Sheraton

Reviewer: Not provided on Tue 13 Sep 2011 rated 9 out of 10.

It was our first time to Chicago and the Sheraton was a perfect stop. The staff were exceptional, clean attractive rooms and enjoyed the club lounge.

Positives: Option of club lounge.

Negatives: Nothing

Reviewer: Not provided on Sat 03 Sep 2011 rated 7 out of 10.

The hotel was great. It is in a wonderful location and the swimming pool was fantastic. The room beautiful and the view was amazing.

Positives: The location was great, the swimming pool was fantastic, I would stay here again in a second.

Negatives: When we tried to check in originally, the women at the front desk was less then friendly and not helpful. She acted like we were troubling her.

Reviewer: Not provided on Tue 30 Aug 2011 rated 6 out of 10.

Expected free WiFi. Not, obviously geared for business travelers that put everything on expense accounts. Parking was not convenient. I parked in the self-park and had to walk past several homeless men to get to and from the hotel to the garage. An elevator to the garage would have been nice. Linens were great.

Positives: The linens.

Negatives: Self-parking is horrible. Very poor access. Dirty.

Reviewer: Not provided on Wed 24 Aug 2011 rated 10 out of 10.

Beautiful hotel, friendly staff, great location, and very comfortable.

Positives: Very friendly and helpful staff.

Negatives: Nothing at all.

Reviewer: Not provided on Tue 16 Aug 2011 rated 10 out of 10.

Great location, right on riverfront near all action!

Positives: View of the river and being right downtown near all the activities and fun.

Negatives: Parking is $50.00 a night (park at O'Hare take train in, cab to hotel).

Reviewer: Not provided on Fri 29 Jul 2011 rated 10 out of 10.

Hotel staff was pleasantly nice, our room was clean, view of the city was amazing.

Positives: Location near restaurants and walking was so easily to do.

Negatives: No comment.

Reviewer: Not provided on Tue 26 Jul 2011 rated 9 out of 10.

Great location & comfy bed. Ugly & Outdated bathroom - not what expected for 4 stars.

Positives: Great location & view, comfy bed.

Negatives: Ugly & Outdated bathroom - not what expected for 4 stars.

Reviewer: Not provided on Thu 14 Jul 2011 rated 10 out of 10.

I would have to give the Sheraton Towers an A++ across the board!

Positives: They were able to upgrade my room to the club level with no extra charge since we were getting engaged that weekend.

Negatives: We were absolutely impressed. No dislikes.

Reviewer: Not provided on Sat 09 Jul 2011 rated 7 out of 10.

Stayed for a very short overnight trip to the city for U2 concert. Hotel was more than adequate for that purpose. The bed was very comfortable and that was the most important concern for the purpose of this trip. I feel parking is exceptionally overpriced, but it was expected.

Positives: The bed was extremely comfortable.

Negatives: Room smelled like it used to be a smoking room.

Reviewer: Not provided on Mon 27 Jun 2011 rated 10 out of 10.

Nice and convenient with friendly staff and nice sized room with great view.

Positives: The view was great of the Chicago river and of the lake, just ask for a view and they'll accommodate you if they can.

Negatives: They charged me 5 bucks to receive a fedex!

Reviewer: Not provided on Fri 10 Jun 2011 rated 9 out of 10.

Friendly staff at check-in. Loved the comfortable beds and pillows. Concierge was very helpful regarding transportation to US Cellular Park. Enjoyed sitting outside at Chicago Burger restaurant for lunch watching the boats. We also enjoyed a drink at the hotel bar where we relaxed after a long busy day. I will definitely return to this hotel.

Positives: Great location, friendly staff, and comfortable beds.

Negatives: The room rate. I wish it were lower.

Reviewer: Not provided on Tue 19 Apr 2011 rated 6 out of 10.

This hotel was very standard.

Positives: It was clean and the location was good.

Negatives: The pool was small, the room was small for the amount I paid.

Reviewer: Not provided on Mon 21 Mar 2011 rated 8 out of 10.

We got the hotel at a very nice price. It was centrally located. The self parking garage was a very long confusing walk from the main lobby. We were very disappointed that there was no free breakfast (not even doughnuts) and the bathroom was really small for a "luxury" hotel. The location was great and the staff was extremely friendly; however, which made up for it's short comings.

