Capitol Plaza Hotel

Reviewer: Not provided on Sat 16 Apr 2011 rated 6 out of 10.

It was ok, not great. Definitely needs updating.

Positives: Close to where I needed to be.

Negatives: Room was a little shabby and not clean.

Reviewer: Not provided on Fri 17 Dec 2010 rated 7 out of 10.

It was fine for the reduced price, but I wouldn't recommend it to friends.

Positives: Convenient location.

Negatives: Parking garage was very dark and felt unsafe for a female traveling alone.

Reviewer: Not provided on Wed 17 Nov 2010 rated 8 out of 10.

Food too expensive and not close to restaurants or shopping.

Positives: Clean

Negatives: Location

Reviewer: Not provided on Wed 17 Nov 2010 rated 6 out of 10.

Overall the hotel was good, the cleanliness of the bathroom was very poor.

Positives: Convienent location.

Negatives: Dirty bathroom.

Reviewer: Not provided on Sat 03 Jul 2010 rated 9 out of 10.

The hotel staff was outstanding. The desk clerk gave us directions and took care of our bikes and trailer. Convenient to the Capitol, AMTRAK, and restaurants.

Positives: The staff was very helpful and stored our bikes and bike trailer for us.

Negatives: No shuttle service to/ from North Jefferson trail head.

Reviewer: Not provided on Thu 04 Mar 2010 rated 2 out of 10.

This was the worst trip ever. Unsupervised children were allowed to play in the elevators and run through the halls at all hours. It was difficult to get to our room with luggage and children. My three-year-old was almost knocked down.

Positives: Location

Negatives: We checked into a room that was disheveled with eaten room service breakfast and dishes waiting outside the room at 10 pm.

Reviewer: Not provided on Mon 01 Mar 2010 rated 10 out of 10.

The hotel is very convenient, just off 50 HWY. The staff helped point out places to eat. The waterfall is impressive. The beds are huge!!

Positives: The hotel was very nice. The Lobby was very attractive.

Negatives: I was at a convention and when it was over it was hard to get out of the parking lot.

Reviewer: Not provided on Wed 20 Jan 2010 rated 6 out of 10.

Overall, I think the Capitol Plaza is not as nice as it used to be.

Positives: Lobby colors and cleanliness.

Negatives: Pillows.

Reviewer: Not provided on Tue 05 Jan 2010 rated 8 out of 10.

Everything was as expected. Staff was helpful. Underground parking was nice in the cold weather.

Positives: Terrific court with waterfall.

Negatives: Small bathroom.

Reviewer: Not provided on Tue 28 Apr 2009 rated 5 out of 10.

I have no desire.

Positives: It was centrally located.

Negatives: Front desk personnel was not friendly.

Reviewer: Not provided on Thu 04 Sep 2008 rated 9 out of 10.

I would stay again. It met all the needs of my visit.

Positives: It was a nice place to stay. Staff was very friendly.

Negatives: Pool was small for a hotel of this size.

Reviewer: Not provided on Tue 02 Sep 2008 rated 8 out of 10.

Nice hotel, would recommend.

Positives: Business center available.

Negatives: Waterfall in lobby was noisy.

Reviewer: Not provided on Fri 15 Aug 2008 rated 8 out of 10.

We arrived in town via the Amtrak, and the hotel didn't have a shuttle running late enough for us but offered to call a cab. My daughter had surgery and was just released from crutches a couple of days before our stay. She was having some trouble walking and the hotel had a wheelchair we could borrow. It seemed like an older place but the room was clean and everything worked. It was very nice having a restaurant on site, and the food was good (and expensive, in my opinion). The pool area was nice and they had a nice size pool. Unfortunately, the hot tub was broken during our entire 2-night visit and that is our main attraction at any hotel.

Positives: They had a wheelchair that my daughter could borrow. Restaurant on site.

Negatives: Whirlpool was broken and pool was cold. Sounded like it had two restaurants but only one was open at a time.

Reviewer: Not provided on Tue 15 Jul 2008 rated 4 out of 10.

For price, hotel was acceptable, overall clean. Service needs attention in all areas, especially restaurant. Customer service not their priority. Stay at other JQ's establishments, are held at a higher standard than this one. Would not stay again, will give another a try.

Positives: Location to Capital and access to highway good, easy to get around area from hotel.

Negatives: Check in, given wrong room by front desk, correct room carpets were wet, service in restaurant non existent, bar service ok.

Reviewer: Not provided on Thu 10 Jul 2008 rated 8 out of 10.

Location was perfect for our needs as it was close to the capitol. Underground parking was nice too. Rooms were clean and staff helpful.

Positives: Nice ambiance, quiet and peaceful.

