Hilton Kansas City Airport

Reviewer: Not provided on Wed 21 Sep 2011 rated 9 out of 10.

This was a beautiful hotel. It was clean and comfortable.

Positives: It was clean and comfortable.

Negatives: The t.v. was hard to work. The remote was slow to communicate with the t.v.

Reviewer: Not provided on Fri 29 Jul 2011 rated 10 out of 10.

This hotel was very nice. Beautiful, clean rooms with excellent housekeeping. The check in staff was very friendly and helpful. It was very quiet and we stayed three nights and were never disturbed by noise. The indoor/outdoor pool was very nice. The on site restaurant was way too expensive for a vacationing family of four. Not a good selection for children to view on TV. They charged for any little extra amenity such as Internet, local phone calls, breakfast. Also, they put a 50 dollar a night hold on our debit card for incidents. They released it when we checked out but that was a $150 of our vacation money we could not use.

Positives: Very friendly staff. They were very helpful with questions about tourist sites. The room was beautiful and housekeeping was excellent.

Negatives: Charged extra for: Internet, local phone calls, breakfast. Restaurant was too expensive for a family.

Reviewer: Not provided on Sun 10 Jul 2011 rated 5 out of 10.

The KC Airport Hilton is convenient for business travelers and close to the airport. However, it underwhelmed me for Hilton standards. The restaurant was an hour I wish I could take back – the front desk sold me on their award winning BBQ, which was inedible. The hotel is getting old and in need of a refresh. The carpet was worn, but there was an updated TV in the room. Having stayed in many airport hotels, it was acceptable, but you need to get dining options outside the property.

Positives: Location, good price, people were very nice, and particularly at the front desk.

Negatives: Old hotel in need of renovation; carpet in room worn and needed replacing; restaurant inedible - I fell for the BBQ recommendation.

Reviewer: Not provided on Sat 02 Jul 2011 rated 10 out of 10.

Excellent location, close to the airport and friendly staff. Hotel is kind of old but nicely kept up and clean. Plenty of free parking. Felt perfectly safe as a mom with two teenagers having to go back and forth to the car. Beds very comfy and lots of extra pillows and a blanket. Air-conditioning in room worked perfectly. Excellent value.

Positives: Location, clean, and safe.

Negatives: No in-room refrigerator.

Reviewer: Not provided on Sat 18 Jun 2011 rated 5 out of 10.

The room and hotel is tired. I thought I was getting a 4 star room at a 3 star price but ended up getting a 2 star room for the price of a 3. Just because the hotel has a restaurant does not warrant a higher star rating in my book.

Positives: Staff was very friendly.

Negatives: 4ery small and dated rooms

Reviewer: Not provided on Sun 05 Jun 2011 rated 10 out of 10.

Great location, friendly staff, incredibly convenient airport shuttle.

Positives: Friendly staff and airport shuttle.

Negatives: The quality of the TV was so bad, it felt as though we were pirating cable our entire visit.

Reviewer: Not provided on Thu 05 May 2011 rated 9 out of 10.

Pool was fairly warm, the kind that is inside and outside. No jacuzzi. Microwave on lobby level. Internet 10 dollars in room, free in lobby.

Positives: Lobby, public spaces and room were beautiful

Negatives: No fridge, microwave, Internet 10 dollars. Don't have USA channel.

Reviewer: Not provided on Thu 21 Apr 2011 rated 8 out of 10.

This hotel is showing its age. It was clean and comfortable and in an excellent location.

Positives: The price of the hotel using priceline.

Negatives: No receipt upon checking out.

Reviewer: Not provided on Thu 21 Apr 2011 rated 8 out of 10.

Nice hotel. Friendly staff.

Positives: Great location for all KC activities.

Negatives: No complaints. Great for price.

Reviewer: Not provided on Thu 21 Apr 2011 rated 9 out of 10.

Loved this hotel and the location. Will try to stay here again if traveling this way. Only downer was the dirty bathtub. Made me wonder what else might not have been cleaned!

Positives: Beautiful room and furnishings. Nice view and excellent mattresses.

Negatives: Bathtub was dirty. Hair and dirt were clearly visible.

Reviewer: Not provided on Tue 19 Apr 2011 rated 5 out of 10.

close to airport and nice and clean room. that is it.

Positives: Close to airport.

Negatives: Bad customer service and check-in - poor attitude.

Reviewer: Not provided on Thu 14 Apr 2011 rated 8 out of 10.

Good in average, I would not pay full price for it, and plus have to pay the Internet use.

Positives: Normal, not so much to comment.

