Swissotel

Reviewer: Not provided on Wed 21 Sep 2011 rated 9 out of 10.

Definitely 4 star.

Positives: Very clean rooms, nice shower, great views of river & lake.

Negatives: Too far from north Michigan avenue.

Reviewer: Not provided on Thu 01 Sep 2011 rated 10 out of 10.

This hotel was great and it was everything that I wanted in a hotel. The only problem that we had was on our checked out day we requested to have a late check out and the hotel wasn't willing to work anything out due to my reservation being booked thru a three party. This was something that we asked upon check in and they told us the same thing. The only way we could have received late check out was to pay and additional $50.00 for three (3) more hours. Not good.

Positives: The room and the bathroom was very nice.

Negatives: They didn't work with us on a last check because we booked thur a three party. And having to pay for the pool area.

Reviewer: Not provided on Thu 25 Aug 2011 rated 10 out of 10.

Beautiful property, room & general common areas. Good central location downtown.

Positives: Beautiful property, room & general common areas. Good central location downtown.

Negatives: It cost an additional $15 to use the health facilities and there was not a restaurant on site for breakfast.

Reviewer: Not provided on Sun 21 Aug 2011 rated 10 out of 10.

Wonderful hotel with spectacular views and friendly staff.

Positives: Great location and beautiful views.

Negatives: Absolutely nothing.

Reviewer: Not provided on Fri 19 Aug 2011 rated 10 out of 10.

We do not feel that we should have had to pay $120 extra for a king bed. Since it was the hotel's error, they should have absorbed the expense. We booked in June for our August 13th visit to Chicago.

Positives: We had a excellent view of Lake Michigan and the canal.

Negatives: We booked early for a king bed, when checking in we were bumped to 2 double beds, Had to pay more $$ for a king.

Reviewer: Not provided on Tue 05 Jul 2011 rated 9 out of 10.

Loved the location, friendly staff, quick elevators, spacious room, view of the city and lake.

Positives: Location to Michigan Ave, clean, modern, price on priceline.com.

Negatives: The air conditioning didn't really cool the room adequately.

Reviewer: Not provided on Fri 17 Jun 2011 rated 10 out of 10.

Wonderful place to stay. The rooms are clean and very modern. We had a beautiful view of the river, Lake Michigan and Navy Pier. Everything we wanted to do was within walking distance too.

Positives: The excellent amenities in the room and the view of Navy Pier were exceptional.

Negatives: The valet parking was kind of a pain because we didn't have easy access to things we had forgotten in the car.

Reviewer: Not provided on Thu 14 Apr 2011 rated 9 out of 10.

Overall, the hotel was better that I imagined. The front desk staff was very polite, friendly and willing to help us find where we were attempting to travel. The only complaint I have is that the male that was at the concierge desk was rude when we asked for information on the Shedd Aquarium.

Positives: The room and views were absolutely beautiful..

Negatives: The one concierge was rude.

Reviewer: Not provided on Wed 08 Dec 2010 rated 9 out of 10.

Overall very good.

Positives: Location and view of lake Michigan.

Negatives: Impatient desk clerk.

Reviewer: Not provided on Fri 03 Dec 2010 rated 7 out of 10.

The lake and river view was spectacular and the room was extremely nice and comfortable. Room service was top notch. Breakfast was superb and the staff for both was extraordinary.

Positives: The European flair was great and

Negatives: Ala carte pricing for swimming pool and Internet. Disappointing.

Reviewer: Not provided on Sun 28 Nov 2010 rated 10 out of 10.

Very clean. Bed and pillow are super comfortable. Bathroom is big enough.

Positives: Very clean, good location, friendly and helpful.

Negatives: Had to pay for Internet.

Reviewer: Not provided on Sat 20 Nov 2010 rated 10 out of 10.

If you want a hotel close to shopping this is a great hotel and in a safe location with a great view of the lake and Navy Pier. Awesome coffee maker in the room, beds and shower!

Positives: Beds, bathroom, staff, location of the hotel and the views from the hotel great!

Negatives: They charged for the pool and fitness center.

Reviewer: Not provided on Sat 14 Aug 2010 rated 10 out of 10.

Hotel was very clean and service was excellent, staff very helpful and great location.

Positives: Excellent location.

Negatives: Wait time for elevator to reach our floor when ready to go out.

