DoubleTree by Hilton

Reviewer: Not provided on Mon 08 Aug 2011 rated 9 out of 10.

The hotel is very nice and clean. We would definitely stay there again.

Positives: The bed was very comfortable and I like the cookies and complimentary water bottles.

Negatives: The bathroom was a little small.

Reviewer: Not provided on Sun 09 Jan 2011 rated 8 out of 10.

Friendly and efficient staff, good location, and quiet building.

Positives: Close to interstate.

Negatives: Shower was out of order.

Reviewer: Not provided on Thu 30 Dec 2010 rated 9 out of 10.

Room service meals were delivered promptly and the food was hot. Also in the restaurant was a great breakfast bar (including omelet and waffle options) and it was all reasonably priced.

Positives: Hotel has a welcoming tone - not formal and stuffy like some of the big city hotels.

Negatives: I wish they would provide complimentary shower caps in the bathrooms.

Reviewer: Not provided on Tue 09 Nov 2010 rated 10 out of 10.

I liked everything about the hotel from the staff to the warm delicious cookies at check in to the nice marble sink in the bathroom to the incredibly comfortable bedding. The breakfast was great too lox, an omelet station, and fresh made blintzes to name a few options all really delicious.

Positives: The front desk staff was extremely friendly.

Negatives: Neutrogena shampoo and conditioner.

Reviewer: Not provided on Fri 10 Sep 2010 rated 9 out of 10.

the hotel was very nice. I wish there were 2 Queens instead of doubles, it would also have been nicer if there were a small fridge and micro. But over all the accommodations were very nice. Work out room would have been nice to have more leg work out activities like squat bar leg lift ,mostly upper body and cardio.

Positives: The warm cookies were a nice touch..

Negatives: I wish there were 2 queen size bed instead of doubles.

Reviewer: Not provided on Mon 05 Apr 2010 rated 1 out of 10.

Do you like finding past occupants' hair in the bathtub? Do you like dirty sinks? Then, this hotel is for you! It is truly a dirty and unkempt hotel.

Positives: Nothing.

Negatives: Cleanliness of room is unbearable. I left the hotel as quickly as possible.

Reviewer: Not provided on Sun 14 Feb 2010 rated 9 out of 10.

Nice work out area with a good selection of equipment. Pool and whirlpool available -- both appeared to be clean with not too strong a chlorine smell. Comfortable beds. Friendly staff.

Positives: Beds were very comfortable. Quality mattress and sheets with lots of pillows.

Negatives: Color scheme of the carpet in the hallways - ugly!

Reviewer: Not provided on Wed 28 Oct 2009 rated 9 out of 10.

Love the extra touch of the warm cookies!

Positives: Very clean, friendly, great bar, fantastic cookies!

Negatives: Small bathroom.

Reviewer: Not provided on Sat 22 Aug 2009 rated 9 out of 10.

Nice place to stay convenient to the I-495 yet far enough from it to be quiet. Facilities were clean and room was nice, even if a bit small. I would definitely stay here again, but any more than 2 or 3 people in the room would be tight.

Positives: Comfortable beds and clean rooms.

Negatives: I think I asked for a king bed but was given 2 doubles.

Reviewer: Not provided on Fri 21 Aug 2009 rated 10 out of 10.

We had a great time

Positives: beautiful and clean

Negatives: it would be nice if they had a continental breakfast

Reviewer: Not provided on Tue 02 Jun 2009 rated 9 out of 10.

Clean, friendly staff, quick no hassle check in and out. Delicious meals at the restaurant. This is the second time we have been booked at this hotel through Priceline. We changed to the same room that we had lasttime which was ground level room 155 near a side entrance that made is super easy to come and go without going through the lobby. Would definitely stay here again and again

Positives: nice rooms,, got the same room as last year!

Negatives: nothing I didn't like

Reviewer: Not provided on Tue 26 Aug 2008 rated 7 out of 10.

A nice enough facility. Excellent food, but room service made mistakes nearly every time I ordered (out of ten meals, probably got something wrong 8 times). One of the bartenders was a complete jerk, the other one was nice (and I've worked in a bar so I know how to behave). Maid threw out anything that was on the floor, including a full tube of toothpaste (?). checkout took forever, for no apparent reason, they're just incredibly slow.

Positives: Restaurant had good food.

Negatives: 10 bucks a day for WiFi. Rude bartenders. Room service always made mistakes.

