Best Western Kelly Inn

Reviewer: Not provided on Tue 18 Oct 2011 rated 10 out of 10.

I<BR/>was very happy with the room and convenient parking near the room.

Positives: The white blankets /coverlet for the beds.

Negatives: Carpeting was loose.

Reviewer: Not provided on Tue 30 Aug 2011 rated 3 out of 10.

The pool was great for kids. I found the room &amp; bathroom to be small. There is only one elevator, and it is not centrally located. For us to get to our room, we had to walk up four flights of stairs; or, walk halfway across the motel, through the pool area, take the elevator up to our floor, walk halfway back across the motel to our room. The breakfast buffet had a large selection, but it was not restocked well at all, and the breakfast are was very crowded and understaffed.

Positives: The pool had some great kid friendly features.

Negatives: There was only one elevator, and it was not centrally located.

Reviewer: Not provided on Sun 21 Aug 2011 rated 3 out of 10.

<BR/>I witnessed the front desk clerk on night of Aug. 16th be very rude to customers that were checking in. She was on the phone with another worker trying to figure out why they were not getting the accommodations they were told. She should be fired. It was the talk at the breakfast room the next morning. She had dark hair and crooked teeth. Didn't catch her name. #4- Side entry doorway smelled so bad we had to put our shirts over our noses every day when we went in and out.

Positives: The continental breakfast and the Green Mill.

Negatives: Filthy pool- you could see the grime all over the place. #2-clogged bathtub drain. Manager said they would fix right away and never did.

Reviewer: Not provided on Thu 28 Jul 2011 rated 8 out of 10.

This is a nice hotel with good eating and entertainment on-site and across the parking lot. Otherwise, it's a bit of a trek to anywhere else.

Positives: Great staff! Very friendly and good at their jobs.

Negatives: My room had a bit of an odor but I was too tired to ask to be moved.

Reviewer: Not provided on Sat 09 Jul 2011 rated 8 out of 10.

Hotel was very friendly and comfortable. Beds were very restful. Only one issue concerning the whole stay, the room smelled like cigarette smoke. They had tried to &quot;deodorize&quot; the room but to only moderate success.

Positives: The beds were extremely comfortable.

Negatives: Our room smelled like cigarette smoke.

Reviewer: Not provided on Tue 21 Jun 2011 rated 10 out of 10.

We loved this hotel. Great Breakfast. Great Swimming area. Great Restaurant.

Positives: Great Location and Wonderful Staff.

Negatives: Bed selection we needed 2 beds per room.

Reviewer: Not provided on Sat 17 Jul 2010 rated 8 out of 10.

I would stay at the Best Western Kelley Inn again.

Positives: Friendly and convenient.

Negatives: Nothing.

Reviewer: Not provided on Mon 05 Apr 2010 rated 7 out of 10.

Not a bad spot.

Positives: Good location to MOA and Alberville.

Negatives: The &quot;water park&quot; was mainly for 5 yrs and under.

Reviewer: Not provided on Thu 24 Jul 2008 rated 8 out of 10.

Average quality and cleanliness. Not enough staff on weekends to keep up properly. e.g. ran out of towels at the pool. Breakfast buffet concept was ok but poorly organized. (ran out of many things before it was attended to), should have a staffer there at all times to keep it running smoothly.

Positives: Kids liked pool door, restaurant was good.

Negatives: Breakfast was not handled well, not re-stocked enough.

Reviewer: Not provided on Wed 23 Jul 2008 rated 9 out of 10.

Overall, this was a great family hotel. The rooms were not the greatest rooms I have stayed in, but they were comfortable. There were no movie channels to choose from, which was a downer for me, but all the minor flaws were quickly forgotten when I took the kids to the great pool. This pool is great for kids of any age. The hotel is worth checking out just for the pool.

Positives: Great pool for the kids.

Negatives: No microwave or refrigerators in rooms. Poor channel selections on TV.

Reviewer: Not provided on Wed 02 Apr 2008 rated 5 out of 10.

Staff very friendly and efficient, maids did not speak very good English. Overall ok, would probably not stay here again as things are very outdated and small repairs needed.

Positives: Easily accessed to activities we had planned.

Negatives: It seemed very dirty and the smell of the restaurant was coming in our window.

Reviewer: Not provided on Thu 03 Jan 2008 rated 9 out of 10.

We really enjoyed our stay. The pool area with hot tub and kiddy's pool was fantastic. The slides were just right, not too big that the kids couldn't do them on their own. The hotel staff was pleasant, not always very attentive, but it was ok. The hotel was easy to find and as with any hotel convenient parking was difficult to find.

Positives: The pool was very family friendly. We really enjoyed the hours that the pool was open.

Negatives: The room and hallways could have been a little cleaner.

Reviewer: Not provided on Tue 04 Sep 2007 rated 9 out of 10.

Very nice staff. Room was very clean and comfortable. The location of the hotel was great. I would definitely use this hotel again.

Positives: Free wireless high speed internet.

Negatives: Pool was only open until 11:00 p.m.

Reviewer: Not provided on Sun 24 Jun 2007 rated 8 out of 10.

The hotel is clean, has a good dining area, and most of the staff was very helpful. We stay here because it is a good location and have never had any problems.

Positives: Convenient, easy to find.

Negatives: The night manager when we checked in.

Reviewer: Not provided on Thu 07 Sep 2006 rated 8 out of 10.

We enjoyed our stay overall at this hotel and just chalked up the poor front desk service to inexperience or a bad day. Your kids will love this place for sure.

Positives: Great Pool area for kids, but spa was out of order and the only part for adults.

Negatives: 3-11 shift person wasn't respectful nor helpful. All others were outstanding!

Reviewer: Not provided on Tue 08 Aug 2006 rated 9 out of 10.

The room was clean and the staff was friendly, but one should know that this is a very busy hotel w/ weddings, reunions and lots of children. If you want peace and quiet I definitely do not suggest. But if you have young children and want a fun pool area to play in--it is a definite!!!

Positives: The water park/pool area was loved by my 5 and 3 year olds.

Negatives: I was not impressed with the continental breakfast.

Reviewer: Not provided on Thu 04 Aug 2005 rated 3 out of 10.

The front desk clerk wouldn't give us the king size bed which we had reserved until we showed him our internet reservation. (he said king beds were reserved for corporate clients only). The room was adequate but felt old and tatered (they are remodeling, so hopefully our room is next!!). The pool area is fun for kids, fitness room small and poorly equipped. Continental breakfast area was always dirty and not many tasty, or healthy options.

Positives: Lots of great parks in the area!!

Negatives: Lots of trash in the parking lot and messy inside, too.