Negatives: Hotel restaurant was not open daily, no complimentary breakfast.

Reviewer: Not provided on Tue 08 Jul 2008 rated 8 out of 10.

Overall, appearance is very favorable. Yet some services need attention. Like internet services need to be included in price and not suppressed on at check out. I did have a bad experience with the wait service at breakfast. Yet unpleasant and rude not all staff members are included.

Positives: Location was excellent to businesses and road ways.

Negatives: The food was reasonable yet a buffet without drinks is not friendly.

Reviewer: Not provided on Tue 22 Apr 2008 rated 8 out of 10.

Nice hotel, a little old but nice. Not (in my opinion) a 3 star, but might be for the location. Parking was tough seeing its a hotel allot of meetings and conventions are held in.

Positives: The food in the restaurant was excellent.

Negatives: The temperature in the room never cooler down in the 4 days we were there.

Reviewer: Not provided on Sun 06 Apr 2008 rated 5 out of 10.

The rooms are outdated and cold, the heat adjustment does not work.

Positives: Location.

Negatives: Room conditions.

Reviewer: Not provided on Wed 02 Apr 2008 rated 6 out of 10.

Overall room was fresh and clean. However when my family went to take a shower after having swam in the pool we came to find out that the shower only came out in very small stream. We complained to management who sent someone to fix it he was unsuccessful and thats where it was left.

Positives: Public areas are very attractive.

Negatives: The shower did not work and hotel personnel did nothing to remedy situation.

Reviewer: Not provided on Mon 31 Mar 2008 rated 2 out of 10.

They should make sure all elements of the room work before they make it available for stay.

Positives: It felt safe.

Negatives: The charge for internet.

Reviewer: Not provided on Sat 22 Mar 2008 rated 10 out of 10.

Very nice for the price.

Positives: Beautiful lobby & waterfall.

Negatives: AC does not work in winter, even if it is warm weather.

Reviewer: Not provided on Wed 10 Oct 2007 rated 5 out of 10.

Arrived late, staff was not willing to put us in a non smoking room, the staff was telling us if we paid more we could have another room, it was midnight and he said that more people were coming that had yet to make a reservation.

Positives: Easy to find.

Negatives: Given a smoking room.

Reviewer: Not provided on Sat 15 Sep 2007 rated 3 out of 10.

I was very disappointed with the way my reservations were handled. First, I had to call three different times to have my reservation resent before the hotel finally had record of our reservation. Then, I was charged for the room twice. I am still waiting for a refund of the second charge. The hotel staffs were not the least bit interested in helping solve either of these problems. The hotel itself was very nice. The rooms were good sized, the beds were comfortable, and everything was well maintained. The pool and gym facilities were very clean. Most of the dining area was closed off for a convention, but they did offer room service. It was centrally located to downtown which was a bonus, but this is definitely a hotel for business travelers, not for families. I felt their extras were way overpriced. They charge $9.99 per day to use their high speed internet, which should be free. The bottled water in the room is a whopping $3.50! The hotel was nice, but not worth the trouble.

Positives: Great location and nice pool.

Negatives: Overpriced amenities, poor service.

Reviewer: Not provided on Mon 02 Jul 2007 rated 7 out of 10.

I arrived late at night. I always assumed you got a non-smoking room unless you specified otherwise. I was so tired, I didn't realize what the smell was until the next day, and I wasn't going to ask to change rooms then. Smoking rooms smell really nasty, and hotels should always give you non-smoking unless you tell them you want smoking!

Positives: Clean, convenient, friendly room service.

Negatives: They didn't ask me if I preferred smoking or not. I got a smoking room. Yuck!

Reviewer: Not provided on Mon 08 Jan 2007 rated 8 out of 10.

Good location next to state office building. Excellent workout facilities. Very pleasant hotel for business travel.

Positives: The exercise equipment was fantastic!

Negatives: Toilet in room did not work properly.

Reviewer: Not provided on Wed 05 Jul 2006 rated 7 out of 10.

This motel is nicely decorated and has a decent atmosphere. The reason we stayed at this motel was for the atmosphere and indoor pool.

Positives: Nice hotel. Great location.

Negatives: We had a suite, but had to ask for extra towels, cups, glasses, pillows, etc. Also young kids in pool weren't supervised, even after complaints made.

Reviewer: Not provided on Mon 01 May 2006 rated 9 out of 10.

The hotel is a very convenient walk to the Capital and Court house. The front desk staff were very nice. The rooms were a little stuffy/stale at first, but the A/C turned it around quickly.

Positives: Front Desk People were very nice. Close to Capital.

Negatives: Rooms a little stuffy at first, one "mystery" light switch.