Holiday Inn Chicago Nw Crystal Lk Conv Ctr

Reviewer: Not provided on Tue 14 Sep 2010 rated 4 out of 10.

Bartender/waiter - very rude and acted as if we were bothering him by being there. Had a few room problems, but manager took care of them quickly.

Positives: Manager took care of problems quickly.

Negatives: Had to try 4 rooms before we were placed in a clean one.

Reviewer: Not provided on Mon 24 May 2010 rated 8 out of 10.

Good value for the money.

Positives: It is good value for the money and convenient for us visiting family.

Negatives: It needs some updating and renovation.

Reviewer: Not provided on Sun 23 Nov 2008 rated 8 out of 10.

The Holiday Inn Crystal Lake is a full service hotel that could be great with a bit of sprucing up. The hotel's restaurant and lounge area were inviting; my dinner was great. I've stayed at the nearby Hampton Inn on past business trips; the Holiday Inn's friendly staff and level of service is no comparison.

Positives: Convenient location and accommodating staff.

Negatives: Rooms need remodeling.

Reviewer: Not provided on Sat 09 Aug 2008 rated 8 out of 10.

This Holiday Inn has been nicely remodeled. The room was comfortable, very quiet and spotless. It was as nice as the Hyatt I stayed at the next night.

Positives: Very clean and quiet. Nice hotel.

Negatives: Nothing.

Reviewer: Not provided on Fri 08 Aug 2008 rated 9 out of 10.

Nice hotel with good service.

Positives: Nice room setting, bed is very comfortable.

Negatives: Tap water taste weird while using making coffee.

Reviewer: Not provided on Fri 25 Jul 2008 rated 9 out of 10.

I would stay at this hotel again. I would have preferred a better quality restaurant either attached or next to it.

Positives: The hotel was clean, accommodating and not your typical motel feel. Hotel staff brought washed clothes to room.

Negatives: Our first room had a bug on the sheet. Room was gladly changed by staff with no problem.

Reviewer: Not provided on Tue 15 Jul 2008 rated 10 out of 10.

I was extremely impressed.

Positives: Huge indoor pool, beautiful setting, close to town.

Negatives: Parking is a little crowded.

Reviewer: Not provided on Wed 09 Jul 2008 rated 9 out of 10.

Nice clean place to spend a night or more. Great bed and pillows and shower. Swimming pool was the right size to swim laps. No whirlpool or sauna.

Positives: Clean room, great bed, good shower.

Negatives: Desk person didn't get off personal call to answer questions.

Reviewer: Not provided on Wed 02 Jul 2008 rated 9 out of 10.

Conveniently located near central Crystal Lake, this recently updated Holiday Inn combines wonderful health club, pool, and deck areas with popular and vibrant nightclubs to compliment beautifully redone bathrooms and guest rooms. Counter staff were very helpful. I will certainly stay here again, and would recommend to friends and family.

Positives: The health club, pool, and back deck were excellent. Great staff!

Negatives: The lobby bar was only okay. Elevators in need of modernization.

Reviewer: Not provided on Thu 10 Apr 2008 rated 4 out of 10.

I was not impressed.

Positives: Location was convent.

Negatives: Renovation of the hotel was done haphazardly and the room seemed dirty.

Reviewer: Not provided on Mon 07 Apr 2008 rated 8 out of 10.

The hotel is nice overall; many details in the room spoke of its age.

Positives: Great restaurant.

Negatives: Pool was closed for annual cleaning and we had looked forward to that.

Reviewer: Not provided on Wed 02 Apr 2008 rated 7 out of 10.

Nice and clean Holiday Inn.

Positives: Location.

Negatives: Old sheets and bed spread.

Reviewer: Not provided on Tue 18 Mar 2008 rated 8 out of 10.

There is a nice bar off the lobby, the pool is good size and the rooms were standard.

Positives: Pool.

Negatives: Construction inside hotel.

Reviewer: Not provided on Sun 16 Mar 2008 rated 2 out of 10.

I was on a trip with my daughter and infant son for a tumbling meet with my daughter that occurs very frequently, our room was on the first floor with an overview of the pool from our room, very strong chlorine smell and very humid in the room, it required us to turn on the air fullbast to get humidity out of room. then when it was time to go to bed, the heavy curtains do not cover the window and the pool light remain on until after midnight, this on the night of daylight savings, when I called them at about 1230 they did not seem to care and said that the pool is closed and as soon as they are done cleaning the light would be off, absolute terrible experience. .

Positives: Nice atmosphere.

Negatives: Room location, humidity in room, staff did not seem to care.

Reviewer: Not provided on Sat 02 Feb 2008 rated 6 out of 10.

The hotel was under renovation so the public spaces below ground level were expectedly not very attractive. The sofa in the lobby was in need of a cleaning as it was quite dirty. Staff was friendly. The fire alarm went off after midnight our last night there so that wasn't the best of experiences.

Positives: Towels were great as were toiletries.

Negatives: Sheets with holes in them.

Reviewer: Not provided on Wed 30 Jan 2008 rated 8 out of 10.

Thank you for accommodations. Our mother celebrated her 90th birthday and family came in from CA, VA, NC, FL, and Canada. Everyone stayed at this hotel and everyone was thrilled.

Positives: Hotel was nice, clean and comfortable. We will stay there each time we are in Crystal Lake.

Negatives: Walls were very thin. Could here the party in the next room well past one am, one night only.

Reviewer: Not provided on Wed 30 Jan 2008 rated 6 out of 10.

The hotel was under construction, but they still made it comfortable to stay at. we went to breakfast at 9:30 am and they had already started to take down the buffet, so we ordered from the menu and it was HORRIBLE. The service was the same horrible. we were very disappointed with that aspect.

Positives: Comfort of the room.

Negatives: Restaurant.

Reviewer: Not provided on Sat 19 Jan 2008 rated 9 out of 10.

The staff is so accomodating and friendly. The room was more than we hoped for and except for the stuffiness which we solved by running the heater fan it was really the most relaxing time for my wife and me.

Positives: The location for what we needed and pretty much everything.

Negatives: The smoking room was a little stuffy and we viewed a wall.

Reviewer: Not provided on Thu 13 Dec 2007 rated 8 out of 10.

I definitely would stay here whenever I visit crystal lake. I like there is a lot going on there you don't need to leave the hotel if you don't want to. I also got my car from enterprise and used the van galder bus to and from the airport very convenient.

Positives: Inviting spacious lobby friendly staff. It's nice to have a restaurant, pool, and gym available to you in the hotel.

Negatives: A bit tired shower door in one of the rooms a bit corroded.

Reviewer: Not provided on Thu 15 Nov 2007 rated 8 out of 10.

It was a pleasant setting. Very park like, however I think accommodations need a face lift.

Positives: Location.

Negatives: No Chicago tribune.

Reviewer: Not provided on Fri 09 Nov 2007 rated 8 out of 10.

We enjoyed the hotel. The parking left something to be desired. There was a huge craft fair and parking was outrageous, but our beds were comfortable, our room was clean and we had a great time.

Positives: The room was great, and it had a pull out bed which was clean and comfortable.

Negatives: The parking was deplorable. We drove for 25 minutes to find a parking spot that was not lit and in grass.

Reviewer: Not provided on Tue 23 Oct 2007 rated 9 out of 10.

Clean, nice hotel. Wait staff very friendly.

Positives: Nice people, close to shopping.

Negatives: Hot tub was out of order.