Positives: The bedding was clean and very luxurious, the lobby was impressive.

Negatives: Small bath, no free breakfast of any kind, long walk from self parking garage.

Reviewer: Not provided on Tue 15 Mar 2011 rated 8 out of 10.

The Sheraton hotel in Chicago was outstanding, and definitely lived up to my expectations.

Positives: Very attractive lobby, bar and hotel rooms.

Negatives: Room doors were thin, and there were no

Reviewer: Not provided on Sun 30 Jan 2011 rated 8 out of 10.

Overall hotel room was clean and beds are very comfortable.Hotel is in very good location,walking distance to navy pier. My wife and I had breakfast at hotel restaurant which was extremely over priced. Chi bar inside hotel was also closed so that was a disspointment also.

Positives: Location of hotel is excellent.

Negatives: Breakfast restaurants were extremely over priced, 50 dollars for two people.

Reviewer: Not provided on Wed 26 Jan 2011 rated 10 out of 10.

I enjoyed my stay at this hotel a lot. The location was perfect and the room was clean. The valet parking was expensive though and I'm not sure it was worth it.

Positives: I liked the room, location and style of the hotel.

Negatives: I did not like the valet parking, It was expensive and I found my car later not even in a parking space.

Reviewer: Not provided on Wed 19 Jan 2011 rated 9 out of 10.

Great location right on the Chicago River just off of Michigan Avenue. There is a parking deck connected to the hotel which is convenient but costs $37 a day. Check-in was a little slow but the rooms are nice with good views of downtown Chicago on both sides. The rooms were quiet with decent heating/cooling and good room darkening curtains for the windows. There are several large public spaces also.

Positives: Location was excellent as it is centrally located to downtown Chicago.

Negatives: In-room Internet was not free. Parking is terribly expensive.

Reviewer: Not provided on Wed 22 Dec 2010 rated 10 out of 10.

Solid 4-star business-oriented hotel in a great location with surprisingly superior staff.

Positives: Desk and concierge staff were incredibly friendly and helpful.

Negatives: Housekeeping was not up to the same high standards as the rest of the hotel.

Reviewer: Not provided on Sun 12 Dec 2010 rated 8 out of 10.

Nice hotel. Staff was very friendly. Beautiful decor and our room was very nice. We requested a high floor and we got it.

Positives: Nice hotel . Decor was beautiful. Very friendly staff.

Negatives: The bar and some dining places did not open until after 5.

Reviewer: Not provided on Wed 08 Dec 2010 rated 10 out of 10.

Perfect location, great views of lake and river from our room. Classic feel and style to rooms, comfortable and homey too. Quiet. Elegant large lobby. Quite a treat.

Positives: Views of river and lake.

Negatives: Nothing.

Reviewer: Not provided on Wed 08 Dec 2010 rated 7 out of 10.

Great location with terrible case of bedbugs.

Positives: Location

Negatives: Terrible bedbugs. When I returned home my pets were so nuts snout the bag that I threw everything in the garbage.

Reviewer: Not provided on Thu 11 Nov 2010 rated 8 out of 10.

Location was excellent for our purpose.

Positives: Bellman was very friendly and efficient.

Negatives: Hotel room was mediocre and could use magnifying mirror in bath.

Reviewer: Not provided on Thu 11 Nov 2010 rated 9 out of 10.

Very nice hotel!

Positives: Great location near the lake.

Negatives: Parking cost.

Reviewer: Not provided on Wed 10 Nov 2010 rated 10 out of 10.

Excellent location, rooms, and views. Large enough to handle any event, but feels personal - perfect place.

Positives: Amazing breakfast buffet.

Negatives: Movie fees.

Reviewer: Not provided on Sat 09 Oct 2010 rated 9 out of 10.

Would recommend to others, very nice place.

Positives: view of the river and city.

Negatives: Had to tip a bell hop to get luggage from car and then had to tip another to take them to the room.

Reviewer: Not provided on Tue 05 Oct 2010 rated 10 out of 10.

A very nice hotel. Large rooms, nice amenities, everything expected of a 4 star hotel. Very good, but expensive restaurant on site. The coffee shop with free wireless and computer/printer use was a very nice bonus.

