Country Inn & Suites

Reviewer: Not provided on Sun 18 Apr 2010 rated 10 out of 10.

I would definitely stay here again. Traveling for medical care and shopping. Wonderful beds and pillows, very clean and friendly staff. The shuttle service was a great perk.

Positives: Friendly staff, great breakfast, shuttle service, and cleanliness.

Negatives: Nothing.

Reviewer: Not provided on Sat 03 Apr 2010 rated 9 out of 10.

Overall, it was a nice hotel that met our needs and price range.

Positives: The hotel staff was very professional, knowledgeable, and efficient.

Negatives: The breakfast buffet was very disorganized and line was long.

Reviewer: Not provided on Tue 09 Mar 2010 rated 9 out of 10.

Very nice hotel, good breakfast, clean, pleasant, convenient place to stay.

Positives: Right across the street from the Mall of America.

Negatives: Airplane noise.

Reviewer: Not provided on Mon 16 Nov 2009 rated 10 out of 10.

Five star experience for three star price.

Positives: Breakfast was excellent.

Negatives: Bed was a little hard.

Reviewer: Not provided on Sat 04 Apr 2009 rated 9 out of 10.

Enjoyable stay. Comfortable and quiet. Almost too quiet (needed a fan to make a humming noise to sleep better- personal preference). Great shuttle service to the mall-perfect for teenage children to come and go as they please and parents can relax back at the hotel with the awesome 42" HD TV.

Positives: It was very close to the Mall of America and the shuttle service is great for teenage children.

Negatives: Would like the shuttle to drop off at IKEA as well.

Reviewer: Not provided on Wed 18 Mar 2009 rated 10 out of 10.

This hotel was perfect for our family. The breakfast was nice and offered a variety of items for our family of six.

Positives: Nice, clean hotel with friendly staff.

Negatives: Pool was OK, a little small.

Reviewer: Not provided on Sat 29 Nov 2008 rated 10 out of 10.

This was VERY family friendly. Rooms nicely equipped, good kid activities. Breakfast bar was awesome. Staff very friendly, just overall an AWESOME time. Good family vacation.

Positives: AWESOME! Staff was great, rooms excellent, fast service. Extremely pleased

Negatives: Nothing that we couldn't stay longer! It was excellent.

Reviewer: Not provided on Thu 11 Sep 2008 rated 9 out of 10.

The remodel they did was great. The hotel was very nice. Of course their expanded continental breakfasts are always great. We also liked that they had a Fridays restaurant connected to the hotel. We would definitely stay there again.

Positives: Location was awesome, right across from mall of America parking lot.

Negatives: Hotel was great, but I prefer having the sink outside of the bathroom.

Reviewer: Not provided on Thu 04 Sep 2008 rated 10 out of 10.

Friendly staff, very clean and comfortable rooms. Nice little extras (i.e. coffee), great continental breakfast.

Positives: Well thought out room design.

Negatives: Airport noise.

Reviewer: Not provided on Mon 01 Sep 2008 rated 9 out of 10.

Very pleased with our stay and would stay again next time.

Positives: The location and friendliness of the staff was excellent.

Negatives: Nothing comes to mind.

Reviewer: Not provided on Thu 17 Jul 2008 rated 9 out of 10.

Great location - you can walk to the Mall of America and lots of places to eat close by. They were very friendly and the room had a refrigerator and microwave. I don't like it when hotels have adult movies on the TV since I sometimes have my kids with me on trips.

Positives: They let us check in at 9:00 am after just getting off the Amtrak train. They were very helpful and eager to answer questions.

Negatives: The breakfast was the exact same everyday - maybe a little variety and some fruit.

Reviewer: Not provided on Mon 09 Jun 2008 rated 7 out of 10.

The rooms and service was great, but the hotel was under construction, which we had to walk through to get to our room. Whatever the construction workers were using had a horrible smell that we also had to go through to get to our room. Stay would have been great if not for this. If we could have stayed elsewhere in the hotel, our rating would have been higher.

Positives: Rooms were great.

Negatives: Entire area around our room smelled terribly because of construction.

Reviewer: Not provided on Thu 22 May 2008 rated 8 out of 10.

Friendly, eager to please and location could not be beat.

Positives: Location and price.

Negatives: Dated furniture and quality chairs in our room were broken.

Reviewer: Not provided on Wed 26 Mar 2008 rated 1 out of 10.

The guest rooms are very dated and in desperate need for a renovation. The room smelled stale, old and dirty and was very dusty. We found debris on carpet and under the bed. The microwave was very dirty and we found someones left over food in the refrigerator. Shower curtain had mold and the most horrible part stains on the bedspread. The breakfast area is a disaster room that is extremely over crowded; this room was packed full every day. After our first time experience in the breakfast room we decided to eat out the following morning. The food was always running out, the tables were dirty and sticky. The breakfast lady had no help except for an occasional person that would pop in now and then. My husband ended up cleaning off a couple of tables himself; we felt bad bothering the poor woman who obviously looked overwhelmed. For the money we spend at this hotel it was not worth it. Its overpriced on what youre getting. The quality is poor. The majority of the employees were very nice, but the managers need a lesson in courtesy, friendliness and how to respond to a guest that has complaints.

Positives: The employees, front desk, breakfast, shuttle drivers and a few housekeepers.

Negatives: General manager and her assistant.

Reviewer: Not provided on Mon 24 Mar 2008 rated 3 out of 10.

Not as nice and kept up.

Positives: Location, restaurant.

Negatives: Booked a king 2 room suite, got a full 2 room suite. They said they were out of king rooms.

Reviewer: Not provided on Mon 30 Jul 2007 rated 10 out of 10.

This hotel is very nice and right across from the Mall of America. You can literally walk across the street to the Mall. The room was very large and nice. The A/C was set at the coldest setting, however, during the night it did not run continuously and would end up getting somewhat hot in there and then it would kick back on.

Positives: Very close to the Mall of America.

Negatives: A/C did not stay on continuously thru the night.

Reviewer: Not provided on Fri 14 Jul 2006 rated 8 out of 10.

The hotel was nice. The only two things that bothered us was that the beds were ROCK HARD, and there are smoking rooms located across the hall from the non-smoking rooms. We could smell the smoke all the way down the hall and at times it seemed that the smoke was coming under our door.

Positives: The location is awesome! We walked to Mall of America. It's quiet, too.

Negatives: Smoking rooms are located across the hall from non-smoking rooms. The smoke fills the hallway and seeps into non-smokers rooms.