Best Western Cottontree Inn

Reviewer: Not provided on Tue 23 Aug 2011 rated 10 out of 10.

Hotel is good looking on the outside - impressive to drive up to. Lobby was nicely appointed with indoor swimming pool view from checkin desk - very attractive. The hotel also has a good breakfast buffet - with hot items available.

Positives: Great location - very friendly staff.

Negatives: No elevator in the building we stayed - we were on the second floor.

Reviewer: Not provided on Thu 09 Jun 2011 rated 9 out of 10.

We were overall very pleased with the Cottontree Inn. We were in town for a grandson's graduation. The location was perfect. We were happy with the room and amenities. Everything was clean and well maintained.

Positives: We liked the location, amenities and good continental breakfast.

Negatives: There was no elevator, my husband is disabled.

Reviewer: Not provided on Sun 24 Apr 2011 rated 8 out of 10.

The overall stay at this hotel was pretty good except the bed. To me that is one of the most important part of the stay. If I get up achey the next day because the bed was not comfortable I am more than likely not going to stay there again. Spend a little money on comfort and you will get returning customers. Everything else there was great.

Positives: Good location, clean, nice staff and

Negatives: The beds were not comfortable at all, they looked bumpy and felt worse.

Reviewer: Not provided on Wed 13 Apr 2011 rated 10 out of 10.

I was very impressed with the staff and the room. They were very friendly and supportive. The breakfast was great and was different each day.

Positives: More than met my expectations, nicest hotel we stayed at in Pocatello.

Negatives: Separate buildings. It was difficult getting kids from the pool to the room.

Reviewer: Not provided on Thu 20 Jan 2011 rated 1 out of 10.

Then the fourth day I had to call the front desk. And said do not put the same maid the next day. I guess she kept forgetting. Even though I told her daily. No respect for the customers!

Positives: It was the worst stay ever and I've traveled for 26 years.

Negatives: I kept telling the maids to not bang the doors. Then the third day I told the front desk to tell everyone that would be associated with that floor.

Reviewer: Not provided on Wed 22 Sep 2010 rated 9 out of 10.

Overall satisfied. When staying here the staff is helpful, and the rooms for the most part are comfortable. Hot tub and pool is inside, so swimming and relaxing can be had year round.

Positives: I like the continental breakfast. It changes every day. Bed and pillows were great!

Negatives: The room I had was a bit small, and felt cramped at times.

Reviewer: Not provided on Mon 13 Sep 2010 rated 10 out of 10.

Good location along the road, easy access. Very clean and comfortable.

Positives: Well located, good restaurants nearby.

Negatives: A little bit of challenge for wheel chair accessibility.

Reviewer: Not provided on Wed 09 Dec 2009 rated 10 out of 10.

Aside from the room being a bit cramped with two queen beds, everything was very clean and staff was very friendly and courteous. Hotel was located far enough off the freeway that it was very quiet. Also offers free wireless internet. Would certainly consider staying there again.

Positives: The staff was very friendly and courteous.

Negatives: Room was a bit cramped with two queen beds but very clean.

Reviewer: Not provided on Mon 11 Aug 2008 rated 10 out of 10.

We really enjoyed our stay here. It was in a convenient area, the room was clean; everything was pleasant.

Positives: With the pull out bed, our family of 5 was all comfortable.

Negatives: There weren't enough tables at breakfast.

Reviewer: Not provided on Tue 05 Aug 2008 rated 8 out of 10.

The room was well-kept and typical of this class hotel as far as decorations, bedding, etc. The pool area was clean and fun. There was a large breakfast room with lots of great breakfast food! I was expecting cereal and juice like many other hotels, but this place had everything you could possibly want to eat!

Positives: The staff was accommodating for our special needs, the pool was nice, and the breakfast was the best continental breakfast I'd had.

Negatives: There was a lot of walking to do to get from room to lobby, or room to pool.

Reviewer: Not provided on Tue 28 Aug 2007 rated 6 out of 10.

Older and tired hotel, but adequate for a short stay. Nothing fancy (vending machine had only 2 selections; milky way candy bars and tgif potato skins) but bed was comfortable.

Positives: Staff was friendly.

Negatives: My first nonsmoking room smelled of smoke. Staff moved me though.

Reviewer: Not provided on Mon 06 Aug 2007 rated 8 out of 10.

While being very clean and comfortable, the hotel is old, and you can feel it when you first walk in, dark wood, way outdated wallpaper, and hallways/stairwells smelled. But otherwise great.

Positives: Nice big king bed, great pillows.

Negatives: Very old feeling, smelled funny in stairwells.

Reviewer: Not provided on Thu 28 Jun 2007 rated 8 out of 10.

Very friendly staff, good location and the only thing that I would suggest would be to only allow pets to the smoking rooms.

Positives: Good location, friendly staff and rooms could be more cleaner.

Negatives: Rooms allow pets and had an odor.

Reviewer: Not provided on Tue 12 Jun 2007 rated 2 out of 10.

I called in advance of my stay to request a room with two queen beds. The hotel assured me that it would be no problem, and I felt satisfied with the promptness of service at that time. When I called again, only a few days prior to my check-in, I discovered that they had not processed my request for two beds. I felt frustrated and upset, Naturally, but after some time working with the staff on the phone, my room was upgraded to a suite with a bed and a couch-bed. Unfortunately, when I checked in, the upgrade had somehow not gone through. The hotel did not even have a roll-away bed to use. It was a rough experience, and a late, uncomfortable night's sleep. I did not leave the hotel pleased with my experience.

Positives: It was a convenient location.

Negatives: I expected newer rooms/facilities.

Reviewer: Not provided on Tue 10 Apr 2007 rated 8 out of 10.

It was just fine for our short stay. Close to restaurants, freeway and shopping, but in a relatively quiet location. We liked the 24 hour pool and hot tub, and you can get some hot food items with the continental breakfast.

Positives: The pool and hot tub are open 24 hours.

Negatives: The room we reserved did not exist at that location (2 queen suite, sofa bed).