The Westin

Reviewer: Not provided on Wed 14 Sep 2011 rated 10 out of 10.

Hotel was super nice, clean, and very luxurious feeling.

Positives: Close to Downtown shopping, phenomenal price!

Negatives: Nothing.

Reviewer: Not provided on Tue 30 Aug 2011 rated 9 out of 10.

The hotel was located downtown Chicago, which I loved. The staff was friendly and helpful. Hotel room was a little small, which was OK seeing we only stayed one night but it was really clean. I was disappointed that I had to pay parking fee of $55 a night on top of the hotel fee.

Positives: It was located exactly where I wanted it to, easy access for everything I planned.

Negatives: Paying extra for parking fee!.

Reviewer: Not provided on Wed 03 Aug 2011 rated 10 out of 10.

Great location, property, and service. I will definitely stay there again!

Positives: Fantastic property and location! Would absolutely stay there again!

Negatives: $55 per day parking. Park down the street for $28 per day. The bellman will give you directions if you ask.

Reviewer: Not provided on Thu 05 May 2011 rated 8 out of 10.

Beautifully decorated, room was very nice. Did not have much interaction with the staff, but check-in was easy. Room very clean and bed was very comfortable.

Positives: Very nice and great location.

Negatives: Nothing.

Reviewer: Not provided on Thu 10 Feb 2011 rated 8 out of 10.

The location was great and the staff was very attentive out needs, the only draw back was the room size was a bit too small.

Positives: The location was great and the staff was very attentive out needs.

Negatives: The room size was a bit too small.

Reviewer: Not provided on Wed 09 Feb 2011 rated 8 out of 10.

This hotel is in a great location, just off of Michigan Avenue next to the Hancock Tower and really close to shopping and food. A little disappointed by the $55/night parking fee and the cleanliness and air quality in the room. We love Chicago and will return, but probably to a different hotel!

Positives: Location.

Negatives: Down pillows, air quality questionable, cleanliness not A+, parking fee..

Reviewer: Not provided on Mon 10 Jan 2011 rated 9 out of 10.

Hotel was very clean and modern. Staff was very nice.

Positives: Very clean and a perfect location for shopping on Michigan Avenue.

Negatives: Thin walls but noise not really a problem.

Reviewer: Not provided on Thu 06 Jan 2011 rated 9 out of 10.

Room was excellent. Service was excellent. No hassles at all.

Positives: It was clean and easy to get to. People at the desk were friendly. No hassles at all.

Negatives: On the first night, the window to the room had frost on the inside of the window.

Reviewer: Not provided on Wed 22 Dec 2010 rated 5 out of 10.

Convenient location, good beds, nothing more than expected though.

Positives: Very convenient location.

Negatives: Room air dry and sounds from other rooms could be easily heard.

Reviewer: Not provided on Sat 27 Nov 2010 rated 5 out of 10.

The hotel was great. However, frequently hotels reserve their broom closets for Priceline customers. The room was small and had a wonderful view of absolutely nothing. The hotel desk man was very nice as he checked me into a room that Harry Potter (while residing with his aunt, uncle & cousin) would have been proud of. If you stay in downtown Chicago it is wise to bid as low as you can - because parking, taxes and fees will kill you!

Positives: Great location!! Nice place.

Negatives: Very small room, outrageous parking cost, no view..

Reviewer: Not provided on Fri 26 Nov 2010 rated 10 out of 10.

Worked out great for our getaway. We would stay there again. Parking was expensive. $55.00 for one night. The nice part was that the hotel had its own parking facility and was convenient.

Positives: The hotel was clean and in a great location for shopping in downtown Chicago. The bed was also very comfortable.

Negatives: It was very hot in our room. We had to turn the heat down to 63 degrees and it was still hot. The parking was really expensive. $55.00.

Reviewer: Not provided on Thu 22 Apr 2010 rated 6 out of 10.

$58 for parking. Had to beg for a room with 2 beds. Toilet backed up. Low floor/city side.

Positives: Good location and comfortable.

Negatives: Parking almost as costly as hotel room.

Reviewer: Not provided on Fri 09 Apr 2010 rated 10 out of 10.

The Heavenly Bed is wonderful! The elevators are fast. All furnishings are updated, modern, and clean.

Positives: We liked the location.

Negatives: Very expensive parking.

Reviewer: Not provided on Wed 17 Mar 2010 rated 8 out of 10.

Pretty uppity, but not a lot to back it up. Paying for internet is something straight out of 1998. Any crappy motel off of the interstate provided this free of charge.

Positives: Location.

Negatives: Backed up shower

Reviewer: Not provided on Sat 27 Feb 2010 rated 8 out of 10.

Would stay there again but would have to request linen washed in a different detergent, would prefer a room with a microwave.

Positives: Location.

Negatives: Bed linen made me itch.

Reviewer: Not provided on Sun 03 Jan 2010 rated 8 out of 10.

Have stayed at this Westin numerous times without compliant.

Positives: Location.

Negatives: View.

Reviewer: Not provided on Wed 28 Oct 2009 rated 6 out of 10.

The lobby was dirty and noisy. There was little or no areas in the lobby of quiet space. Some of the occupants were obviously not hotel guest, rather were off the street to keep warm, taking up hotel chairs. The cost of the hotel parking was expensive. The men parking cars were however very polite and accommodating. Our room was not stocked with shampoo or toiletries. We were billed for misc. items that we did not use or eat! However, the hotel desk did remove the charges when we asked them to. Not sure if we could recommend this hotel to anyone in the future.

Positives: The bedding was of the utmost in comfort!

Negatives: Noisy lobby with no quiet areas. Some of the occupants in the lobby were obviously not hotel guests either.

Reviewer: Not provided on Thu 20 Aug 2009 rated 9 out of 10.

Great hotel on Michigan Ave! The walls were thin, and we could plainly hear our loud neighbors, but one call to the front desk and they immediately came up and asked them to be quite. The front desk staff was great, the beds were super comfy and the flat screens were even better. Great stay! Oh and the KC Royals stayed there!

Positives: Loved the location and beds. The staff was friendly and helpful!

Negatives: The halls were slightly creepy and walls kind of thin.

Reviewer: Not provided on Fri 14 Aug 2009 rated 9 out of 10.

Staff was very helpful with parking and area attractions.

Positives: The rooms were clean and adjoining.

Negatives: Took a long time to check in and room keys didn't work.

Reviewer: Not provided on Tue 02 Jun 2009 rated 8 out of 10.

Great location, good service from staff. Rooms a bit small. Dated bathroom.

Positives: Proximity.

Negatives: Small rooms.

Reviewer: Not provided on Thu 14 May 2009 rated 9 out of 10.

Centrally located and good night's sleep.

Positives: Helpful concierge.

Negatives: Food was not to my taste.

Reviewer: Not provided on Mon 11 May 2009 rated 10 out of 10.

Great location rooms well dressed out parking to expensive.

Positives: Location.

Negatives: Parking much to expensive Don't come with a car!

Reviewer: Not provided on Sun 10 May 2009 rated 7 out of 10.

Great bed but the room was kinda of run down.

Positives: The bed.

Negatives: Staff & run down.

Reviewer: Not provided on Thu 07 May 2009 rated 9 out of 10.

Our room was very nice. We had a view of the lake, which was a pleasant surprise. We have stayed at this Westin hotel before, and the beds here are really comfortable. The safe in our room didn't work, and the hotel staff offered to allow us to switch rooms (we did not switch rooms). Other than that, perfect stay!

Positives: Great location!

Negatives: Expensive parking.