DoubleTree by Hilton

Reviewer: Not provided on Sat 13 Aug 2011 rated 5 out of 10.

It has the potential to be a nice hotel, but there were just so many small things that made it run down. There was paint chips in the bottom of the pool, random screws laying about, key card didn't work on side door.

Positives: Not much.

Negatives: Wifi was $9.98 for 24 hours..

Reviewer: Not provided on Mon 04 Jul 2011 rated 1 out of 10.

Had to wait over 10mins to check in. Room was clean. When we called down to get a couple extra blankets the female employee was extremely rude. And when we left a note for housekeeping to leave a couple extra blankets they did not. I travel to the Chicago area at least once a month and I must say that this was the worst hotel I have ever been at.

Positives: The warm cookies.

Negatives: Felt as though there was no one working at the hotel. Rude employees.

Reviewer: Not provided on Sat 04 Jun 2011 rated 6 out of 10.

Overall, it looks a lot nicer then it is.

Positives: The lobby and public areas were nice.

Negatives: Pealing wall paper in my first room, stains, mildew, then more issues in second.

Reviewer: Not provided on Tue 17 May 2011 rated 9 out of 10.

Hotel was good, clean and we felt safe.

Positives: Bed was great, pool was great, one cup brew coffee machine was great too!

Negatives: Internet was not free.

Reviewer: Not provided on Thu 21 Apr 2011 rated 10 out of 10.

Great hotel. Very clean and quiet.

Positives: Always friendly staff, love the warm cookies @ checkin.

Negatives: The hot tub was out of service and rocks in pool.

Reviewer: Not provided on Tue 12 Apr 2011 rated 7 out of 10.

Good to have with your lover.

Positives: It's ambiance and the lake in front of it.

Negatives: It's food and the extra charges for the room service.

Reviewer: Not provided on Sat 02 Oct 2010 rated 4 out of 10.

If you are in a pinch - OK, but there are much better hotels to choose from. I would pay more for better amenities and location. It was an old Wyndham hotel that is now a doubletree. Room was dusty and had just had some papers removed on table. Water and letter were left for previous occupant. Not sure they even changed the sheets in my room if everything still showed recent occupancy.

Positives: The bed was nice.

Negatives: Old building, dated, smelled moldy in hallways, no ice machine.

Reviewer: Not provided on Thu 10 Jun 2010 rated 8 out of 10.

The hotel was comfortable and clean.

Positives: Comfortable and

Negatives: The hotel was a little out of the way for us.

Reviewer: Not provided on Sun 01 Feb 2009 rated 8 out of 10.

I liked the hotel with the following exceptions. The WiFi was $10 a day, I know hotels make money on this but it is a pain. Also the TV disabled all inputs. I wanted to output my computer screen to do some data entry work, but it was disabled over VGA out and HDMI. On the positive side they had a 24 hour free business center with a couple computers. My computer crashed while I was there and I was able to use theirs to get my work done. Also the WiFi was free in the lobby and was fairly high speed.

Positives: Nice room.

Negatives: WiFi was $10 a day, but free in lobby.

Reviewer: Not provided on Wed 24 Dec 2008 rated 10 out of 10.

Very nice staff, great room service, and the cleaning service was fantastic.

Positives: Room has a balcony. Bathrooms are clean and modern.

Negatives: Parking lots were icy.

Reviewer: Not provided on Thu 11 Sep 2008 rated 9 out of 10.

NA.

Positives: Well maintained & accessible.

Negatives: Suite on the small side.

Reviewer: Not provided on Mon 08 Sep 2008 rated 9 out of 10.

I found almost everything to be excellent about this hotel. The staff was friendly without being overly sweet. I liked the hotel.

Positives: I like the fresh look and cleanliness.

Negatives: Just a little out of the way for retail and other restaurants.

Reviewer: Not provided on Sun 07 Sep 2008 rated 7 out of 10.

Located in an industrial area, the hotel appears to be a converted courtyard. While we encountered some problems, the staff worked to correct them in an acceptable manner. Staff was not overly friendly.

Positives: Rooms are large and comfortable.

Negatives: Many things did not work properly, TV, AC, had to switch rooms.

Reviewer: Not provided on Thu 04 Sep 2008 rated 10 out of 10.

Excellent for a short stay, and good for a weekend away. Very quiet and peaceful.

Positives: People were very friendly and helpful.

