Holiday Inn & Suites Marlborough

Reviewer: Not provided on Wed 25 Nov 2009 rated 6 out of 10.

Not a three-star hotel. The entrance is dangerous to drive up at nighttime. The room was newly renovated, yet it was very frustrating to not have any electrical outlets available anywhere near the bed (for charging cell phone, laptop, using heating pad). Housekeeping did a poor job, didn't remove dirty glasses, restock coffee or enough towels. The first night I got in I was exhausted and only wanted a meal. Nobody would answer for room service, despite calling three times and letting the phone ring and ring. When I called the front desk, they reconnected me to the room service extension instead of helping me. After being on the phone for 10 minutes, I finally got a chance to order. Continental breakfast was decent, this unfortunately the best part of the stay.

Positives: Renovated room.

Negatives: Where were the staff? Very dark, uphill driveway dangerous at night.

Reviewer: Not provided on Fri 15 May 2009 rated 10 out of 10.

Great staff, and <BR/>great quality of rooms.

Positives: Had my car broken into but staff helped clean up the car.

Negatives: Car broken into

Reviewer: Not provided on Thu 31 Jul 2008 rated 9 out of 10.

Good stay, nice friendly staff, no problems.

Positives: Pool, good breakfast, although pricey.

Negatives: Price of breakfast was too high, only ate there 1 morn.

Reviewer: Not provided on Sat 12 Jul 2008 rated 2 out of 10.

This hotel needs a renovation, was a two star at best. The bathroom ceiling tiles were rusted, the television did not work, the air conditioner is loud and musty. The bed linens could tell more stories than a sailor in port. Terrible experience.

Positives: Nothing.

Negatives: This hotel was a two star at best.

Reviewer: Not provided on Mon 09 Jun 2008 rated 6 out of 10.

I liked the location of this hotel, but I don't think I would stay here again.

Positives: The maid service was excellent.

Negatives: The reception desk day staff were very unfriendly.

Reviewer: Not provided on Sun 04 May 2008 rated 2 out of 10.

The hotel location was convenient and the staff was friendly, but there is no way this is more than a 2-star hotel. It was pretty gross, there was junk on the iron, orange mildew in the bathroom, and the heating/cooling unit was very out dated.

Positives: It was located in a good spot.

Negatives: The room was pretty gross.

Reviewer: Not provided on Wed 23 Apr 2008 rated 10 out of 10.

Clean and smelled nice too.

Positives: It was very quiet and the people were very nice.

Negatives: I like everything.

Reviewer: Not provided on Mon 21 Apr 2008 rated 7 out of 10.

Very nice staff but the hotel is a little dated.

Positives: Very close to the locations selected.

Negatives: This hotel did not seem to match the star level selected.

Reviewer: Not provided on Wed 19 Mar 2008 rated 7 out of 10.

Hotel was easy to find, had all the basic amenities- nothing special- fine for basic business travel.

Positives: The staff was helpful.

Negatives: The room could have been a bit cleaner.

Reviewer: Not provided on Wed 19 Mar 2008 rated 6 out of 10.

Pretty standard, clean, noisy heater in room.

Positives: Mostly the location.

Negatives: Elevator was broken, so was my arm and I received no assistance.

Reviewer: Not provided on Thu 06 Mar 2008 rated 6 out of 10.

This hotel was convenient to highway access. We found it to be outdated and a bit run down. There was no exhaust fan in the bathroom, and the room heater was loud. The pool was quite chilly too. Hotel staff was aloof and unable to assist us with a list of local churches and services. Internet service was not working in our room. Definitely not 4 star hotel.

Positives: Easy access to highway, indoor pool.

Negatives: Internet not working in our room, staff unprepared for information about local church services.

Reviewer: Not provided on Fri 29 Feb 2008 rated 2 out of 10.

This Hotel should be a 2 star hotel, you have it coming up as a 3 star and it is not even close, old decor, bedding, poor housekeeping, old TV that works sporadically, ants in the room (not kidding!), you need to downgrade this hotel immediately!

Positives: The hotel front desk staff were very nice.

Negatives: Not Clean, and not close to a 3 star.

Reviewer: Not provided on Thu 28 Feb 2008 rated 4 out of 10.

Holiday Inn is a moderate hotel. Had all the necessities, but nothing special at all. When I select "3-star" I am expecting more than just a bed and an old bathroom.

Positives: It was in the right location.

Negatives: There is no way it is a "three star" hotel.

Reviewer: Not provided on Wed 30 Jan 2008 rated 6 out of 10.

Nice hotel with clean rooms. NOT a 3 star. My room was small with a small TV, no refrigerator or microwave, etc. At least the shower head was a decent massage type. Biggest problem was the noise. There were kids running up and down the halls late into the night. Called the desk and they sent security, but he didn't stick around long enough and noise just restarted and went on past 11:30 p.m. Not acceptable for business people needing to work the next day.

Positives: Efficient check in and out.

Negatives: Too many kids running up & down halls even after 11:00 p.m.

Reviewer: Not provided on Tue 29 Jan 2008 rated 6 out of 10.

It was, overall, a good hotel for our needs. The staff was friendly and the restaurant was nice. The room and the public areas were always clean and neat. Nothing fancy, but a good business or family hotel if you need easy highway access.

Positives: My husband and I were both on business in different places and it was convenient for both of us.

Negatives: Old heating units in the room. First room it was not working and we had to change rooms.

Reviewer: Not provided on Tue 29 Jan 2008 rated 8 out of 10.

Not a three star, but clean and pleasant, nicely appointed rooms.

Positives: Efficient staff, clean, quiet.

Negatives: Erratic temperature control.

Reviewer: Not provided on Mon 28 Jan 2008 rated 7 out of 10.

The staff was not too helpful with the reservation.

Positives: The public areas were clean.

Negatives: The pool was not heated and was cold.

Reviewer: Not provided on Tue 01 Jan 2008 rated 1 out of 10.

I was very unhappy with our stay at this hotel. We had small ants in our bathroom, and the heater in the room was so incredibly loud, it sounded like a helicopter was in our room. It woke me from sleep several times during the night. After notifying hotel staff in the morning of the problems, she said she was aware of these issues, and that renovations were being planned for the upcoming year. I didn't find this out until my check arrived, however. If Id known that, I would have taken my kids somewhere else for breakfast.

Positives: Convenient location, indoor pool, convenient vending machines.

Negatives: We had little ants in our bathroom, and the heater in our room was so inconceivably loud.

Reviewer: Not provided on Tue 04 Dec 2007 rated 8 out of 10.

It was a pleasant, clean hotel and the beds were comfortable. Our room was quiet and comfortable. The location on 495 and Route 20 was great.

Positives: The location was perfect for us.

Negatives: The heater was uncontrollable; we had to turn off and on a lot.

Reviewer: Not provided on Fri 23 Nov 2007 rated 10 out of 10.

Excellent.

Positives: Clean and comfortable.

Negatives: Nothing at this time.