DoubleTree by Hilton

Reviewer: Not provided on Wed 20 Jan 2010 rated 10 out of 10.

We were happy with this hotel. Check in was very easy, they even gave us warm cookies :o) We had a heat issues in our room immediately and they were very accommodating and moved us very quickly, and even helped us move our things.It was very clean. We would stay there again.

Positives: They were on top of things at this hotel.

Negatives: The beds were a bit too firm for me and the curtains weren't in the best shape.

Reviewer: Not provided on Thu 14 Jan 2010 rated 10 out of 10.

The hotel was extremely clean, the room also, the pool area inviting though we did not swim, all in all, a nice weekend getaway.

Positives: There was nothing I did not like about this hotel.

Negatives: Nothing to tell, enjoyed it fully.

Reviewer: Not provided on Mon 11 Jan 2010 rated 7 out of 10.

The hotel lobby was very attractive and the front desk staff were personable, friendly and helpful. The pool area was very nice. It was a great place to lounge around and relax. The rooms were nothing special and did not include a microwave or micro-fridge which is always something we like when traveling. Internet was wireless and complimentary in the room.

Positives: Nice ambiance in common areas. Very friendly staff.

Negatives: No microwave or fridge in room. No free breakfast.

Reviewer: Not provided on Thu 14 May 2009 rated 10 out of 10.

Very pleasant stay with staff that was friendly and very willing to please. The room was immaculate and very attractive and though near the highway, it was very quiet.

Positives: Very friendly greeting on checking in, well appointed and very clean room.

Negatives: The FOX news channel was on in the lobby and when asked by another guest to change the channel they were told it was not possible to do so.

Reviewer: Not provided on Thu 02 Apr 2009 rated 8 out of 10.

Very good. Upscale yet not luxury; not romantic yet very functional and utilitarian.

Positives: Great sports bar with good food.

Negatives: No honor bar/bottled water in room.

Reviewer: Not provided on Thu 21 Aug 2008 rated 8 out of 10.

We were looking at a college, and my sons were attending a concert nearby. While they were at the concert, I had a perfect evening relaxing by the pool and reading. It was easy and affordable. The room was fine.

Positives: Outdoor seating adjacent to pool a nice place to read and relax.

Negatives: Lobby configuration is a bit strange.

Reviewer: Not provided on Wed 20 Aug 2008 rated 9 out of 10.

This place was clean and nice that I thought you all should know. Rooms were big, very high ceilings and open classy design. Clean hotel, bar is good, bar food is terrible except quesadillas (which were good), hotel restaurant was terrible (had shrimp and chicken). Stay here if you need to go to western MA. It was cheap.

Positives: Big rooms; indoor pool, very clean, nice design, helpful staff.

Negatives: Food is bad at the bar and in the restaurant.

Reviewer: Not provided on Wed 20 Aug 2008 rated 6 out of 10.

Hotel is sufficient for quick stay if not looking for too much but on the whole is well placed, decent, clean.

Positives: Good location, neat, clean, sufficient.

Negatives: Very poor restaurants, poor staff training.

Reviewer: Not provided on Sun 10 Aug 2008 rated 6 out of 10.

Not what we thought it was. The hotel needed upgrades and many of the carpets were soiled. The location was not very convenient as there was little around.

Positives: Free internet.

Negatives: Carpets were dirty and building was not really clean.

Reviewer: Not provided on Mon 04 Aug 2008 rated 9 out of 10.

The hotel was clean, the staff was helpful and friendly. No info in the rooms on TV, services the hotel offered, or any info on area attractions, or shopping, but the people on the desk were very helpful in this area. Will stay at this hotel again if the need arises. Thank you.

Positives: Easy off/on to the highway, close to attractions.

Negatives: Did not offer info on area attractions/shopping etc.

Reviewer: Not provided on Sun 27 Jul 2008 rated 3 out of 10.

The window leaked so there was an overflowing trash barrel in the window catching the water. The pool area is extremely hot and the water is warmer than a bath. The staff can't handle any sort of questions. They double charged for the room and the girl at the desk had to refer me to a manager who has yet to return my calls.

Positives: Convenient off the highway, plenty of parking.

Negatives: Staff is all real young, can't follow a thought never mind be helpful.

Reviewer: Not provided on Tue 22 Jul 2008 rated 9 out of 10.

I would stay at this location again but ask for a room away from the pool area.

Positives: The staff was very friendly and helpful.

Negatives: Unfortunately the room was right off a heated pool and that made for the walkway to be very humid, we had to keep AC on constantly.

Reviewer: Not provided on Thu 17 Jul 2008 rated 7 out of 10.

There were lots of young teen/young adult groups. Teens hanging out/sitting in the hallway. Doors kept slamming every few minutes at 1 in the morning. Had to call the front desk to complain. Not the place to go if you are looking for a romantic atmosphere or quiet place. It seemed very college dorm and cheap for the star rating.

Positives: Convenient location, easy to find.

Negatives: Star rating was not accurate, quality.

Reviewer: Not provided on Mon 14 Jul 2008 rated 9 out of 10.

Very courteous staff! Rooms were very comfortable and clean. I would definitely recommend this hotel!

Positives: Great hotel for the price!

Negatives: Can't think of anything I didn't like about the hotel.

Reviewer: Not provided on Thu 10 Jul 2008 rated 8 out of 10.

Nice location, nice lobby, front desk clerks were not that friendly. Our room was on the 5th floor, I thought the room was okay, on a scale of 1-10 a 7. I was very happy with the complimentary coffee in the morning in the restaurant. I would stay at the hotel again.

Positives: Great location.

Negatives: The doors to the rooms were shabby, bad paint job, handles and locks in poor shape.

Reviewer: Not provided on Fri 30 May 2008 rated 8 out of 10.

Nice staff, easy access and clean room.

Positives: Staff was very friendly.

Negatives: Location of room. Next to entrance and pool, little noisy.