Rochester Marriott Mayo Clinic Area

Reviewer: Not provided on Tue 30 Aug 2011 rated 10 out of 10.

Excellent customer service! I don't really like the modern look of hotels, but this works for many people. Whirlpool was out of service at the time we were there. Really nice fitness center overlooking pool area. Food in restaurant was also excellent. Chef catered to my child without being asked. We ordered steamed veggies with his meal and chef put on a wonderful cheesy sauce. It wasn't smothering, it was perfect.

Positives: Best customer service at a hotel we have ever received. They are top notch! Called our room to see if we were satisfied and needed anything.

Negatives: Did not know about the $17 fee for parking when we booked it.

Reviewer: Not provided on Tue 19 May 2009 rated 7 out of 10.

My family has stayed at the Marriott many times and accustomed to seeing the same friendly faces. The yellow cab company the staff is required to call has very poor service unfortunately. They are late, rude and obtrusive, and the cabs have a foul odor. We have waited an hour or more at times. There is a new company with white taxis that is much better.

Positives: Personalized, friendly service.

Negatives: Insisting on calling yellow cab, even thou there is a much better cab service in town.

Reviewer: Not provided on Sun 01 Feb 2009 rated 9 out of 10.

This is one of the best hotels I myself Love! The location is great. The service is well done. I got work to get done and the location is perfect. Not to far away from business. The service is just as well done. Thank you Marriott!

Positives: I loved everything there.

Negatives: Some drivers are demanding move or get hit.

Reviewer: Not provided on Tue 09 Sep 2008 rated 9 out of 10.

Very clean and safe. Beds were comfortable and it was quiet. The staff was friendly and helpful. Pool area could use some updating, nice courtyard and good restaurant.

Positives: The staff was very helpful and there was a very nice courtyard.

Negatives: The pool and the hot tub area were dated and small.

Reviewer: Not provided on Mon 09 Jun 2008 rated 7 out of 10.

Would stay there again. Their room rate per night is too much for a place with a small lobby and apparently antiquated plumbing.

Positives: Location, nice staff.

Negatives: Could not get hot water. Tub/shower needs re-grouting.

Reviewer: Not provided on Fri 23 May 2008 rated 8 out of 10.

Hotel staff was extremely helpful. However they assured us they would get us a cab to the airport on time but used the yellow cab company that didn't come. Then the bellman found a new cab company and came in five minutes. Went for a drink and bartender acted most unfriendly.

Positives: Location was everything.

Negatives: Too expensive.

Reviewer: Not provided on Wed 14 May 2008 rated 5 out of 10.

Others have commented on poor lighting in rooms. Believe it. It's the pits. In fact if you tried to apply makeup while standing at the bottom of a dark pit with only down-lighting, you'll get the idea of what the vanity areas are like. I would have liked to find self-serve coffee in the lobby, but no such luck. There is a coffee maker & stuff in the room, but I went looking for palatable coffee in the lobby. The restaurant manager kindly fetched me a complimentary cup of joe from the kitchen when I asked where I might find some coffee. (There is a Starbucks across the street at the Kahler, as I later discovered.) My husband and I stayed two nights. We were a few minutes late checking out and got a call from the front desk asking if we were leaving that day. My husband said yes, and the lady asked, and when is that going to happen? Kind of a brusque approach for a supposedly 4 star hotel, IMO. Also, we respected their non-smoking policy but would it be too much to ask that a seating area somewhat sheltered from the elements be provided outside instead of making their guests loiter around like vagrants in the wind and rain? We'll stay at the Kahler next time - that's where you have to park for the Marriott anyway, it has Starbucks on the premises, they have smoking rooms, and as far as I can remember from a past visit there, they have decent lighting in the rooms and very polite guest relations staff.

Positives: Good location, unobtrusive maid service. Snack & Sundry store was open late.

Negatives: Horrible lighting in room. Would have liked self-serve coffee in lobby. Brusque guest relations.

Reviewer: Not provided on Thu 01 May 2008 rated 9 out of 10.

The hotel is part of the Mayo Clinic complex, very convenient, connected to Rochester by Skyways and Subways.

