The Westin

Reviewer: Not provided on Tue 02 Aug 2011 rated 4 out of 10.

If attention to cleaning and service in the rooms & rest were better, the place would be a real winner. Housekeeping woke us at 8:00 am on Saturday morning to see if we were in the room. Not good!

Positives: Lobby was movie star backdrop gorgeous.

Negatives: Sheet were dirty, pillowcase ripped, bathroom floor dirty, coffee cups in rest, and were stained.

Reviewer: Not provided on Thu 14 Jul 2011 rated 10 out of 10.

This is a great location, staff is very friendly, great pool and other amenities. The hotel is connected to the shops in Crowne Center and also has a link tunnel that takes you across the street to Union Station and the freight house district. The parking garage of the hotel is $15 per night and the layout is a little confusing. We lost our car a few times due to the different elevator location options to the garage.

Positives: Great location.

Negatives: Parking fee.

Reviewer: Not provided on Sat 02 Jul 2011 rated 10 out of 10.

The hotel room was beautiful and very comfortable. It was a relaxing stay and the staff took care of us well.

Positives: The staff was professional and helpful.

Negatives: The jacuzzi was closed and the pool was too small.

Reviewer: Not provided on Tue 07 Jun 2011 rated 9 out of 10.

Is a nice, convenient place to stay with friendly staff. Parking is not convenient and there is no other option, but to use there parking because of location of hotel. Seems like it is getting like the airlines and hotels are starting to charge for every little thing they can!

Positives: Liked being able to have usable balcony.

Negatives: Having to pay extra for parking I feel I pay for this in the price of the hotel.

Reviewer: Not provided on Fri 03 Jun 2011 rated 6 out of 10.

I liked the hotels overall appearance (common area and outside), the pool, the parking garage and the temperature of the hallways (they were very cool).

Positives: I liked the parking garage (convenient) and common areas (beautiful).

Negatives: The hotel room didn't seem very clean (found weird stuff at the bottom of the tub and weird stuff in the beds), and the rooms thermostat was unusable.

Reviewer: Not provided on Thu 19 May 2011 rated 10 out of 10.

Was a GREAT hotel meeting and exceeding my expectations. Good location for my needs. Best thing it was a great VALUE!

Positives: Stellar Priceline value, would go back for sure.

Negatives: The area is light on evening activities if you do not have a car to travel. Minor issue though.

Reviewer: Not provided on Thu 19 May 2011 rated 10 out of 10.

The hotel was beautiful inside and outside too. The service was excellent !

Positives: Everything was excellent.

Negatives: The beds for us not really comfortable.

Reviewer: Not provided on Mon 09 May 2011 rated 10 out of 10.

I would love to return to this hotel.

Positives: Excellent location to running path, fantastic view.

Negatives: Nothing

Reviewer: Not provided on Thu 05 May 2011 rated 10 out of 10.

The staff was friendly, answered any and all questions. It was perfect.

Positives: Close to shopping, sightseeing venues, and dining. We did not need to rent a car.

Negatives: There was nothing we did not like about this hotel.

Reviewer: Not provided on Fri 15 Apr 2011 rated 10 out of 10.

Great.

Positives: Comfortable, clean, friendly and very convenient.

Negatives: Parking lot at hotel parking entrance was full and area was blocked off where there was parking. I had to circumvent route to find parking.

Reviewer: Not provided on Tue 15 Mar 2011 rated 9 out of 10.

Our stay at the Westin was a very nice experience. Our son flew in from Los Angeles to attend the Big 12 Basketball Tournament with us. Between our stay at the hotel, eating at the hotel restaurant, walking the Link to Union Station, and enjoying the tournament (especially the outcome with KU's win!), we had such a great time ... I would definitely return to the Westin for another stay.

Positives: The room was very nice and spacious.

Negatives: The lounging area outside the restaurant/bar was cluttered with glasses, debris, etc.

Reviewer: Not provided on Wed 23 Feb 2011 rated 10 out of 10.

This was an above expected experience. Usually hotels are pictured much nicer online and when u get the room it's a let down but not this hotel. The room was very nice and beds very comfortable. We will stay here again if when we come back.

Positives: Excellent value very nice hotel.

Negatives: Pleased with everything.

Reviewer: Not provided on Thu 03 Feb 2011 rated 9 out of 10.

Hotel lobby was very nice with areas to sit and enjoy some downtime. Hotel is connected to the Crown Plaza area and there are shops to enjoy without going outside. Our room was comfortable -we had some issues, lamp plug broken, drawer handle broken and room needed sweeping. These items were taken care of immediately and a fruit tray was placed in our room when brought to Management attention.

Positives: I loved the view of downtown KC.

