The Westin

Reviewer: Not provided on Tue 20 Sep 2011 rated 8 out of 10.

The ads tout Free WiFi, but this is only if you sit in the lobby. That is very cheap and inconvenient, not in keeping with the higher quality of the rest of the hotel. Any cheap hotel has free WiFi from anywhere on the property including in the rooms. I think it's a real negative and somewhat dishonest set up for your hotel. Sitting in the lobby on a Saturday night is very distracting and feels less than totally safe.

Positives: Beds were great.

Negatives: I didn't get to use the pool due to restrictive hours.

Reviewer: Not provided on Fri 09 Sep 2011 rated 5 out of 10.

The hotel was more than adequate. The room was okay, the accessibility was great. However, the hotel is listed as a 4 star but the only lounge was a Harry Carey Sports Bar, noisy and difficult for conversation, the dining room quite small and the access to the bar from the lobby was through the dining room so if you wanted to eat a nice meal in quiet surroundings, forget it.

Positives: Accessibility.

Negatives: Lounge and dining room not consistent with star level.

Reviewer: Not provided on Thu 25 Aug 2011 rated 10 out of 10.

I would recommend the hotel. Overall experience was pleasant. Room was clean and comfortable.

Positives: Modern, spacious, clean, easy to find, great location, and extremely comfortable bed.

Negatives: No ice bucket, no refrigerator, small bathtub for bathing.

Reviewer: Not provided on Mon 11 Jul 2011 rated 8 out of 10.

Excellent staff. Luggage and concierge. A lot of effort and thanks in accommodating.

Positives: Location - high quality restaurants - even though didn't eat there. Have before.

Negatives: Was quite noisy on the main floors due to large group.

Reviewer: Not provided on Sun 12 Jun 2011 rated 9 out of 10.

Nice hotel.

Positives: Clean & close to everything.

Negatives: Charge for internet.

Reviewer: Not provided on Thu 09 Jun 2011 rated 10 out of 10.

I loved everything about the hotel - the staff made every customer feel special - catching the door, etc. I also loved the location since my husband always forgets something and I always enjoy shopping! It is a lovely place to stay with its attractive lobby and with two restaurants - that's always a bonus. We weren't able to eat there as we were in town for a large family party. I would certainly recommend it - but for a 4-star - I don't want to see obvious spots on the furniture.

Positives: Price, location (by Mall), easy parking- no extra charge (so nice!), beautiful lobby area, excellent, and attentive staff.

Negatives: Only turn-off was very soil spotted ottoman and chair cushion and chips on edge of desk,etc. - had been obviously vacuumed but made you feel like it.

Reviewer: Not provided on Tue 09 Nov 2010 rated 10 out of 10.

This is truly an exceptional hotel. The hotel has fine dining. A beautiful lobby. Nice rooms and comfortable beds. The staff is friendly and helpful.

Positives: I love the entire facility, including the gorgeous lobby.

Negatives: Wanted to extend a day at full price and they were booked.

Reviewer: Not provided on Mon 04 Oct 2010 rated 9 out of 10.

Very nice hotel I would most likely come back again.

Positives: Very nice rooms, inside the mall vicinity.

Negatives: Nothing

Reviewer: Not provided on Thu 16 Sep 2010 rated 5 out of 10.

This is a 3.5 star hotel with a 5 star lobby!

Positives: The lobby.

Negatives: The room.

Reviewer: Not provided on Sun 20 Jun 2010 rated 10 out of 10.

Very friendly environment. Staff was very nice and helpful. Very nicely decorated as well as clean.

Positives: Since the bar was so busy we enjoyed the lobby area for comfort and relaxation.

Negatives: Bar was very small, no room for us to sit as it was busy.

Reviewer: Not provided on Tue 15 Dec 2009 rated 10 out of 10.

Overall, I was very pleased. The bed was amazing. The room was very comfortable, staff was excellent. Would definitely stay again.

Positives: The bed, and the staff was very accommodating.

Negatives: The dirty clothes in my hotel closet.

Reviewer: Not provided on Fri 16 Oct 2009 rated 7 out of 10.

For the price I paid, I really was expecting something more. I have stayed at comparable hotels for $10-$15 more per night that also offered full breakfast, free evening alcoholic drinks, and had MUCH bigger rooms. I would much rather have paid the extra and stayed at the Embassy across the street. Live & learn.

Positives: Excellent Curb Appeal if you're meeting someone in the lobby.

Negatives: Pay for internet in room, small room compared to other hotels for the price.

Reviewer: Not provided on Thu 10 Sep 2009 rated 4 out of 10.

We were disappointed with the hotel. The room was one of the smaller rooms we have had in recent hotel stays. This is one of the few hotels I have stayed in that did not have a refrigerator in the room. There was a $9.50/day charge to connect to the internet. The latter two items I would expect at a Motel 6 but not a hotel of this quality. Big disappointment and will not return for an additional stay.

Positives: The hotel was very clean.

Negatives: Room size, no refrigerator in room, charge for internet connection.

Reviewer: Not provided on Sun 06 Sep 2009 rated 10 out of 10.

Great looking hotel...the bartender was hilarious. the room was comfortable and the bed was great! The dual shower head was awesome!

Positives: The appearance

Negatives: It was fine

Reviewer: Not provided on Sun 03 May 2009 rated 9 out of 10.

The hotel provides a comfortable atmosphere for the business traveler. However, certain services such as internet comes with a price that can be deemed unreasonable. The whirlpool and swimming pool were relaxing. Overall I was happy with my stay.

Positives: The atmosphere both in the lobby and room made for a relaxing stay.

Negatives: Lack of vending services for snack and beverage options; No free internet service.

Reviewer: Not provided on Wed 03 Sep 2008 rated 10 out of 10.

Very nice hotel; good location, easy to find with good parking available. Great restaurant!

Positives: Staff was very helpful and friendly; hotel was very clean; good location.

Negatives: Pool was not heated!

Reviewer: Not provided on Wed 03 Sep 2008 rated 9 out of 10.

We just flew in from Atlanta where we stayed at the West Inn there as well. In appearance and service, they were more or less equal. But the Atlanta West Inn had Chicago West Inn beat hands down for quality of the food and the friendliness of the staff. No comparison.

Positives: This hotel was very clean. The staff was very helpful.

Negatives: Food in the restaurant was cold and not tastey.