Positives: Nice atrium, free wireless there.

Negatives: Was a few blocks away from anything.

Reviewer: Not provided on Sun 26 Sep 2010 rated 10 out of 10.

This is our second stay at this hotel and we would definitely stay there again.

Positives: Room location & view.

Negatives: Our room was not ready upon our arrival.

Reviewer: Not provided on Thu 23 Sep 2010 rated 7 out of 10.

The hotel was nice.

Positives: Location.

Negatives: Rooms were small and outdated.

Reviewer: Not provided on Wed 15 Sep 2010 rated 3 out of 10.

This is one of those behemoth hotels that cater to large functions and groups. It is devoid of personality. The rooms are somewhat dreary. The personnel were indifferent, at best. I was shocked to have to pay $49 for overnight parking. I used to live in NYC, and those are NYC prices. There was mold in the grout of our bathtub and the clay tiles were crumbling. I wouldn't recumbent this hotel to anyone.

Positives: Good location.

Negatives: $49 for overnight parking and mold in the bathroom.

Reviewer: Not provided on Fri 10 Sep 2010 rated 10 out of 10.

Awesome location and views of Chicago.

Positives: Just about everything.

Negatives: 49 dollar charged for valet parking.

Reviewer: Not provided on Tue 31 Aug 2010 rated 7 out of 10.

Great location, basic rooms. For the hotel star-level selected, would have expected nicer rooms. The lobby was constantly uncomfortably busy, and took forever to get the car out from valet.

Positives: Lobby was attractive.

Negatives: Rooms were sub-par.

Reviewer: Not provided on Sat 28 Aug 2010 rated 9 out of 10.

Very friendly staff that were willing to go the extra mile to help.

Positives: Great location, close to everthing!

Negatives: Some minor maintenance issues with the room.

Reviewer: Not provided on Mon 16 Aug 2010 rated 7 out of 10.

With a superb location on the river and just a stone throw from Navy Pier and close to Michigan Avenue and the Art Institute, it is a great place to stay. Quite frankly, I expected better bed linens for the star level, but overall was happy with the room.

Positives: Location!

Negatives: Was less than I expected for the star level.

Reviewer: Not provided on Sat 07 Aug 2010 rated 3 out of 10.

This was horribly over priced for the dirty, weak, hot room. Elevators were closed, pool was closed, lobby was being renovated. Check-in desk person was not nice! I will not stay there again! Also, bed needed replaced; concave on side next to nightstand. Two bulbs burnt out, couldn’t see. Valet was nice and the luggage storage was helpful and efficient. Location is okay, but the Essex is much better in all areas, seeing as the pool was closed at 05:00 pm. I will book directly next time with the Essex. Also, I am a government employee and they advised it was too late to use the military discount. We travel often to Chicago and have never had that problem. This was not nice at all and I won't go back. I made a report with Lt. Col. Johnson who plans the stays so we won’t use this hotel again. Oh, the kicker I was woke up not once but twice by room service at 02:00 a. m. for which I did not order. They put a charge on my bill but luckily took it off! Nice!

Positives: Only the parking valet and luggage storage.

Negatives: Dirty, cramped, bad air conditioning, elevators closed, lobby a mess, bad reception.

Reviewer: Not provided on Sun 25 Jul 2010 rated 9 out of 10.

I had a wonderful stay and would be nit-picking if I were to complain about anything.

Positives: The location and room amentities were what I liked best about this hotel.

Negatives: The view from our room could have been better.

Reviewer: Not provided on Sat 22 May 2010 rated 8 out of 10.

I would not consider this place to be a 4 star hotel. The room did not have that comfortable "at home feel" that you get when you stay at the Courtyard by Marriott. It was not a luxurious hotel.

Positives: It had nice public spaces. The elevators were fast.

Negatives: The room was not anything to write home about. The Marriott Courtyard has nicer rooms. They charge $6 for a bottle of water in your room.

Reviewer: Not provided on Wed 19 May 2010 rated 8 out of 10.

