Holiday Inn Express & Suites

Reviewer: Not provided on Sat 27 Aug 2011 rated 8 out of 10.

Only 1 front desk clerk and he was very busy. No phone books in the rooms which caused the desk clerk to look up numbers for travelers. Staff friendly. Rooms clean. Great breakfast.

Positives: Excellent hot breakfast with room - best I've had in a long time.

Negatives: Did not provide a non-smoking room despite calling ahead to reservations staff, until we demanded one.

Reviewer: Not provided on Mon 18 Jul 2011 rated 9 out of 10.

Great breakfast, good internet to use, and staff friendly.

Positives: Great breakfast.

Negatives: Not real happy with location.

Reviewer: Not provided on Tue 31 May 2011 rated 7 out of 10.

would have been very pleasant except for the plugged up shower. Had to shower in water up to our ankles, was very gross. I even turned the water off to lather up and then turned it back on to rinse. And there was a dog that barked quite a bit throughout the evening a couple doors down from our room.

Positives: The breakfast.

Negatives: Shower was so plugged up that we had to stand in water up to our ankles - gross, also barking dog 2 doors down.

Reviewer: Not provided on Thu 05 May 2011 rated 8 out of 10.

Clean with good location. HVAC was not conducive for comfortable sleeping. Check in staff did not give us the king size bed we requested.

Positives: Clean, good location, nice complimentary continental breakfast.

Negatives: In room air conditioner blew down and over both beds, very uncomfortable. check in staff person could have been friendlier.

Reviewer: Not provided on Mon 11 Apr 2011 rated 9 out of 10.

Great if you just need a place to lay your head, clean and comfortable but with no pool at the hotel its not that great for kids in my opinion.

Positives: Better than I expected, clean, comfortable beds, very roomy, and

Negatives: No pool in the hotel, you have to go to the sister hotel next door.

Reviewer: Not provided on Mon 11 Apr 2011 rated 2 out of 10.

If the sign out front said motel 6 or super 8 I wouldn't have been surprised at the inside. The lobby looks good, but the rooms are old and worn down. The TV even barely worked. This is an overpriced piece of bad hotel.

Positives: Close to interstate 55.

Negatives: This is a run down holiday inn.

Reviewer: Not provided on Fri 24 Sep 2010 rated 7 out of 10.

Lobby nice, breakfast offered good.

Positives: Breakfast.

Negatives: Could be cleaner.

Reviewer: Not provided on Tue 21 Sep 2010 rated 9 out of 10.

The hotel is wedged between the Crown Plaza and Holiday Inn Express. If you want to use the pool, you have to go next door. Wish I would have known there is an exercise room. It wasn't listed under the amenities. The room was very clean and large. Pets are allowed, although walking a dog would be tricky in the area. It's a commercial area, not much grass.

Positives: It was across the street from Panera.

Negatives: Far from downtown Springfield.

Reviewer: Not provided on Thu 16 Sep 2010 rated 10 out of 10.

I feel like I have won the lotto! Staff is GREAT, rooms clean, great breakfast and an apple to go for me and my horse (which is why I travel here every 6 weeks or so)! Keep up the good work!

Positives: Location.

Negatives: Nothing.

Reviewer: Not provided on Fri 21 May 2010 rated 7 out of 10.

When I checked into my room, I found used soap in the shower. The next morning when I wanted to make coffee, there were 2 packs of decaf and no regular. Then I attempted to make tea. The GFCI outlet kept popping, making it impossible to make coffee or hot water for tea. I had to use hot water out of the tap.

Positives: The hotel staff was friendly and tried to be helpful.

Negatives: Bad electrical outlet, no regular coffee.

Reviewer: Not provided on Tue 04 May 2010 rated 9 out of 10.

Very pleased, would recommend to everyone. Close to interstate and attractions.

Positives: Clean and well kept.

Negatives: Nothing.

Reviewer: Not provided on Wed 07 Oct 2009 rated 7 out of 10.

It's good for single and family getaway.

Positives: Location - nearness to the University of Illinois.

Negatives: None.

Reviewer: Not provided on Wed 02 Sep 2009 rated 7 out of 10.

This is an up-to-date clean hotel in close proximity to the interstate in a safe area.

Positives: The breakfast attendant was very friendly and enthusiastic.

Negatives: Room was too far from the entrance.

Reviewer: Not provided on Tue 25 Aug 2009 rated 1 out of 10.

My room was dirty, hair in the bathtub and on the hairdryer. Didn't notice that evening, exhausted from traveling. Next morning went to shower and couldn't due to filth. Carpet was dirty, made my socks black. Every ledge imaginable had thick, thick dust. Next day asked to get a different room, desk clerk called housekeeping to check on room first. I moved only to find the same filth. The carpet had not been vaccumed from previous patron, threads, crumbs etc everywhere. The corner behind the chair had dirt and dust bunnies so thick I couldn't see the carpet, in the same corner the base of the stand-up lamp was just as bad. The coffe maker looked like someone had poured coffee grounds in it and housekeeping just put new coffee packets on top of it and did not clean it out. It was a horrible, horrible expereince. I stay at HIE everwhere because they are usually very clean and friendly. Housekeeping wouldn't even look me in the eye. I passed three of them going to my room the second day and everyone of them looked down and said nothing. I will never stay at this location again.

