DoubleTree by Hilton

Reviewer: Not provided on Thu 06 Oct 2011 rated 10 out of 10.

I plan to keep this hotel in mind for my upcoming wedding event. The staff was excellent and the environment was very relaxing. It is located away from the hustle and bustle of the airport traffic, but not inaccessible from other local amenities. I was most impressed and will recommend this hotel to friends and family.

Positives: The hotels interior designer was very appealing.

Negatives: They only made cookies with nuts in them. They still have some smoking rooms.

Reviewer: Not provided on Thu 22 Sep 2011 rated 8 out of 10.

Overall, it was a very comfortable place to stay.

Positives: The shuttle drivers were very friendly and helpful.

Negatives: They did not register my shuttle reservation for an early morning departure, but fortunately everything worked out.

Reviewer: Not provided on Tue 19 Jul 2011 rated 10 out of 10.

Wonderful, courteous service! It nails my top three for any hotel: safe, clean and fully functional. I always appreciate places that render fantastic service, while still giving me the tools to be as self-sufficient as I like. And the cookies were yummy too!

Positives: The service was stellar!

Negatives: I expected to be closer to Midway. This hotel is 9 miles south of Midway.

Reviewer: Not provided on Fri 22 Apr 2011 rated 10 out of 10.

If I have a chose it will be<BR/>the tree on a seal 1 to 10 -10.

Positives: The staff an service was the best

Negatives: Nothing every thing great.

Reviewer: Not provided on Thu 07 Apr 2011 rated 4 out of 10.

Room was not clean, bad location in relation to downtown Chicago.

Positives: The restaurant and bar.

Negatives: Cleanliness.

Reviewer: Not provided on Mon 06 Dec 2010 rated 7 out of 10.

We were staying at this hotel because of a family funeral and were not impressed with how the hotel dealt with the noise level or complaints. The room was not completely cleaned each day (coffee not replaced, cups and trash not cleared). We also had to call maintain twice about the heater in our room. All that being said, when we brought these issues to attention, the staff tried their best to make reparations for the previous mistakes.

Positives: When we did voice our concerns about the volume level and how it was dealt with the front desk staff was apologetic and offered us free breakfast.

Negatives: The noise level on the weekends because it's a big hotel for weddings and events.

Reviewer: Not provided on Wed 17 Nov 2010 rated 10 out of 10.

This hotel was excellent! Everything was comfortable, clean, and welcoming. The hot chocolate chip oatmeal cookies upon arrival were a nice treat! The service to the airport was a plus; it was convenient and easy. Would stay here again and again.

Positives: The bed was extremely comfortable.

Negatives: Some noise in the hallway.

Reviewer: Not provided on Thu 28 Oct 2010 rated 9 out of 10.

The hotel is very nice. The staff was all helpful and efficient. The room was large and clean. The room did not have a microwave or a fridge. I had to request a mini fridge for my room, it worked, but the poor thing looked like it had been kicked around a bit. It cost $20.00 extra to get it for my stay.

Positives: The rooms were clean, the front desk staff and shuttle drivers were very helpful and accommodating.

Negatives: Room service prices are high, the wake up call I placed never transpired.

Reviewer: Not provided on Tue 26 Oct 2010 rated 8 out of 10.

Hotel was listed as Chicago - Midway South. Hotel is nearly 9 miles from Midway Airport and the only route is straight up Cicero, a very congested commercial corridor with numerous traffic lights. I would not have booked here if I knew I had a 45 minute commute to the airport.

Positives: Clean and comfortable. Good workspace.

Negatives: Not centrally located.

Reviewer: Not provided on Sun 24 Oct 2010 rated 9 out of 10.

Very friendly staff, safe and quiet location,<BR/> great shuttle service to Midway airport. very clean and comfortable room.

Positives: Customer service from all areas.

Negatives: Location for walking distance to local establishments.

Reviewer: Not provided on Sat 23 Oct 2010 rated 10 out of 10.

Great hotel, friendly people, great rooms and<BR/>comfy beds.

Positives: Nice room.

Negatives: Nothing

Reviewer: Not provided on Sat 24 Jul 2010 rated 9 out of 10.

This hotel was a great alternative to downtown as a major convention was going on. For the price, it was hard to beat.

Positives: The price alternative to Downtown Hotels was outstanding. Staff was very efficient.

Negatives: Location was further away from Midway than I thought.

Reviewer: Not provided on Tue 29 Jun 2010 rated 7 out of 10.

Not near the airport.

Positives: The quality and people were very nice.

Negatives: This is supposed to be a hotel near the airport, but it is about 30 minutes away and with traffic longer. I almost missed my flight.

Reviewer: Not provided on Fri 11 Jun 2010 rated 9 out of 10.

The hotel room was great. The only challenge was with the departing shuttles leaving at the hour (though this may have been due to the hour- 4am). We missed our wake-up call and had to take a taxi.

Positives: They have amazing cookies!! They are warm upon check-in for each guest.

Negatives: Despite having a 24 hour shuttle, it only departs at the hour. If you miss it you will have to take a taxi..

Reviewer: Not provided on Fri 28 May 2010 rated 1 out of 10.

Extremely inconveniently located for Midway travelers.

Positives: Hilton Chain.

Negatives: Please be clear that this is not midway airport accessible!