Negatives: Small rooms, they sell Internet and breakfast.

Reviewer: Not provided on Fri 25 Mar 2011 rated 8 out of 10.

I feel like most 2- and 3-star hotels are better. There was no free WiFi. The television remarkably few channels.

Positives: The bed pillows were incredible!

Negatives: Pay for WiFi! you're kidding!

Reviewer: Not provided on Tue 01 Mar 2011 rated 9 out of 10.

The hotel is close to shopping and the airport. Parking is crowed because they allow parking for airline passenger if you spend the night.

Positives: The hotel is close to the MCI and great shopping.

Negatives: One of the coffee cups in the room had lipstick on it. This should have been caught be housekeeping.

Reviewer: Not provided on Wed 02 Feb 2011 rated 9 out of 10.

the staff is super friendly, the rooms are always clean and comfortable, it,s location----close to the airport is super convenient---I have stayed at this Hotel at least 1/2 dozen times and am always happy to return.

Positives: Very clean, convenient to airport,friendly staff, consistent service.

Negatives: Food at the restaurant could be a little bit better.

Reviewer: Not provided on Thu 20 Jan 2011 rated 10 out of 10.

Staff was friendly and accommodating. The airport shuttle was fantastic and timely. The room was clean and comfortable.

Positives: Convenient to the airport!

Negatives: Everything was great!

Reviewer: Not provided on Thu 02 Dec 2010 rated 7 out of 10.

This would be a great hotel for the business traveller, except for the $10.00 a day wifi charge. It is not great for travelling with children.

Positives: It was super close to the airport.

Negatives: The room was dated. 1st crib was broken the 2nd crib was gross.

Reviewer: Not provided on Sat 13 Nov 2010 rated 9 out of 10.

Met our expectations and was a value for the money.

Positives: Nice and clean.

Negatives: Restaurant was very ordinary. Food was just OK.

Reviewer: Not provided on Mon 08 Nov 2010 rated 6 out of 10.

When calling to request room with double beds, hotel employee was not very friendly. Hotel lobby was nice, room itself was very small and not the quality we thought it would be for that type of hotel. Might as well have booked a 2 star hotel and gotten the same type of room.

Positives: Convenient airport shuttle service.

Negatives: Small room and noisy elevator.

Reviewer: Not provided on Tue 03 Aug 2010 rated 9 out of 10.

Walking in the front entrance I was pleasantly surprised. Decor was nice and updated. Lobby was cool (summer) and spotless. Desk clerks were professional, wore ties, and were helpful. Room was clean, comfortable, and quiet. Decor was good and reasonably modern. Toiletries were nice. I have no complaints.

Positives: Clean, quiet, comfortable, & modern.

Negatives: Hard to find good dining nearby.

Reviewer: Not provided on Mon 02 Aug 2010 rated 7 out of 10.

We enjoyed the hotel. We walked into a room that the bathroom had not been cleaned, howerver the staff was very respondant about coming up and cleaning while we ate and bought us desert for our inconvenience.

Positives: Customer service was excellent.

Negatives: Our Bathroom had not been cleaned when we checked in.

Reviewer: Not provided on Sun 25 Jul 2010 rated 10 out of 10.

The hotel lobby was inviting, and felt very safe and pleasant.

Positives: Beautiful lobby area.

Negatives: Nothing -

Reviewer: Not provided on Mon 07 Jun 2010 rated 6 out of 10.

The room and furnishings made for a very comfortable stay. Unfortunately, it was marred by the fact that someone ripped the door off my gas tank and siphoned gas out of my car.

Positives: Very comfy bed!

Negatives: My car got vandalized in the parking lot.

Reviewer: Not provided on Thu 20 May 2010 rated 9 out of 10.

Staff was very friendly. Bathroom floor was a little dirty, and the room could have had newer/cleaner carpet.

Positives: Friendly staff.

Negatives: Floors seemed a little dirty.

Reviewer: Not provided on Mon 29 Mar 2010 rated 7 out of 10.

Room was clean and nice, and the hotel has all the amenities expected. Some of the staff were helpful, some were not. Shuttles put me behind schedule a few times, including my trip to the airport.

Positives: Nice, clean room. Good location.

Negatives: Staff was mostly helpful. Shuttles behind schedule.

Reviewer: Not provided on Tue 02 Mar 2010 rated 4 out of 10.

