Hilton Chicago/Oak Brook Suites

Reviewer: Not provided on Sun 03 Oct 2010 rated 10 out of 10.

Excellent location, fabulous rooms, and very friendly staff.

Positives: Excellent rooms.

Negatives: Odd parking.

Reviewer: Not provided on Mon 30 Aug 2010 rated 10 out of 10.

A fabulous value and overnight stay!

Positives: An elegant and spacious suite with separate living/kitchenette.

Negatives: Nothing. It was wonderful.

Reviewer: Not provided on Thu 11 Jun 2009 rated 1 out of 10.

Being a customer of Priceline for some time now and have stayed at many many hotels I have never taken the time to write a review, until NOW. Although it was an error made by Priceline and booked the wrong date, once we got to the hotel and were ready to check in the hotel would not honor us the date change even after they checked the previous night was a "no show" asked us to call Priceline since it was booked through a third party. Once we did Maria (which did NOT want us to provide a last name) was rude impolite and simply disengaged. When we asked to speak to her supervisor, she said there weren't any that day. They originally offered us to extend our stay; after 30 minutes of going back and forth and keep saying there was nothing "Maria" could do, I said just extend it and "Maria" said oh that is no longer available. We were pretty much thrown out of the hotel and left out on the cold with nowhere to spend the night. We were forced to book another night in a diff hotel. I WILL NEVER stay at a Hilton hotel again.

Positives: NOTHING

Negatives: EVERYTHING

Reviewer: Not provided on Mon 27 Apr 2009 rated 10 out of 10.

Very friendly, helpful staff. Clean, large comfortable rooms. Close to major highways

Positives: Clean, large, comfortable room

Negatives: Internet service was not free. Had to pay

Reviewer: Not provided on Fri 24 Apr 2009 rated 8 out of 10.

A bit hard to get to but a nice hotel for the money we spent.

Positives: Two room suite exceeded our room expectation.

Negatives: Heat didn't work well.

Reviewer: Not provided on Wed 18 Feb 2009 rated 10 out of 10.

The location was great relative to nearby attractions, but the access and parking were difficult. The layout of our particular suite made it very quiet - we were unlikely to be disturbed by hallway noise. They claim to also have a firm no party policy to keep things down. Beds and pillows were excellent, room was nice and clean, pool and exercise room looked good. For business or nearby shopping this was all perfect.

Positives: The room was large and quiet.

Negatives: Parking and access were difficult.

Reviewer: Not provided on Mon 18 Aug 2008 rated 10 out of 10.

I loved this place and would love to stay for longer next time.

Positives: The location to shopping, fine dining and theater was outstand!

Negatives: They forgot to check for room service tags for breakfast so we missed our meal.

Reviewer: Not provided on Fri 15 Aug 2008 rated 4 out of 10.

Don't wish to.

Positives: Met my needs. Nothing spectacular otherwise.

Negatives: Room was smelly. Odd location.

Reviewer: Not provided on Tue 05 Aug 2008 rated 10 out of 10.

This hotel was great and I hope to stay there again soon.

Positives: Newly renovated clean microwave and fridge in room 2 TV's living room full bathroom with bath tube and shower.

Negatives: A lot of kids and families where staying at the hotel but that's ok.

Reviewer: Not provided on Mon 04 Aug 2008 rated 8 out of 10.

This will be a very nice hotel when all the upgrades are made. It uses to be the Drury Inn. I would stay there again for the price.

Positives: Great hotel for the price. Hotel is being remodeled and upgrades are being made.

Negatives: Parking lot was too small and toilets run loud and you can hear them all night.

Reviewer: Not provided on Fri 01 Aug 2008 rated 9 out of 10.

I really enjoyed my stay and I highly recommend this hotel. I knew there would be a fridge and microwave, but did not expect two large screen TV, the luxurious bathroom, and the spaciousness. I was very disappointed that I was only staying for one night. My kids liked it too. It was a very pleasant experience.

