Hyatt Place

Reviewer: Not provided on Fri 03 Jun 2011 rated 6 out of 10.

The hotel lobby was nice and up-to-date. Felt welcomed when we checked-in; went very smoothly. The free breakfast was not what we expected. No breakfast meat or eggs, only cereal, bagels, bread, oatmeal packages, some fruit and milk/juices. We ended up going to a restaurant each morning. Luckily, we found a I-Hop near the Mall of America that offered a great breakfast deal M-F. Overall, the hotel served it's purpose, I just wish the maid service did their job and took pride in cleaning our room. May be a wait before considering booking again.

Positives: The hotel is in a good location for the Mall of America and easy to connect to highway.

Negatives: The maid service was terrible. Maid never vacuum the floors or cleaned bathroom floor & tub. Had to clean behind maid service with own cleaner.

Reviewer: Not provided on Sun 10 Apr 2011 rated 9 out of 10.

This is an excellent hotel with easy access to the mall of America.

Positives: The room was excellent. Clean, attractive and well-suited to the purpose.

Negatives: I would prefer more dining options.

Reviewer: Not provided on Sat 26 Mar 2011 rated 6 out of 10.

For the most part, pleased with our stay here-Room was large with a separate couch area and wet bar. Hard to find front desk staff when we needed to. Went back 3 hours after we checked out because I realized I left my swimsuit hanging on the back of the bathroom door. Apparently the cleaning staff was in need of a suit and management didn't really seem to care.

Positives: Large room.

Negatives: Pool had white residue floating all over the top of the water, no hot tub.

Reviewer: Not provided on Fri 31 Dec 2010 rated 7 out of 10.

My only complaint was the free continental breakfast. For the price of our stay the food should've been better quality & quantity. I'm not a cereal person.

Positives: I liked the fact that the room didn't look like the typical hotel room.

Negatives: The free continental breakfast was crappy if I may say myself. I've stayed at cheaper hotels with a better variety of breakfast food.

Reviewer: Not provided on Wed 19 Aug 2009 rated 6 out of 10.

Front desk help was not friendly - unhelpful. Breakfast was state of chaos - food had run out taking forever for them to replace, had 6 different bread boxes that you could not see in to what they contained so each person had to open them to find out they contained the same 3 things and the 2 toasters were set right by them so 10-15 people are crammed in one area waiting to toast or look in the breadboxes - stupid! Help just seemed to run around - didn't seem to be 1-2 dedicated people running just replenishment.

Positives: Decor was nice but impractical.

Negatives: Total cluster problem in the lobby area - front desk help was not friendly - disorganized.

Reviewer: Not provided on Mon 13 Jul 2009 rated 7 out of 10.

Overall it was a great experience. Staff was extremely friendly and very helpful in suggesting places to eat in town. Room was spotless and seemed huge. The only negative was the breakfast. For how nice the hotel was, one would assume that breakfast would be pretty nice or at least a lot of options. There was cantaloupe, yogurt, bread, and cereal (the milk and yogurt were both warm). Breakfast was served in a small area, so if you went to eat during peak times you may have to wait awhile to get one of the few tables. The positives definitely outweigh the one negative!

Positives: Very nice room, super clean!

Negatives: The free breakfast wasn't very good. Toast, some fruit, and cereal with warm milk.

Reviewer: Not provided on Sat 27 Jun 2009 rated 10 out of 10.

This hotel was very nice and clean. The room was spacious with a great king sized bed and nice TV.

Positives: It was very clean and a great room for the money.

Negatives: Proximity to the airport.

Reviewer: Not provided on Wed 13 May 2009 rated 10 out of 10.

We would recommend this hotel for anyone. They greeted us with coupons for the mall, schedules, and a personal tour of the hotel. Everyone was friendly. Room was clean and had everything we'd want. Very nice and healthy continental breakfast - no donuts and cheap stuff - fresh fruit, lots of options. Great place to stay!

Positives: Large room with seating area and bed area with swivel TV! Plus personal hotel tour from staff - GREAT!

Negatives: It was beyond our expectations.

Reviewer: Not provided on Fri 09 Jan 2009 rated 9 out of 10.

We really enjoyed the hotel and absolutely loved the price!

Positives: The room was spacious and very nice. We enjoyed the wine bar and the continental breakfast too.

Negatives: We were expecting a nicer workout room, perhaps with some free weights or weight machines.

Reviewer: Not provided on Sun 04 Jan 2009 rated 1 out of 10.

We called before leaving and was told location had a pool, however, when we arrived we were informed the pool was closed and had been. They could shuttle us to a different hotel to use pool. Sorry but with 6 degrees and a 3 year old, we are not shuttling out! Staff was unconcerned.

Positives: Location to mall of america.

Negatives: Pool closed.

Reviewer: Not provided on Fri 26 Dec 2008 rated 9 out of 10.

I liked the location, the shuttle to MOA, the spacious room, and the friendly service. I was not at all impressed with the continental breakfast. Toast, cold cereal, and fruit. It was a disappointment.

Positives: The room was spacious and the bed comfortable.

Negatives: The continental breakfast was slim pick en's, we've stayed cheaper with better food.

Reviewer: Not provided on Thu 04 Dec 2008 rated 9 out of 10.

Parking was free, which was lovely. It took awhile to get checked in because there was insufficient staff, but the person who did check us in was lovely. There was hanging space in closet. I wish the bathroom had a mirror. There was a large mirror and long counter outside the bathroom. It felt like two rooms because there is a partial division between beds and sofa. We didn't watch TV, but there was a huge one with the ability to be turned towards either room. It sat upon an entertainment center that was essentially a bunch of cubbies, so there was storage if one needed it. In terms of the room, I could live there quite well. In terms of the hotel, it was made for the business traveler, so I think it was less personal than I would prefer. Overall good experience.

Positives: ofas in addition to beds, two sinks, large counter.

Negatives: Not enough help at front desk initially, less personal.

Reviewer: Not provided on Mon 24 Nov 2008 rated 8 out of 10.

It was a great hotel with fine staff, clean rooms, comfortable bed, fresh fruit for breakfast.

Positives: Staff was great.

Negatives: Highway and airport noise.

Reviewer: Not provided on Wed 05 Nov 2008 rated 9 out of 10.

Very convenient location to the Mall of America and the airport. Karen at the front desk was great help for some problems I incurred on the way. The room was very contemporary and well designed with the exception of the bathroom. The inside swing on the door left limited space to step aside and close it. Otherwise, absolutely wonderful.

Positives: The room had character.

Negatives: The bathroom was poorly designed.

Reviewer: Not provided on Sun 02 Nov 2008 rated 10 out of 10.

Great place, will stay there again for sure.

Positives: I really like the people that work there.

Negatives: small bathrooms.

Reviewer: Not provided on Sat 20 Sep 2008 rated 9 out of 10.

Really nice hotel, not much around had to drive to do any kind of shopping, could not walk.

Positives: Very clean and really nice rooms.

Negatives: Location.

Reviewer: Not provided on Fri 12 Sep 2008 rated 7 out of 10.

Very clean spacious rooms, good staff. Did not like the service charge of $5 a day that the staff informed you about when you checked in. The service charge was for the coffee pot in your room plus 10 minutes of free internet a day and other meaningless items.

Positives: Good value for the price.

Negatives: Each day they imposed a service charge of $5 for items like the coffee pot in the room whether you used them or not.