.

Positives: The clerk was very helpful with directions and suggesting a nice pub to grab a bit and a brew.

Negatives: Even as smokers we thought the smoking room had a stale cigarette smell, we usually smoke outside.

Reviewer: Not provided on Sun 23 Mar 2008 rated 9 out of 10.

We liked the hotel. It was cozy for us. Rooms were nice and clean. Rooms are a little small.

Positives: Good continental breakfast.

Negatives: Rooms a little small. One gentleman at lobby counter was a little rude.

Reviewer: Not provided on Wed 16 Jan 2008 rated 9 out of 10.

We were happy with our stay. The staff was very helpful. My daughter got a cut on her leg from the room and the staff provided us with some stuff to take care of it. The room was very clean and cute but very small. I would not recommend for a long stay but just for overnight it was perfect.

Positives: The staff was very friendly and helped us with our problems.

Negatives: The room was very small.

Reviewer: Not provided on Fri 04 Jan 2008 rated 8 out of 10.

Have stayed multiple times and always satisfied. A little pricey, but very convenient. 1+ star.

Positives: Historic Route 66 information.

Negatives: No input on TV for DVD player.

Reviewer: Not provided on Mon 10 Dec 2007 rated 8 out of 10.

Quaint.

Positives: Good price / good location.

Negatives: Hard to make a left turn out of the parking lot.

Reviewer: Not provided on Sun 09 Dec 2007 rated 9 out of 10.

I really enjoyed my stay! The room was very comfy and clean and the staff went out of their way to be helpful and friendly! Will definitely stay there again if Im in the area!

Positives: Room very comfortable and clean.

Negatives: Housekeeping tried to barge in without knocking.

Reviewer: Not provided on Mon 19 Nov 2007 rated 8 out of 10.

Besides the room being a little small, it had been recently upgraded, it looked very nice. Great for business.

Positives: Newly upgraded made up for being small.

Negatives: Parking was a little awkward.

Reviewer: Not provided on Wed 07 Nov 2007 rated 10 out of 10.

Over all the hotel was great nice people and easy to find.

Positives: The hotel had history.

Negatives: My room was right by the road hard to sleep at night with the noise.

Reviewer: Not provided on Wed 03 Oct 2007 rated 3 out of 10.

Don't go.

Positives: Virtual tour makes it look nice, different when you get there.

Negatives: Dirty bathrooms, different room than paid for, hair in towels.

Reviewer: Not provided on Sun 26 Aug 2007 rated 8 out of 10.

Centrally located, clean, friendly staff, good continental breakfast, had a very enjoyable stay.

Positives: Enjoyed the Route 66 memorabilia and the old time signs.

Negatives: No night light. Left the bathroom light on all night.

Reviewer: Not provided on Thu 23 Aug 2007 rated 5 out of 10.

This hotel is conveniently located in Springfield to the university which is important for me. The room was comfortable, however the shower/tub showed signs of mildew.

Positives: The location and friendliness of the staff.

Negatives: The bath tub in the room showed mildew stains, the general room was clean however there was a mustiness smell which was remedied when the ac was run.

Reviewer: Not provided on Wed 22 Aug 2007 rated 10 out of 10.

Excellent location. Great 50's Route 66 look and experience. I loved the photos of the hotel before renovation and the mirrored dressing room with chandelier. The free breakfast was very good for the price level of the hotel. It was quiet and clean. The pool being open 24 hours is a big plus for short trips. I was very impressed!

Positives: The decorations! The retro 50's look was excellent/ The mirrored dressing room with chandelier was lovely!

Negatives: There were some very small ants in the room, but they did not bother me.

Reviewer: Not provided on Tue 05 Jun 2007 rated 8 out of 10.

This hotel nicely provides the basic services one expects when traveling on business, with a few extras. Convenient location for Springfield. The retro motif is nice for someone my age (tail end of the baby boom). I don't know whether kids would relate as well.

Positives: Retro ambiance was nice; good price; microwave and do player were unexpected plus.

Negatives: I wish I would have known of the above amentias in advance and planned accordingly.

Reviewer: Not provided on Sat 16 Dec 2006 rated 10 out of 10.

The room had a relaxed feel about it the minute you walked in. The decor was beautiful and the staff was friendly and helpful.

Positives: The room had a very nice decor, old world theme and it felt relaxing.

Negatives: No in door pool.

Reviewer: Not provided on Wed 12 Jul 2006 rated 10 out of 10.

It was nice and clean and staff went out of their way to accommodate us, Thank you.

Positives: 24 hour pool/hot tub.

Negatives: Breakfast.