Negatives: Full size beds instead of queen size beds.

Reviewer: Not provided on Wed 03 Sep 2008 rated 9 out of 10.

Very nice hotel. Recent upgrades are noticeable. The staff is excellent. The pool is undergoing maintenance work, so the hot tub wasn't available, but everything else was in working order. The breakfast pastries were somewhat stale, and I didn't like that the only option was continental & full buffet, as with smaller children I would prefer to order off a menu. However, the staff made up for this by only charging us for 1 child's buffet for our 2 children. The room & amenities are excellent. The TV is modern, and the beds & bedding are comfortable. This is an excellent place to stay on the weekend with the family, as it is primarily a business hotel, so it was very quiet on the weekend.

Positives: Very nice room with modern amenities.

Negatives: Pool hot tub was not working (in the middle of maint) & breakfast wasn't great.

Reviewer: Not provided on Wed 03 Sep 2008 rated 10 out of 10.

I was impressed with the quality of the hotel. The staff was courteous and friendly, will recommend the hotel to my friends and will definitely be returning.

Positives: The ambiance and cleanliness.

Negatives: They should have breakfast you can take to your room.

Reviewer: Not provided on Tue 02 Sep 2008 rated 10 out of 10.

Hotel more than exceeded my expectations, located in a quiet out of the way area, but not far from everything.

Positives: Each room had a 32 in Flat Screen TV.

Negatives: The card reader for the entry door closest to our room was out of order.

Reviewer: Not provided on Mon 01 Sep 2008 rated 9 out of 10.

Would stay here again. Room was clean, beds were very comfortable. Minor inconveniences: had some trouble regulating room temperature at night and air conditioner was rather noisy when it ran. There was a $10/day charge for high-speed internet in the room but available at no charge in the lobby area. Had a room on the second floor and was not informed of the location or existence of an elevator (we eventually located one on the opposite end of the building, some distance from the lobby and our room).

Positives: Clean room, comfortable beds.

Negatives: $10/day for high-speed internet in room.

Reviewer: Not provided on Sat 30 Aug 2008 rated 7 out of 10.

Quick access to the Chicago suburbs by car made this hotel a good choice for my trip. Friendly staff and clean rooms. Drawbacks were included the isolated, industrial park-like location and tiny fitness room. Good for business travelers.

Positives: Cleanliness of room.

Negatives: Isolated location with an industrial park feel.

Reviewer: Not provided on Sat 30 Aug 2008 rated 8 out of 10.

Well appointed rooms and public areas. Good work-out facilities. Walking/jogging path goes through property. I don't understand why this hotel, like many others, puts heavy down comforters on their beds in the summer. I am always either too hot or too cold as there is no in-between.

Positives: Great location. New LCD TVs.

Negatives: Front desk folks can be a little snooty at times.

Reviewer: Not provided on Wed 20 Aug 2008 rated 9 out of 10.

Good sized rooms, excellent bedding & linens, and warm chocolate chip cookies at check-in. What more could one ask?

Positives: Mattress covers and linens.

Negatives: I prefer the toilet/tub be separate from the sink.

Reviewer: Not provided on Wed 20 Aug 2008 rated 10 out of 10.

Very clean rooms, comfortable beds, will stay there again.

Positives: Nice sized rooms, flat screen TV, proximity to Chicago.

Negatives: No complimentary breakfast.

Reviewer: Not provided on Sun 17 Aug 2008 rated 10 out of 10.

Excellent location, room amenities were great, clean and well maintained, great bed, friendly staff. Excellent value for the money. Only slight negative, the pool needed renovation which is apparently planned.

Positives: The room, spacious, comfortable and very clean.

Negatives: Pool needed work.

Reviewer: Not provided on Thu 14 Aug 2008 rated 8 out of 10.

Pleasant experience.

Positives: Friendly desk people.

Negatives: Breakfast not included.

Reviewer: Not provided on Tue 12 Aug 2008 rated 9 out of 10.

Very good hotel.

Positives: Well-appointed rooms.

Negatives: Desk clerk.

Reviewer: Not provided on Tue 12 Aug 2008 rated 5 out of 10.

To keep up with competition, I would offer breakfast and free internet in the rooms. Very important to Business travelers as well. Keep the cookie!

Positives: The Beds were comfortable.

Negatives: The pool was disgusting and not working properly.