Reviewer: Not provided on Mon 19 Apr 2010 rated 3 out of 10.

Hotel and staff are a credit to the chain. Be sure to ask for breakfast coupons upon check-in as the clerks do not offer them. Additionally, you can ask for a refrigerator and purchase drinks or food at Dominick's.

Positives: Cleanliness.

Negatives: Distance from desired/required travel location near MDW airport.

Reviewer: Not provided on Sun 18 Apr 2010 rated 7 out of 10.

Clean rooms, great televisions, and very nice hotel.

Positives: Very clean, comfortable beds, free Internet, and fitness center.

Negatives: No fridge in room.

Reviewer: Not provided on Sun 18 Apr 2010 rated 4 out of 10.

This hotel should not be listed in the Midway airport area. The 30 minute commute to and from the airport and train access is extremely excessive.

Positives: Staff was great.

Negatives: 30 minute ride to Midway airport during normal traffic.

Reviewer: Not provided on Fri 26 Mar 2010 rated 6 out of 10.

Very nice area, rooms were beautiful and the comfort level was good. The work station and the excessive amounts of outlets were a plus! The beds were a bit too soft but not uncomfortably so. Oh, and the fresh, hot chocolate chip cookies are enough to keep you coming back.

Positives: The hospitality of the staff was SUPERB.

Negatives: No microwave in the room; beds were too soft.

Reviewer: Not provided on Sun 29 Nov 2009 rated 10 out of 10.

We stayed in 2 different hotels in the south Chicago suburb area. We wished we would have stayed at this hotel the whole time. We were very impressed with how updated the hotel was. We were also extremely happy with the pool. It is large and very clean. And it is heated!

Positives: We loved the cleanliness of the hotel and especially the pool area.

Negatives: Would have been perfect with fridge and microwave in rooms.

Reviewer: Not provided on Sat 26 Sep 2009 rated 8 out of 10.

The only downside to this hotel is the distance to Midway Airport. That being said, there is a courtesy shuttle, so the impact is not too bad. Everything else was what I expected from a Doubletree.

Positives: The swimming pool was a great hit with my younger children.

Negatives: 9 miles from Midway Airport.

Reviewer: Not provided on Wed 16 Sep 2009 rated 9 out of 10.

Hotel tucked back in quiet neighborhood with close access to amenities. Community has beautiful architecture. Hotel restaurant and room service had excellent food but was way over priced. Internet access was not free. Movie rental over priced. Shuttle offered to Burr Oak Train station for easy, cheap, stress free access to Downtown. (If you are going downtown don't let them drop you at Rock Island you'll have to change trains &amp; it will be double the ticket cost) Personnel / hotel went above and beyond. I had called for a shuttle pickup and had just missed the shuttle, so they offered to send a cab for me at their expense. Now that's taking care of your guests!

Positives: Staff provided unbeatable personal level care.

Negatives: Over priced hotel services, i.e. movies, food. Internet access charged for.

Reviewer: Not provided on Tue 15 Sep 2009 rated 9 out of 10.

The service was excellent and the room was very clean and comfortable. The 24/7 workout room was great, and the indoor pool was warm. We never heard planes from the airport because the airport was too far away! (I asked for a hotel near the airport.)

Positives: The service and amenities were excellent.

Negatives: The location was not near where I wanted it.

Reviewer: Not provided on Mon 31 Aug 2009 rated 1 out of 10.

This hotel is not a 3 1/2*. It's inconvenient, noisey,smells bad,and was the worst hotel for this rating I've been to. It's not in the MDW area, as you advertised. The van service is not reliable. I waited 45 min. for the van. It took 45 min. to get to the hotel from the arpt in rush hr. I couldn't sleep because the a/c woke me up every time it came on.(even with ear plugs). It smelled like the filters had not been changed in the room (dusty)and I had a headache when I left.

Positives: Good chocolate chip cookies

Negatives: I bid for a hotel at MDW arpt. It took 45 min. to get to the hotel. The van ran 1 time/hr to the arpt. The room a/c was too noisey to sleep

Reviewer: Not provided on Thu 13 Aug 2009 rated 4 out of 10.

Very average for the price. Good cookies though.

Positives: Nice hotel bar.

Negatives: Location.

Reviewer: Not provided on Wed 05 Aug 2009 rated 10 out of 10.

Nice place to stay.

Positives: Very clean and nice.

Negatives: It was a great place to stay.

Reviewer: Not provided on Fri 22 May 2009 rated 5 out of 10.

Staff was friendly and no restaurants within walking distance and hotel restaurant was average.

Positives: Friendly shuttle drivers.

Negatives: Much too far from Midway Airport.

Reviewer: Not provided on Sat 06 Sep 2008 rated 7 out of 10.

I like the hotel fine, it was comfortable and nice. But for being in the 'Midway hotel' area, it was too far. There was a shuttle, but it was not convenient to the airport area at all. It took up too much of our valuable time in the city.

Positives: Cookies at check-in, nice staff.

Negatives: Too far from midway airport. 25 minutes.

Reviewer: Not provided on Thu 04 Sep 2008 rated 8 out of 10.

Good spot for a brief stay.

Positives: The main lobby area was beautiful.

Negatives: The room was a little shabby; the TV about 10 years old.