Nice hotel, certainly geared to the business traveler as we notice the multitude of conferences taking place there (not a great abundance of families present that we saw). A trip to the Java Bar in the lobby for a post dinner coffee left us lost amidst an enormous number of conference attendees. We felt out of place. Accommodations were standard yet comfortable. Room was a decent size for Chicago, however, it was a bit worn/dirty (paint, scratched doors, dirty door frames, dated bathroom). While the hotel and it's common areas are lovely, our room left me with the impression that the housekeeping service is rushing to get rooms cleaned (hairs on the floor, water spots on the taps, carpets not thoroughly vacuumed). I expect it to be immaculate for a 4 star deluxe hotel but maybe I'm being overly picky. Doorman and bellhop service was exceptionally helpful as we were traveling with three young children. Top marks to them. This is a large and busy hotel, we did not go there expecting attentive service, it was an unexpected surprise. Every person who worked there was polite, helpful and never pained to assist when needed.

Positives: Loved the beds and the view of the lake.

Negatives: Geared more for business traveler - we felt a bit out of place with kids.

Reviewer: Not provided on Fri 23 Apr 2010 rated 10 out of 10.

It was spacious and had all the amenities.

Positives: Everything.

Negatives: No hot tub.

Reviewer: Not provided on Tue 20 Apr 2010 rated 7 out of 10.

Staff was poor at times, doorman on 3 occasions spent more time talking than assisting with door for stroller/luggage. Slow service when requesting a bottle opener and towels. Room service was expensive for quality of food and pool was cold for an indoor pool. Surprised to find there was not an accompanying hot tub/spa.

Positives: Lobby was very attractive.

Negatives: Staff was not attentive.

Reviewer: Not provided on Tue 13 Apr 2010 rated 9 out of 10.

The rooms were nice, but ten bathrooms could use a little updating. The view was wonderful and the location was great. I would stay here again if I got another great deal.

Positives: Very good location.

Negatives: Additional cost of small refrigerator and internet access.

Reviewer: Not provided on Tue 16 Mar 2010 rated 8 out of 10.

The hotel was great, beds were really comfy! Staff was friendly and appreciable. My only issue was the bathroom in our room. The vent in the shower had big dust clumps hanging out of it. Makes me wonder what else was not cleaned. They would not let us use the bellhop cart either, they wanted to do everything which is great. Should just be able to use the cart yourself.

Positives: Everyone was really nice and friendly.

Negatives: The bathroom.

Reviewer: Not provided on Wed 24 Feb 2010 rated 8 out of 10.

Overall, I enjoyed my stay, I thought the bathrooms could have been cleaner and updated. I didn't like that I had to go to a tech center to use the internet- there should be internet in every room. The cab drivers who wait in line for hotel guests, one was very rude by the short distance we traveled.

Positives: The main areas were very nice and high tech.

Negatives: The bathroom should have been cleaner. There should be internet for rooms.

Reviewer: Not provided on Sun 21 Feb 2010 rated 8 out of 10.

Great location. The room I was in needed updating.

Positives: Pool area was lovely.

Negatives: $12/day charge for fitness center.

Reviewer: Not provided on Thu 18 Feb 2010 rated 7 out of 10.

I liked the location of the hotel, it was clean and accommodating. There was nothing special about the room. Nice views and parking was expensive $49 per night. The valet pickup was slow and the attendants were unhelpful and generally slow and lazy.

Positives: Location and lobby.

Negatives: Valet pickup location was poor and the valet pick-up attendants were lazy and unhelpful.

Reviewer: Not provided on Wed 03 Feb 2010 rated 8 out of 10.

The lobby was great, clean, seemed new and fresh. The pool staff was excellent and kept the spa area very clean and filled with towels.

Positives: I loved the location.

Negatives: The room we got was pretty small and there was no free Internet access in the lobby.

Reviewer: Not provided on Tue 19 Jan 2010 rated 10 out of 10.

Great view from room. Great shower. Beds too soft. Great value for priceline price.

Positives: The "smart tables" in the lobby were cool.

Negatives: Beds were too soft.

Reviewer: Not provided on Mon 18 Jan 2010 rated 7 out of 10.

Lobby areas of the hotel were nice. The room was just average, and the parking was very expensive.

Positives: Clean lobby and elevators.

Negatives: Parking was very expensive. Valet was $49 per night and self parking was $35.