Hampton Inn

Reviewer: Not provided on Tue 17 May 2011 rated 6 out of 10.

Although, they were not able to help me get a new room the first night, they did give me an extra complementary night due to the broken air conditioner. The manager tried to be helpful. He was unable to give me a refund the first night and let me go elsewhere. It was frustrating for me to have to sleep in a sub-standard room. I was glad they stuck to their 100% comfort guarantee.

Positives: TV and bed comforter.

Negatives: Smelled of smoke. Air conditioning broken. No one to fix AC until next morning.

Reviewer: Not provided on Fri 22 Oct 2010 rated 8 out of 10.

Would come back again.

Positives: Clean, friendly, and good location.

Negatives: No refrigerator, maid did not come back to clean room after we left.

Reviewer: Not provided on Mon 28 Jul 2008 rated 9 out of 10.

The staff was great. The rooms were very clean and it was very convenient to anything in the town. I will be staying at this hotel in the future.

Positives: Convenience.

Negatives: Nothing I was very pleased.

Reviewer: Not provided on Tue 03 Jun 2008 rated 7 out of 10.

The hotel was clean and it is nice to have the breakfast available in the morning - bagels, Danish, cereals, fruit but no doughnuts. The hotel desk person, however, was rather surly and unwelcoming when we came in at 9:45 p.m. We were tired and had reserved the room the night before with full payment up front. We asked for a room away from the elevators/vending area and even though the hotel was not booked solid - we ended up across the hall from the elevator. She had to have known. When we got off the elevator we turned to the left and left again into the hallway and our room was the first one on the right just across from where the elevator shafts were. I convinced my husband that given the noisy air conditioning unit - we probably wouldn't be too bothered by all the grinding and machine sounds of the elevators going up and down, up and down, up. (You get it). So, our room was kind of a sore spot with us as we were just too tired to fight about it (not with each other but with the desk person).

Positives: The cookies and popcorn is a nice thing when you come in late.

Negatives: The bedroom linens/towels are clean but the bed cover was so lumpy we thought maybe someone or "something" was underneath.

Reviewer: Not provided on Mon 02 Jun 2008 rated 10 out of 10.

For 2 individuals on a short stay trip, the accommodations were just right. The lobby breakfast and coffee were great! (Don't bother with the awful tiny one-cup maker in the room.) Beds were comfy, internet easy, rooms clean.

Positives: Friendly people, good breakfast, comfortable beds, DSL.

Negatives: In room coffee maker awful.

Reviewer: Not provided on Tue 22 Apr 2008 rated 10 out of 10.

The best customer service and the friendliest staff we have encountered.

Positives: Best customer service.

Negatives: Remote and a/c did not work well.

Reviewer: Not provided on Thu 07 Feb 2008 rated 9 out of 10.

Great staff, great location to the Mall of Georgia. We just walked across the street close to everything.

Positives: The staff was extremely warm and helpful. Great location for shopping.

Negatives: Small rooms.