Positives: Nothing Hotel was filthy dirty

Negatives: Rooms not cleaned, housekeeping cold & uncaring

Reviewer: Not provided on Mon 24 Aug 2009 rated 9 out of 10.

Good quality, friendly staff and nice, clean accomodations.

Positives: The initial greeting by the clerk was great...

Negatives: had to go to the Crown Plaza for the pool

Reviewer: Not provided on Wed 05 Aug 2009 rated 8 out of 10.

Basic economy hotel. Up to Holiday Inn Express standards. As is typical with Holiday hotels, make sure to call the hotel to arrange a smoke-free room.

Positives: Check in staff said they'd call us back on something, and did.

Negatives: Open, empty soap wrapper on the floor when we checked in.

Reviewer: Not provided on Fri 24 Jul 2009 rated 10 out of 10.

This hotel is convenient, near restaurants and sites. It exceeded my expectations! It was neat, well laid out floor plan, short walk to the pool, fantastic breakfast with friendly and efficient staff!

Positives: Clean, efficient, friendly and

Negatives: There was not one thing!

Reviewer: Not provided on Wed 13 May 2009 rated 10 out of 10.

Overall, a pleasant stay.

Positives: Room was close to entrance, free continental breakfast.

Negatives: No light in tub/shower area.

Reviewer: Not provided on Fri 08 May 2009 rated 10 out of 10.

I've stayed at this hotel before and was very pleased.

Positives: Location.

Negatives: Room smelled & room located next to generators of the Crowne Plaza hotel.

Reviewer: Not provided on Tue 05 Aug 2008 rated 9 out of 10.

This room was beyond my expectations for a single night stay. When we arrived (late night) the front desk lady had 2 customers she was handling, and with amazing customer service and charm. She resolved the first gentleman's problem, checked in the second gentleman, and then was full of energy, wit and charm while checking me into my room as well. I was very impressed with her. My wife and I made it just in time to use the workout room as well, we also enjoyed the game room with a game of ping pong the next morning after breakfast. The showers were amazing, the shower head, the roominess of the curtain it was a wonderful cleaning experience, as well as sleeping. The linens and mattress felt amazing and truly gave us a fantastic night's sleep. Breakfast truly was one of the best things about it. There were so many things to choose from and filling. It was a very hospitable time.

Positives: The shower was absolutely amazing, as was the bedding.

Negatives: Hearing every single door slamming throughout the morning.

Reviewer: Not provided on Tue 08 Jul 2008 rated 9 out of 10.

As usual a pleasant and comfortable stay. Staff is amazing and go out of their way to make your visit a great experience!

Positives: Staff is awesome.

Negatives: Getting a little tired. Time to renovate.

Reviewer: Not provided on Thu 03 Jul 2008 rated 7 out of 10.

It was in a nice strip of hotels. The staff was friendly and the room was generally clean. It was quite a walk to the pool next door and a little noisy in the hall at night. The breakfast was nice.

Positives: Staff was friendly and helpful.

Negatives: Pool was very far away.

Reviewer: Not provided on Fri 02 May 2008 rated 8 out of 10.

Holiday Inn Express Springfield is in an excellent location for meetings, dining etc. The rooms were spacious and the bed was very comfortable. The free breakfast was far beyond any expectations of a free breakfast. I would recommend this hotel for your next stay in Springfield, IL.

Positives: Location to meetings.

Negatives: Room was dusty.

Reviewer: Not provided on Sat 19 Apr 2008 rated 7 out of 10.

Overall the hotel was good. They had a good breakfast in the morning, a variety of things to eat. The room had an odd smell to it. Other guest on the same floor was loud, yelling in the hallways early into the morning.

Positives: The breakfast was good.

Negatives: Other guests were loud at 1 am and housekeeping would knock to see if we were still there.

Reviewer: Not provided on Tue 01 Apr 2008 rated 5 out of 10.

I was told by the manager that I would get a free hotel stay because our pool experience got ruined. I was told I would receive it in the mail. That has been over a month ago and I still haven't received it. Where is it?

Positives: It was very clean, and the staff was very nice and helpful.

Negatives: The pool experience got ruined because they let over 100 6th graders in the pool. My daughter couldn't swim, and the why we went.

Reviewer: Not provided on Sat 22 Mar 2008 rated 9 out of 10.

Excellent convenient location and accessibility.

Positives: We like the breakfast served with varieties both hot and cold.

Negatives: Somehow the missing exhaust fan in the bathroom.

Reviewer: Not provided on Tue 11 Mar 2008 rated 8 out of 10.

This is a basically good facility that is working to upgrade and renovate its run down and worn out appearance.

Positives: Good room in a great location for travel.

Negatives: Its being renovated because it really needs it!

Reviewer: Not provided on Thu 21 Feb 2008 rated 10 out of 10.

A + room.

Positives: Clean and comfortable.

Negatives: Lack of shampoo in bathroom.