Grand Oaks Hotel Complex

Reviewer: Not provided on Sun 10 Oct 2010 rated 5 out of 10.

Room was pretty basic. Didn't like the fact that it was quite a walk/drive to the main building.

Positives: Location was close to attractions.

Negatives: Building was seperate from building where pool was.

Reviewer: Not provided on Sat 07 Aug 2010 rated 5 out of 10.

Great location, they need new rugs, quilts, beds, breakfast food, coffee was awful, eggs runny(powdered), and waffle mix was awful too. They did not clean my room one day and said maid service had left, but there was always between 4-5 workers outside in front smoking. So they could have given us better service since I did book 2 rooms for 4 days (maybe cut a workers smoke break short and care for the customer). I will not go there again.

Positives: Location.

Negatives: Filthy rugs, did not clean room, beds were uncomfortable, dirty quilts, awful breakfast.

Reviewer: Not provided on Thu 24 Jun 2010 rated 9 out of 10.

I was satisfied, I would consider going to this hotel again if the could get softer beds.

Positives: It was so reasonably priced I was happy with what I got for the price!

Negatives: The beds were hard as a rock and they didn't use blankets it was just a sheet and a comforter, and we all know how gross the comforters are.

Reviewer: Not provided on Sun 20 Jun 2010 rated 8 out of 10.

Really OK, but breakfast limited on good hot food.

Positives: Quiet

Negatives: Parking handicap very limited, poor breakfast.

Reviewer: Not provided on Tue 15 Jun 2010 rated 9 out of 10.

The staff was very friendly and helpful. Our room was clean and nicely decorated. The bed and pillows were the most comfortable I have ever slept on while rent a motel room. The AC worked wonderfully and the curtains fully darkened the room. It was definitely helpful to have an elevator, as we were on the fourth floor. The breakfast was adequate for quick continental breakfast food.

Positives: Staff was very friendly and helpful and the hotel was close to some main attractions.

Negatives: Entirely Non-smoking and pop machine was out of order on our floor.

Reviewer: Not provided on Tue 18 May 2010 rated 10 out of 10.

It was very comfortable and family friendly.

Positives: The beds were very comfortable.

Negatives: The chlorine in the pool was very strong.

Reviewer: Not provided on Thu 06 May 2010 rated 10 out of 10.

This hotel was much nicer and newer than I would have expected for the reasonable rate I received. Wish I could have stayed longer.

Positives: Beds were comfortable.

Negatives: Nothing.

Reviewer: Not provided on Thu 11 Mar 2010 rated 10 out of 10.

I found this hotel was easy to get to for the upcoming busy season in Branson, MO. The staff was very friendly and accommodating to others and me. I would highly recommend staying here and enjoying the views, service and fun.

Positives: The staff was outstanding. When I checked in the young man was so friendly with a good sense of humor.

Negatives: I found a few pieces of paper left behind the door that the cleaning service missed.

Reviewer: Not provided on Sat 20 Feb 2010 rated 9 out of 10.

Overall, a great stay, great price. Rooms were clean and cozy. Very quiet. Would recommend to others.

Positives: Price, free breakfast, WiFi.

Negatives: Pools and hot tubs need chlorine attention.

Reviewer: Not provided on Sat 25 Jul 2009 rated 10 out of 10.

Liked this hotel very much. Big roomy rooms with comfortable queen sized beds.

Positives: Rooms were roomy, beds comfortable.

Negatives: Bathroom was a little small.

Reviewer: Not provided on Mon 13 Jul 2009 rated 5 out of 10.

At check in the front desk staff was not helpful. My room was located in another building down a hill, (I have some physical problems) that I did not wish to stay in. They had vacancies in the other building but would not change my assigned room unless I pay an additional fee. My room was very dark and smelled like water damage. I was spending 2 nights at this hotel and when I went to the continental breakfast, it was awful, not clean and the coffee, which is important to me, was watered down. I went out for the day and came back in the evening. When I came back, my room had not been cleaned, no fresh towels, the trash had not been dumped or anything so I phoned for service and was not treated like a valued customer on the phone. I was very unhappy with everything. Even the vending machines were not filled and were out of bottled water in every machine that I checked. This was an overall bad experience, sorry to say. The pool was a bit cloudy and if I wanted to use the hot tub, my building didn't have one and I would have to hike to another building to use it.