Positives: Connection to Mayo Clinic.

Negatives: Self parking not convenient.

Reviewer: Not provided on Mon 03 Mar 2008 rated 9 out of 10.

It was a great.

Positives: Great location to the Mayo Clinic.

Negatives: Somewhat confusing parking ramp.

Reviewer: Not provided on Tue 26 Feb 2008 rated 8 out of 10.

Hotel was very nice. The only problem I found was the access to parking. The parking ramp is located a block away. Parking was not included in hotel rate and, although underground, you had to walk though a somewhat unmarked tunnel system to get to the hotel.

Positives: Elegant hotel with all the comforts you would expect from a 4 Star Deluxe hotel.

Negatives: Parking to far away and not attached directly to hotel.

Reviewer: Not provided on Fri 22 Feb 2008 rated 10 out of 10.

The hotel is very centrally located in the Downtown with skyway access to a number of shops as well as restaurants. The room was well appointed and comfortable, the bed especially so. There was an additional sink and vanity in this room outside the bathroom which was very nice for us as we got ready in the morning.

Positives: Excellent location with skyway access to area shops etc.

Negatives: The elevator access was minimal and slow.

Reviewer: Not provided on Mon 11 Feb 2008 rated 9 out of 10.

Enjoyed my stay - staff very friendly and responded to any requests quickly and efficiently. The door opening into the bathroom interferes with getting in and out of tub; also there should be a light installed above tub - way to dark to see when taking shower - and there should be a heater blowing either above tub or connected to the timer - room cold when taking bath/shower!

Positives: 2 sinks, housekeeping followed instructions almost exactly, as requested on card hung on outside door handle.

Negatives: Needs bigger refrigerator, microwave and jetted tub/whirlpool standard in all rooms; extra sitting chair added to each room, regardless of sofa.

Reviewer: Not provided on Sat 09 Feb 2008 rated 10 out of 10.

Great accommodations, but needs to be a bit less expensive, not charge for internet, have wireless internet, otherwise beds, bedding, staff were great, also, more TV channels would be good like bravo and HGTV.

Positives: Beds were wonderful as was the ability to pick when you wanted room cleaned.

Negatives: Paying for internet and it was not wireless.

Reviewer: Not provided on Mon 28 Jan 2008 rated 6 out of 10.

Not pleased w/front desk. Bellhop pleasurable. When we called down, surprised, we did not have internet, we were told in a very monotone, snotty, voice: "Mr. Marriott has said no 4 star hotel will offer free internet, this is per Mr. Marriott! I am a Marriott rewards holder, gave my card at check in. We have Marriott vacations timeshare and I have never had anyone at front desk be so blaze and not smile. Prefer to stay away from this hotel and stick with the 3star hotels which are far friendlier! In Rochester MN anyway!

Positives: Location.

Negatives: Check in clerk very rude.

Reviewer: Not provided on Mon 21 Jan 2008 rated 10 out of 10.

The hotel was very accomodating of our needs as a patient at Mayo clinic.

Positives: Close proximity to Mayo clinic and staff was helpful.

Negatives: The room service food.

Reviewer: Not provided on Mon 26 Nov 2007 rated 9 out of 10.

Need to post a sign in the parking ramp elevator asking guests to go to S level and additional instructions to go and take the (unmarked) elevator to Marriott Hotel Lobby. Current printed paper handout is very poorly worded. Instructions to find the ramp are poor - it does not even bother to name the ramp correctly.

Positives: Excellent room maintenance.

Negatives: Poorly marked access to and from parking ramp.

Reviewer: Not provided on Sun 21 Oct 2007 rated 8 out of 10.

Great location and staff was excellent with the exception of the maids. For a four star hotel I would expect the room to be much cleaner.

Positives: Formal lobby and restaurant with excellent service.

Negatives: Room wasn't very clean.

Reviewer: Not provided on Tue 28 Aug 2007 rated 10 out of 10.

Overall it was a pleasant experience. The room service is fantastic. The beds were more comfortable than my own!

Positives: Beds were so comfortable!

Negatives: Front desk staff could use work on customer service.