Reviewer: Not provided on Mon 11 Aug 2008 rated 10 out of 10.

The Westborough Doubletree provided top flight service, accommodating our group of approx 60 people who had converged on Westborough from all parts of the US and several far off places to celebrate our daughter's wedding. Attention to every detail - helpful suggestions and creative problem solving by the hotel staff led to a picture perfect day and a lifetime memory for us. We are truly grateful - especially to front desk staff and restaurant manager. All our guests gave the hotel top marks. We are truly grateful.

Positives: The hotel was the venue for our daughter's wedding and reception and the staff. Restaurant manager were incredible.

Negatives: Nothing I can think of.

Reviewer: Not provided on Sun 20 Jul 2008 rated 10 out of 10.

From the moment I got there the staff was friendly and helpful (even finding me better directions to where I needed to go). The lobby, pool area, spa, room, restaurant - all were spotless and comfortable. The location is very convenient - close by major roadways but also near beautiful neighborhoods and towns. Shopping was also closeby. In all, it was a wonderful experience and I'd go back to the Doubletree in Westborough and stay at other Doubletrees!

Positives: The colors used in the lobby and rooms were beautiful.

Negatives: I prefer an outdoor pool.

Reviewer: Not provided on Sat 07 Jun 2008 rated 7 out of 10.

Highly recommended. Will definitely come here again.

Positives: Clean, friendly, efficient, courteous service, comfortable room.

Negatives: Parking.

Reviewer: Not provided on Tue 27 May 2008 rated 7 out of 10.

Smooth check in - friendly service - very clean, appeared to be recently renovated. Didn't use any of the facilities.

Positives: Recent renovation - pretty much new.

Negatives: Got a first floor, smoking room.

Reviewer: Not provided on Wed 07 May 2008 rated 8 out of 10.

This hotel had a friendly staff, good food and a comfortable bed. The buffet breakfast was great.

Positives: I enjoyed the cookie at check in and the friendly wait staff at the restaurant. The buffet breakfast was great.

Negatives: I found the TV a bit awkward to use. The pillows were too soft and hurt my neck.

Reviewer: Not provided on Thu 21 Feb 2008 rated 8 out of 10.

This hotel is very conveniently located and easy to find. Front desk staff and cleaning staff friendly and helpful. Common areas of hotel are welcoming and attractive. Hotel is very overpriced but does offer many amenities (computers, gym, pool, parking, conference rooms). There are many fees for extras: newspapers, on-line access in the room, water bottles, etc. Quality of food at breakfast was only adequate and was overpriced. Food at banquet was good with banquet staff attentive and eager to please.

Positives: I liked common areas of hotel, lounge, lobby, etc. Service staff were friendly & helpful.

Negatives: Hated blowing hot air heaters; breakfast was overpriced; fees for every little thing annoying.

Reviewer: Not provided on Tue 12 Feb 2008 rated 8 out of 10.

Overall very nice and comfortable, clean gym and pool area.

Positives: Excellent reception upon arrival.

Negatives: More of a professional work oriented atmosphere than family vacation spot.

Reviewer: Not provided on Wed 06 Feb 2008 rated 9 out of 10.

This hotel was a steal! With the complimentary cookies, gourmet coffee in room and attentive staff, I could ask for more. The only problem we had was resolved immediately by the staff--we had been booked for a smoking room. They changed our reservation within seconds, no questions asked.

Positives: Delicious, warm, complimentary cookies at check-in.

Negatives: No complaints, had an excellent stay.

Reviewer: Not provided on Mon 14 Jan 2008 rated 5 out of 10.

I liked the hotel but was put in a very small handicapped room and the shower therefore, the shower was unacceptable. It had a little hand held shower head that barely released water. Let's see what happens.

Positives: The fitness facility and indoor pool were very nice.

Negatives: Elevators were really old and inspection had expired.

Reviewer: Not provided on Thu 03 Jan 2008 rated 10 out of 10.

Excellent value, convenient location to all of central mass and Logan airport, big rooms, comfortable bedding.

Positives: Location! Pool, restaurant.

Negatives: No mini fridge in the room.

Reviewer: Not provided on Thu 13 Dec 2007 rated 9 out of 10.

Quiet and comfortable 1 night stay.

Positives: Very plush linens and towels.

Negatives: Had to pay extra for internet connection.