Reviewer: Not provided on Tue 03 Aug 2010 rated 10 out of 10.

Exceptionally friendly and helpful staff. The hotel was spotlessly clean and in an excellent location!

Positives: The view, the cleanliness and the superior staff.

Negatives: Bed was not 100% comfortable.

Reviewer: Not provided on Sun 04 Jul 2010 rated 9 out of 10.

Very good for the price. The lack of free wireless unfortunate at best. Pay per view movies did not work. We were awakened in the middle of the nigh with the T.V, turning on by itself.The downstairs atmosphere is somewhat cold--no hint of spoiling.

Positives: comfortable,clean,staff sweet.

Negatives: Pay per view didn't work.

Reviewer: Not provided on Fri 04 Jun 2010 rated 9 out of 10.

I recommend this hotel.

Positives: Good location, friendly staff, and nice rooms.

Negatives: Breakfast buffet was horrible and for $26.00?

Reviewer: Not provided on Wed 12 May 2010 rated 9 out of 10.

Lovely, great location. Very clean, felt safe, great views of Lake Michigan. Staff couldn't have been nicer. Responded to the water problem but were unable to fix it. Excessive charge to have your car taken into and out of the garage. Charge should be on the web site. Had adjoining rooms with our grandkids, worked out fine.

Positives: Beds, rooms, pillows comfortable, staff was kind, friendly.

Negatives: Never had cold water in the bathroom sink.

Reviewer: Not provided on Thu 17 Dec 2009 rated 8 out of 10.

Overall a very nice hotel just very pricey for the extras.

Positives: Location was good.

Negatives: Everything was very expensive.

Reviewer: Not provided on Fri 11 Dec 2009 rated 6 out of 10.

When I checked in with my wife they said all they had was a room with 2 double beds but for another 50 bucks. I could upgrade to a room with a king size beds. I told them no thanks and then asked if the hotel was full. The girl said the hotel was completely sold out. This made no sense after trying to upgrade me for the right price.

Positives: Price and location.

Negatives: Checking in they don't tell you everything.

Reviewer: Not provided on Wed 09 Dec 2009 rated 9 out of 10.

Overall this is an excellent hotel. The hotel lobby is warm and inviting and decorated in a modern mix of jazzy carpet, dark woods and elegant marble tile. The staff was friendly and helpful. Our room was a double queen size bed room, and the bathroom had a tub and separate shower. The beds were comfortable and had lots of extra pillows. Everything was extremely clean and in new condition.

Positives: Great location with wonderful views of downtown and Lake Michigan.

Negatives: Elevator service was very slow especially at check-out time.

Reviewer: Not provided on Tue 20 Oct 2009 rated 7 out of 10.

This hotel is in a great location to all the sites and shopping. Really don't care to pay a fee per day per guest for the health club. Service at front desk could be improved.

Positives: The location of this hotel was excellent.

Negatives: The front desk staff and a couple of the concierge staff, could be a bit more friendly. Guest remembers excellent customer service.

Reviewer: Not provided on Fri 09 Oct 2009 rated 7 out of 10.

This hotel was very nice. All expectations were met except for the pool.

Positives: Very clean hotel with good location to downtown.

Negatives: You had to pay $15.00 per person per day for the pool.

Reviewer: Not provided on Wed 07 Oct 2009 rated 8 out of 10.

Nice rooms, nice location and great views.

Positives: Nice views.

Negatives: Had to pay for WiFi.

Reviewer: Not provided on Wed 07 Oct 2009 rated 7 out of 10.

The Sofitel is wonderfully situated, just east of the Mag. Mile and north of Millennium Park - great for walking. Unfortunately, the parking is outrageous we chose to park at Millennium Park, which is rather expensive, but was still nearly half the price of Sofitel. The restaurant was overpriced based on the poor service and food quality. Interior was well appointed, but certainly not luxury. Bathroom is nothing special.

Positives: View from the room, concierge, front-desk staff.

Negatives: The Palm, on-site, poor service, mediocre food at best - not what I expect for $70 a plate.

Reviewer: Not provided on Thu 27 Aug 2009 rated 9 out of 10.

Very nice hotel,<BR/>some areas have exceptional view of the city.

Positives: Location/price.

Negatives: Extra charge for the pool/room had a poor view.