The Westin

Reviewer: Not provided on Sat 09 Apr 2011 rated 10 out of 10.

Beds were amazing, great location right near great restaurants, rooms were clean.

Positives: Location, nice rooms, awesome beds - best ever.

Negatives: The cost of parking was outrageous- $52 for one night.

Reviewer: Not provided on Thu 07 Apr 2011 rated 7 out of 10.

This hotel is fantastic except for the parking issue. I arrived late so I had no choice, but to Valet park. I was out of this world ridiculous. I had to pay $52.00 plus a tip! Will not do that again!

Positives: It was a beautiful hotel inside and out!

Negatives: The parking at this hotel was outrageous! $52.00 per night for valet!

Reviewer: Not provided on Tue 05 Apr 2011 rated 10 out of 10.

Overall very clean, super nice beds everything and we were able to get in early which was a big bonus.

Positives: Top of the line, beautiful and very clean, and centrally located.

Negatives: The bellhop was rude because I didn't get my tip out fast enough.

Reviewer: Not provided on Sun 13 Mar 2011 rated 8 out of 10.

Room was nicely furnished but very dark, window was rather small.

Positives: Location, bed.

Negatives: Car parking $ 52,00/day.

Reviewer: Not provided on Wed 08 Dec 2010 rated 10 out of 10.

Hotel decor still reflects its origin as a NIKKO property with restful Asian influences.

Positives: Restful quiet lovely.

Negatives: Service in lounge was slow.

Reviewer: Not provided on Sat 20 Nov 2010 rated 10 out of 10.

Loved the view and the staff. Thanks for a great stay! Room was gorgeous.

Positives: They gave us a agreat room with a view.

Negatives: Pressure of shower head was poor so had to take a bath. (That pressure was great!).

Reviewer: Not provided on Fri 10 Sep 2010 rated 10 out of 10.

Overall, it was great. It was right next to the elevator and the mirror in the bathroom was broken, repaired with masking tape, as well as some discoloration on one of the walls where a picture probably once was and had been moved to another location. On the flip side, the workout facility was great, probably one the best I have seen in a hotel. The staff was very nice. The location was perfect, very close to public transportation.

Positives: Perfect location.

Negatives: Broken mirror in bathroom, too close to elevator.

Reviewer: Not provided on Sat 10 Jul 2010 rated 9 out of 10.

This hotel was clean and in the perfect location for our visit to downtown Chicago. Close to many attractions, and the hotel staff was friendly and well-informed and helpful. Parking was expensive and there were other options available nearby -- meters and parking garages.

Positives: Great friendly service, clean, close proximity to attractions.

Negatives: No pool.

Reviewer: Not provided on Sun 04 Jul 2010 rated 10 out of 10.

The central location of this hotel was perfect! We could walk to most everything. It was a beautiful hotel and the staff was very courteous and helpful. My only complaint was I has specifically called and asked for a double room because I was traveling with my grown son, but when we got to the room it was a king. When I went back to the front desk, they did not have any double rooms available. However, they brought a cot in and as they promised, it was as comfortable as the bed. Overall, a wonderful experience. Thank you Priceline and Westin!

Positives: The room was very clean & spacious.

Negatives: I specifically called and asked for a double bed room, but was given a king and told no doubles available.

Reviewer: Not provided on Sun 04 Jul 2010 rated 10 out of 10.

Great location and very clean. Right on Chicago River and near the Loop. Wonderful choice.

Positives: Location, friendliness and helpfulness of staff.

Negatives: Westin's lack of free Internet access in rooms.

Reviewer: Not provided on Tue 15 Dec 2009 rated 9 out of 10.

Hotel was great - beautiful, big rooms, nice lobby area. Parking was ridiculously expensive - $50 for 24 hours.

Positives: Good view from the room.

Negatives: Parking is way expensive.

Reviewer: Not provided on Tue 15 Dec 2009 rated 7 out of 10.

Location couldn't be much better, lobby/public areas are very nice. Rooms seem more like 3 star than 4 star. Wallpaper peeling, ripped rug, etc.

Positives: Location, decor of lobby.

Negatives: Rooms were okay. More a 3 star than a 4 star.

Reviewer: Not provided on Wed 28 Oct 2009 rated 5 out of 10.

While we were there a power outage occurred for an entire day.

Positives: Good location.

Negatives: Not enough towels, bathroom not up to standards.

Reviewer: Not provided on Sat 19 Sep 2009 rated 7 out of 10.

We really liked the location and the room was pretty good. However having stayed at other 4 star hotels, I don't think the room was at that level. Valet was expensive, but I would say they were very efficient no matter what time of the day or early morning we returned. The desk staff was not particularly friendly.

Positives: The location was a great central location in Downtown Chicago.

Negatives: The valet parking was expensive. The desk staff was a bit ill tempered.

Reviewer: Not provided on Thu 23 Jul 2009 rated 10 out of 10.

Excellent facility and first class. The staff was very nice and the room was perfect. Our room was right on the water and had a beautiful view of the city. I would recommend this hotel for location.

Positives: Proximity.

Negatives: Nothing.

Reviewer: Not provided on Sun 19 Jul 2009 rated 2 out of 10.

The Westin was an attractive hotel on the inside and it was very clean. However, there were aspects of my stay that left me with a negative view of the hotel. I confirmed the day before and arranged for there to be 2 queen sized beds in Leiu of one king. They did not honor that arrangement and to make things worse, they promised me a roll-away bed and never brought it up to the room. when i went down a few hours later, they explained that they'd run out of roll-away beds hours before we arrived and that the lady at the front desk who had promised me a roll-away was new and doesn't know what she's talking about. Well don't have her working at a 4 star hotel without supervision if she doesn't know what she's talking about. Thus my fiancee and I had to sleep on the floor.

Positives: Ambiance, location.

Negatives: Horrible service/ confirmation arrangements not kept.

Reviewer: Not provided on Sun 12 Jul 2009 rated 10 out of 10.

The hotel met my expectations and I will definitely stay here again on my next trip to the Chicago area. I just hope I can get a little less expensive room.

Positives: The hotel was in a great location, close to the train but far away from the crowds.

Negatives: The price of the food was on the very high side.

Reviewer: Not provided on Sat 11 Jul 2009 rated 10 out of 10.

It was a very comfortable bed and the hotel room had a view of the river which was nice. Convenient location. Good value.

Positives: The staff was extremely friendly and helpful.

Negatives: I don't think this hotel had a pool which I was disappointed with.

Reviewer: Not provided on Tue 07 Jul 2009 rated 8 out of 10.

Overall, the hotel was a nice place to reside.

Positives: The location and the price.

Negatives: Had to pay for internet and exercise facility.

Reviewer: Not provided on Sun 28 Jun 2009 rated 10 out of 10.

Nice hotel and easy access to everything. The kids loved that our room looked over the river that was there entertainment. I only wish they had a pool. We would stay again.

Positives: Our room overlooked the river.

Negatives: No pool.

Reviewer: Not provided on Tue 23 Jun 2009 rated 10 out of 10.

Clean and comfortable with a great staff. Good location but could have had more dining options with a broader price range.

Positives: Easy check-in and check-out.

Negatives: Could have had more dinning options.