Negatives: They charge $10 for Internet in your room, but free in lobby which I did not find out till we had committed for in room service.

Reviewer: Not provided on Sun 09 Jan 2011 rated 9 out of 10.

Very nice hotel that is connected to the crown center. Rooms are large. They charged for everything. Gym, Internet, and parking.

Positives: Great location, large rooms, and very nice gym.

Negatives: They charged for everything. Internet, parking, even the gym.

Reviewer: Not provided on Tue 04 Jan 2011 rated 8 out of 10.

Great hotel, wonderful location, great shopping, clean, nice surroundings.

Positives: I love the soft beds and the restaurant.

Negatives: Maid service had to be called3X at night!

Reviewer: Not provided on Wed 01 Dec 2010 rated 10 out of 10.

Beautiful hotel, ridiculous parking costs. But the room was worth it.

Positives: Great view.

Negatives: Parking was $14.50 for one night! Ridiculous.

Reviewer: Not provided on Wed 24 Nov 2010 rated 9 out of 10.

We requested a king bed and were given two full size double beds. This worked for us, but it is not was we expected. We were offered a an upgrade for $30 more, but elected not in part because we had to pay to park our care.

Positives: The atmosphere is beautiful and the location to downtown is convenient.

Negatives: They make their guests pay for parking.

Reviewer: Not provided on Wed 10 Nov 2010 rated 8 out of 10.

The stay was ok, but the remote channels stuck, there was a big stain on the floor by the dresser that was there when I checked in, which should have been cleaned up by housekeeping before anyone checked in. The HBO guide was for October not November, the Internet kept kicking me off even when I had to pay for it, which a guest should receive it for free as a extra from the hotel as other hotels in IHG, Marriott companies offer. Staff was friendly, and the shuttle service was great.

Positives: Lobby.

Negatives: Having to pay for Internet.

Reviewer: Not provided on Tue 09 Nov 2010 rated 10 out of 10.

The hotel was very nice. There was a slight mix up with the floor our room was supposed to be booked on. Whenever I brought this to the staffs attention they immediately corrected mix up and were very professional.

Positives: The hotel staff was very accommodating for any request we had.

Negatives: Whenever we arrived at the floor our room was on, the cleaning staff had carts all over the hallway and we had to stand waiting for them to move them.

Reviewer: Not provided on Tue 26 Oct 2010 rated 10 out of 10.

Beautiful, great food, wonderful service.

Positives: Luxe accommodations.

Negatives: Lots of added costs.

Reviewer: Not provided on Mon 25 Oct 2010 rated 10 out of 10.

This is an excellent hotel - a little difficult to get to, but that's because this area is not immediately off the interstate, but well worth staying.

Positives: Staff was excellent. Bed was wonderful.

Negatives: Pay parking.

Reviewer: Not provided on Thu 07 Oct 2010 rated 9 out of 10.

The Westin was very nice and the staff was extremely friendly and helpful. It was adjacent to Crown Plaza and many restaurants.

Positives: It was adjacent to Crown plaza and many restaurants.

Negatives: Better pillows!

Reviewer: Not provided on Mon 04 Oct 2010 rated 10 out of 10.

This hotel was very clean and well staffed.

Positives: The bed was perfect.

Negatives: Not well marked from parking garage to lobby.

Reviewer: Not provided on Thu 23 Sep 2010 rated 10 out of 10.

This is my favorite place to stay in KC. It always meets or exceeds my expectations in all areas--cleanliness, amenities, location, and guest service.

Positives: The showers are built to accommodate tall people - in fact the room is set up in all areas to accommodate tall people.

Negatives: Everything was great!

Reviewer: Not provided on Tue 27 Jul 2010 rated 10 out of 10.

The staff at the hotel were very friendly and helpful. The cost to park was rather high, but it was convenient to valet park as long as you called down in advance for your vehicle. The bed was very comfortable and the rooms were really clean. The only complaint we have is that the elevators were extremely slow during busy check out times.

Positives: The staff was very friendly and the beds were very comfortable!

Negatives: The elevators were VERY slow during busy times. It was also expensive to park.

Reviewer: Not provided on Sat 24 Jul 2010 rated 9 out of 10.

Great deal on Priceline - loved the hotel. Knowledgeable and helpful staff.

Positives: Great rooms, accommodating staff and fun location. Lots to see and do within walking/short driving distance.

Negatives: Very slow elevators when hotel was crowded on Saturday and Sunday.

Reviewer: Not provided on Fri 23 Jul 2010 rated 10 out of 10.

This is a great upscale hotel that offers lots of entertainment options; a mall is attached. Everything is very clean and comfortable. The enclosed parking was reasonable. The pool area very nice. The fitness room very nice. The only down side were the very slow elevators.