Positives: It was very convenient and an unexpected luxury to have the suite.

Negatives: It was a little difficult to identify the entrance to the building and where I was supposed to park. No one offered help with my luggage.

Reviewer: Not provided on Thu 31 Jul 2008 rated 10 out of 10.

A great place to stay at a fair rate.

Positives: Good location, clean and spacious.

Negatives: Nothing.

Reviewer: Not provided on Wed 30 Jul 2008 rated 10 out of 10.

We really enjoyed our stay, it was family friendly, the 2 room suite was very spacious. The quite hours were really appreciated, since we had an early start the next morning.

Positives: That they encourage quite hours for a good night stay.

Negatives: Nothing.

Reviewer: Not provided on Tue 29 Jul 2008 rated 9 out of 10.

The hotel exceeded my expectations for a 3 start hotel! The week before I stayed at Hyatt Regency O'Hare and that hotel (despite the 4 star rating) felt very old and tired compared to the Hilton Suites. Pleasantly surprised by the architecture and the fresh feel. Very comfortable stay despite the painting work going on outside of the main entrance. Too bad I couldn't extend my stay for another day.

Positives: Cleanliness of the hotel: lobby, rooms, pool; very fresh look and feel.

Negatives: Couldn't get into the first room - the automatic door lock jammed.

Reviewer: Not provided on Tue 29 Jul 2008 rated 9 out of 10.

Excellent hotel. The place was clean, comfortable and the staff was very helpful. Parking was a little sparse as there was a wedding or some type of event going on next door. The room was great, much more than expected. Had a separate tub and shower. I wouldn't hesitate to stay there again. Only request I would make is to not have a room on the side by the highway.

Positives: Large suite with lots of space.

Negatives: Had double beds which are too small for two adults.

Reviewer: Not provided on Mon 28 Jul 2008 rated 9 out of 10.

The hotel was great and very clean. The staff was nice and helpful. They greeted you as you left and came into the hotel.

Positives: Suites were great and it was quiet despite being by an interstate.

Negatives: No lotion in the room despite a placard advertising it.

Reviewer: Not provided on Wed 16 Jul 2008 rated 9 out of 10.

Family friendly and very safe environment. The rooms are classic Hilton style. It's easy access to stores that are unmatched around the country and the Windy City is a stones throw away. You'll find the surroundings very enjoyable. The staff was friendly and helpful overall.

Positives: Very enjoyable experience. classy and well laid out.

Negatives: I ordered room service and nobody answered. I went down personally and the manager or the restaurant was fair at best. The food.

Reviewer: Not provided on Tue 15 Jul 2008 rated 8 out of 10.

Great hotel for the price. All, but two employees were very friendly, courteous and helpful. We at in the botel bar and grill the first evening of our stay. We only had burgers but the burgers were great. A little pricey but no more than you would expect for a luxury hotel. Overall we had a great stay at this hotel and we would definitely recommend it to anyone traveling in the area.

Positives: The pleasing atmosphere as you enter. The quality of linens and furniture.

Negatives: The air conditioning did not cool the bedroom well, the outer rooms were cool but the bedroom was stuffy.

Reviewer: Not provided on Mon 07 Jul 2008 rated 6 out of 10.

Hotel itself was nice, kind hard to get into, hotel staff needs to work on reservations, specifications and being more friendly and attentive.

Positives: Overall size of room was great.

Negatives: Hotel staff was passive and did not meet none of my needs.

Reviewer: Not provided on Sun 29 Jun 2008 rated 10 out of 10.

Excellent hotel.

Positives: The suite we had exceeded our expectations.

Negatives: Construction around the hotel.

Reviewer: Not provided on Sun 29 Jun 2008 rated 5 out of 10.

Location is tough to get to from the airport. Nice hotel for the business traveler minus the inconsiderate non-English speaking maid staff.

Positives: Work out facilities and the 24 hour pantry.

Negatives: Maid staff coming into room at 7:30 A.M. without knocking. WTF!