This hotel is decent, but is in need of remodel. The hotel staff was rude regarding the availability of smoking rooms at the property. I was told at check in that no smoking rooms were available at the time, and called down to the desk at 7 PM to ask if any smoking rooms were available. I checked the Hilton.com website, which indicated that smoking rooms were available in every size of room available. The desk staff lied to me and told me that no smoking rooms were available that evening. By looking at the hotel from the outside, it was obvious that smoking rooms were available, as there is only 1 smoking level, and the rooms were not occupied.

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Positives: Decent pool.

Negatives: Rude staff that lied regarding availability of smoking room.

Reviewer: Not provided on Wed 24 Feb 2010 rated 7 out of 10.

Great for the price that Priceline got for me. If I would have payed full price for the room I would have been very disappointed.

Positives: Clean room, nice decor, very good price.

Negatives: Drinks and food a little pricey in lobby for level of quality.

Reviewer: Not provided on Thu 11 Feb 2010 rated 9 out of 10.

The hotel was very nice, and relaxing. I wish they offered a free breakfast buffet or free happy hour for their guests.

Positives: The front desk and dining staff were very friendly.

Negatives: The cleaning staff did not clean my room daily. I had to request for clean towels.

Reviewer: Not provided on Mon 08 Feb 2010 rated 8 out of 10.

The room had nice linens, toiletries and bed. The work out room was nice &amp; modern. The pool was also well kept. No free breakfast. Very expensive to eat on site, also.

Positives: The parking was plenty. The staff was friendly &amp; courteous.

Negatives: Everything cost extra. Other than the 'Business Center' that didn't have a working printer, the rest cost. In room Wi-Fi is $10! No free breakfast.

Reviewer: Not provided on Mon 01 Feb 2010 rated 10 out of 10.

The level of service and friendliness of the staff was superior to many four star hotels. Everything worked great all the time.

Positives: The staff and service level.

Negatives: No complaints at all.

Reviewer: Not provided on Wed 09 Dec 2009 rated 4 out of 10.

The hotel lobby was nice, but the room was mediocre at best. Our TV was really bad, and our air conditioner was completely broken. The staff was really nice though.

Positives: The staff was very nice.

Negatives: The restaurant was awful and expensive, our air conditioning was broken.

Reviewer: Not provided on Thu 17 Sep 2009 rated 9 out of 10.

Enjoyed my stay.

Positives: The room and food.

Negatives: Outside and not modern.

Reviewer: Not provided on Sat 05 Sep 2009 rated 7 out of 10.

Excellent location to the airport, but the rooms need a bit of an upgrade. I was satisfied given that I paid less (via Priceline) that I would have at a Motel 6 walk-in rate. However, it did not meet my expectations for a Hilton hotel (the rooms across the street at the Holiday Inn Express were nicer). Also, although it is par for the course to charge extra for wireless internet in upscale hotels, it is still irritating.

Positives: Extremely friendly check-in clerk.

Negatives: Rooms were small.

Reviewer: Not provided on Thu 20 Aug 2009 rated 7 out of 10.

I was there very short time. Was at a conference at another hotel so really didn't get to enjoy the hotel like I would have liked to.

Positives: Clean and

Negatives: Wake up call was an hour late. I was to teach a class and was late.

Reviewer: Not provided on Wed 19 Aug 2009 rated 8 out of 10.

Overall pleasant experience, but hotel should offer free continental breakfast for price of stay. Other competing hotels in area offer free hot breakfast.

Positives: Location to airport and easy access to several highways.

Negatives: Lack of ability to access other entrance/exits after certain time. Should be able to with room key.

Reviewer: Not provided on Tue 18 Aug 2009 rated 9 out of 10.

The staff is quite accommodating, the room was attractive and quiet, the bed was comfortable and the business center made checking email easy.

Positives: The room was comfortable and attractive.

Negatives: TV channel selection.

Reviewer: Not provided on Sat 15 Aug 2009 rated 9 out of 10.

I liked the hotel lobby with its wireless connection. The rooms require a fee for connection, which I think is absurd.

Positives: Very convenient to the Airport and the customer I was visiting.

Negatives: I did not get a king size bed as expected from my reservation.

Reviewer: Not provided on Fri 24 Jul 2009 rated 7 out of 10.

I've stayed at this hotel before and really liked it in the past. However, this time they put me in a room in the "East Wing" and it was not enjoyable. Small, dimly lit room with low ceiling; hot and humid in the elevators and hallways; long walk from the lobby or any amenities and no easy access to parking areas; poor reception on many of the TV channels. Basically, it's like you're in a segregated dungeon. Very different from the rest of the hotel.

Positives: Location and public spaces nice.

Negatives: Room was sub-par