Positives: Great location; connection with the mall made for easy shopping.

Negatives: Very slow elevators.

Reviewer: Not provided on Tue 20 Jul 2010 rated 9 out of 10.

Hotel was lovely and conveniently located for our needs. Shopping and dining areas attached to hotel were very handy.

Positives: Beautiful lobby.

Negatives: Had to pay to use exercise equipments.

Reviewer: Not provided on Tue 08 Jun 2010 rated 10 out of 10.

This Westin property was lovely. Very clean, rooms were spacious, staff very friendly. However, it was a little out of the way to downtown, so we did have to take a cab. However, cabs were plentiful and inexpensive. If you don't mind taking a cab or driving, this is a GREAT hotel.

Positives: Heavenly bed.

Negatives: Out of way location.

Reviewer: Not provided on Mon 24 May 2010 rated 10 out of 10.

My issue with the missing fridge was corrected immediately and the staff was very concerned with my needs. This hotel was amazing and the only thing I didn't really care for was the distance the parking garage was from the entrance of the hotel.

Positives: The staff was amazing and quite helpful to my needs.

Negatives: Missing fridge and balcony door wouldn't open.

Reviewer: Not provided on Tue 18 May 2010 rated 10 out of 10.

Good central location.

Positives: The room was comfortable. Awesome bathroom.

Negatives: The parking was an utter cluster!

Reviewer: Not provided on Tue 18 May 2010 rated 10 out of 10.

Great location and friendly staff.

Positives: Great location.

Negatives: Parking is expensive $16.

Reviewer: Not provided on Fri 07 May 2010 rated 9 out of 10.

The interior of the hotel was breathtaking, very warm, and inviting. The room itself was fabulous, including the spacious balcony with a fantastic view. Only downfall was that our room did not receive housekeeping services until we called to ask for them, even though we saw housekeepers on our floor earlier in the day. The hotel itself is in a great location, with several great places within a short walking distance.

Positives: View from the room was outstanding.

Negatives: Had to call to request more towels/coffee, etc.

Reviewer: Not provided on Tue 06 Apr 2010 rated 10 out of 10.

This is the best hotel I've stayed at, with access to Crown Center through the hotel and other attractions throught The Link. It is also minutes away from The Plaza area. My room had a small balcony with a perfect view of Downtown. The staff is wonderful.

Positives: Probably the best hotel I've stayed at. Great location, great service.

Negatives: $10 In-room internet and no buisness center available.

Reviewer: Not provided on Mon 05 Apr 2010 rated 10 out of 10.

Very beautiful hotel. Very relaxing and had a very business air about it.

Positives: Very nice hotel.

Negatives: A little removed from the heart of downtown.

Reviewer: Not provided on Thu 04 Mar 2010 rated 9 out of 10.

I love the beds! The television needs replaced with a flat screen. The food and service at Benton's was amazing! The service at the front desk to check in was very organized and quick considering the amount of people arriving all at the same time. I found out later that on the weekends you can park for free at the Crown center parking rather than paying tips to the bellman and $18 to the hotel to park. I was a little put off by the charge for internet usage as well. Overall a great hotel though.

Positives: The service at the front desk and restaurant. The beds.

Negatives: The $18 fee for parking and $9.99 fee for internet per 24hours.

Reviewer: Not provided on Wed 03 Mar 2010 rated 10 out of 10.

It was a perfect getaway place and uncomplicated by using Priceline.

Positives: Easy access.

Negatives: Nothing.

Reviewer: Not provided on Sat 27 Feb 2010 rated 5 out of 10.

This is not what I expected in the least for a 4 star hotel, especially with its connection to a major shopping area. I will continue to be loyal to Hampton Inn.

Positives: Location.

Negatives: Room was not cleaned prior to our arrival and stayed poorly cleaned throughout our stay.

Reviewer: Not provided on Sat 20 Feb 2010 rated 5 out of 10.

The room was obviously available, but they charged me $20. more per night. The hotel was noisy from traffic, trains, and paper thin walls. I also felt the additional costs for room service, WiFi, parking, even a vase for flowers was off the chart. It's KC for God's sake not Manhattan.

Positives: The concierge recommended a couple of good restaurants.

Negatives: Felt like I was nickle and dimmed for all they could get.

Reviewer: Not provided on Thu 28 Jan 2010 rated 9 out of 10.

Good enjoyable stay. Clean, quiet, friendly employees.

Positives: Clean, friendly, shopping nearby.

Negatives: Charge for using work out room.

Reviewer: Not provided on Tue 12 Jan 2010 rated 8 out of 10.

Great hotel for the money, would stay there again for this price.

Positives: Great deal for KC, good location.

Negatives: Hotel was older and not completely renovated.