Positives: I really didn't like anything about this hotel.

Negatives: The staff wasn't friendly, the beds were uncomfortable, they never cleaned the room even after a phone call.

Reviewer: Not provided on Sat 20 Sep 2008 rated 8 out of 10.

The staff was quite friendly & the rooms were nice. The bathroom (toilet & shower) was very small, but adequate. We enjoyed our stay very much.

Positives: Easy to find & close to attractions.

Negatives: Continental breakfast was so-so.

Reviewer: Not provided on Mon 08 Sep 2008 rated 8 out of 10.

I was very pleased with the accommodations and staff. I had a flat tire the morning after and the maintenance man helped me with the flat tire in no time at all. What more could you ask for.

Positives: Good size room, cleanliness, good location, friendly staff.

Negatives: Could have better breakfast.

Reviewer: Not provided on Sun 07 Sep 2008 rated 3 out of 10.

While the location was great this hotels bed were the worst. The air conditioner was making an awful noise all night. They did come to fix it the next Day. Bed linens and towels were not automatically changed each day.

Positives: Location.

Negatives: Beds were awful noisy air conditioner.

Reviewer: Not provided on Tue 02 Sep 2008 rated 7 out of 10.

Good location and value. Separated buildings cause issues in service and quality.

Positives: Location was very good!

Negatives: Being in building number 2 was bad.

Reviewer: Not provided on Thu 28 Aug 2008 rated 9 out of 10.

I would take my grandkids next time They would enjoy it also.

Positives: Breakfast was very good.

Negatives: Nothing.

Reviewer: Not provided on Mon 25 Aug 2008 rated 1 out of 10.

Management staff was rude, had bed mites and hot tub had black mold in the jets was told things like this happen by management. We were on or honeymoon in Branson.

Positives: The indoor pool.

Negatives: The rooms.

Reviewer: Not provided on Sun 24 Aug 2008 rated 3 out of 10.

This hotel had two buildings. The first building was beautiful, inviting and had an indoor pool. However, we were put in the second building, down the hill, which was run down, deserted, smelled bad, and equipped with an outdoor pool and no support staff.

Positives: I'm glad it had a breakfast, even though it was minimal.

Negatives: It smelled bad.

Reviewer: Not provided on Sun 24 Aug 2008 rated 10 out of 10.

I really enjoyed this centrally located hotel for my first trip to the Branson area. It's clean friendly, helpful, safe (inside hallway room entrances). The breakfast's provided were very good.

Positives: Great price for a clean room, nice safe environment, friendly helpful staff. Thank you!

Negatives: Since I have not traveled many times in my life, I have no complaints.

Reviewer: Not provided on Wed 20 Aug 2008 rated 8 out of 10.

Wonderful family hotel with an awesome breakfast.

Positives: Very clean and great area.

Negatives: Nothing.

Reviewer: Not provided on Mon 18 Aug 2008 rated 9 out of 10.

This motel is close to everything and is on a street which leads to all of the by-pass streets allowing the traveler to access all points of interest without getting caught in bumper-to-bumper traffic. The staff is cheerful and helpful. Whoever gives this motel a negative review must have stayed in a non-updated room. We want to go back there again.

Positives: We stayed in the Annex (a motel next door which it looked like they had bought and upgraded) and found the room to be excellent, clean, wonderful beds.

Negatives: The hot tub was not hot and the water had skin particles floating in it.

Reviewer: Not provided on Sat 16 Aug 2008 rated 6 out of 10.

It was great, off the main road so it was quiet. Staff was helpful, hotel was clean. The breakfast served was great, overall a great experience.

Positives: Quiet, off the main road.

Negatives: Beds.

Reviewer: Not provided on Fri 15 Aug 2008 rated 8 out of 10.

Overall my stay was pleasant and my expectations were met!

Positives: Staff very friendly, great location.

Negatives: No full service restaurant.

Reviewer: Not provided on Fri 15 Aug 2008 rated 7 out of 10.

Great location, staff was very helpful, and hotel was clean. Everything I expected for a 2 star hotel.

Positives: Close to hwy 76 strip.

Negatives: Outdoor pool was not heated.

Reviewer: Not provided on Mon 11 Aug 2008 rated 10 out of 10.

Very nice and convenient to shopping area, eating establishments, etc.

Positives: Very convenient to Hwy 76 attractions and easy to get to.

Negatives: Nothing really.