JW Marriott

Reviewer: Not provided on Wed 21 Sep 2011 rated 10 out of 10.

Perfect hotel!

Positives: I love the convenience of the mall and restaurants!

Negatives: NA

Reviewer: Not provided on Tue 02 Aug 2011 rated 4 out of 10.

The JW Marriott appears to be under contraction with a temporary entrance, concierge and front desk, however the rooms are seriously outdated and old. The bathrooms, while clean still appeared tired and dirty as they are outdated and old. There is absolutely no internet access in the room since even though there is still a dial up modem it didn't work. I was highly disappointed to have been given this hotel for a 4star rate while my parents.<BR/>A much nicer and updated hotel just across the street.

Positives: Convenient location.

Negatives: Old rooms and bathrooms outdated. No internet access at all in rooms. Parking was very expensive.

Reviewer: Not provided on Sat 11 Jun 2011 rated 10 out of 10.

Perfect location for Marta to the Arts Center. Hotel staff is efficient and professional, rooms are nicely sized and clean; although this time the room smelled a bit musty.

Positives: Great location, and reliable quality.

Negatives: Iron had built-up crud from previous use.

Reviewer: Not provided on Sat 26 Mar 2011 rated 6 out of 10.

The JW Marriott has a great location, however I was not greeted by a single employee during my stay. At check in, rather than a &quot;Welcome to the JW Marriott!&quot; greeting.<BR/>The room and public area decor is worn and our of date. The hotel is not deserving of the JW Marriott brand.

Positives: Excellent location with the connection to Lenox Square Mall.

Negatives: The hotel is out-dated and the service was sub-par for the brand.

Reviewer: Not provided on Mon 21 Feb 2011 rated 9 out of 10.

I recommend this hotel to the traveler who wants luxury. It is connected to the Lenox Mall, which is convenient. The staff and facility are first class. Looked to be a great place for the business or convention traveler, but also nice for a romantic get-a-way. If you go to the hotel restaurant for breakfast, arrive early, later in the morning the grits are rubbery and the bagels are gone!

Positives: Excellent service and

Negatives: Tile in the bathroom had large white patches in the green marble that were very unattractive.

Reviewer: Not provided on Fri 13 Aug 2010 rated 5 out of 10.

The only thing I liked about the hotel was that it was connected to Lennox Mall. Other than that the hotel is old fashion with old decor. Even the rooms have an old/musty smell to them. There are no accommodations in the hotel for an everyday person. They charge over $3 for a candy bar, and $5 for a bottle of water.

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Positives: It was connected to a mall.

Negatives: It was old.

Reviewer: Not provided on Fri 23 Apr 2010 rated 9 out of 10.

The staff was very pleasant and the facilities nice. I thought the hotel fit my needs as a business traveler. It was quiet and well-maintained. The fitness facilities were functional and accessible. Overall, my stay at the hotel was very nice.

Positives: Great location

Negatives: Nothing

Reviewer: Not provided on Sun 28 Feb 2010 rated 7 out of 10.

The hotel was nice, biggest complaint is they need to update the hotel with WIFI. Hotel charges for the internet. Also the shower water stayed cold never got hot, I love my baths and showers so this was a bummer.

Positives: Nice room.

Negatives: No WIFI &amp; the water in shower cold.

Reviewer: Not provided on Thu 18 Feb 2010 rated 6 out of 10.

Hotel is beautiful. The staff (especially the valet) is very nice. I was put off by the fact that we checked in early and they had no king beds available. I live 18 miles from the hotel. We wanted a bigger bed, a quiet night away from the kids- and a little privacy. We got 2 dbl beds a connecting room with a frat party next door and felt like we were on stage.

Positives: Beds were comfortable and very clean.

Negatives: Do not get a connecting room unless you want to have conversations with the people next door.

Reviewer: Not provided on Sun 14 Feb 2010 rated 8 out of 10.

You know you're in a Marriott--not enough distinction to pay the premiums over the lesser priced members of the chain--you're paying for the 5 people greeting you in the lobby. Best reason to stay--good beds, and that's the number one travelers consideration. Convenient location. Better than average food in their morning buffet. Definitely a business traveler place

Positives: Good bed and linens

Negatives: Cookie Cutter-no coffee pot, slow internet

Reviewer: Not provided on Thu 11 Feb 2010 rated 9 out of 10.

Excellent hotel. Clean. Nice rooms and friendly staff. Parking was pricey, but overall a great experience. The hotel connects with Lenox Mall and that's a huge plus!

Positives: Great location very close to Lenox Mall.

Negatives: Parking was $20-$30 a night.

Reviewer: Not provided on Fri 20 Nov 2009 rated 10 out of 10.

Beautiful lobby, nice room and perfect location.

Positives: Room view.

Negatives: Pay parking overnight.

Reviewer: Not provided on Thu 19 Nov 2009 rated 10 out of 10.

This hotel was great.

Positives: Clean, comfort.

Negatives: None.

Reviewer: Not provided on Sun 30 Aug 2009 rated 9 out of 10.

Reasonable location, service and amenities.

Positives: Location.

Negatives: Motel 6 gives free internet, why not Marriott's?

Reviewer: Not provided on Wed 08 Jul 2009 rated 8 out of 10.

The hotel location is wonderful and parking is very convenient even when self parking. The facility was very attractive and clean. Views from the 22nd floor were unsurpassed. It was a great weekend to be at that location considering the largest firework display in the South-East was less than a block from our hotel. One negative would be that the majority of the staff did not speak English. This made it very difficult to communicate specific needs, as well we were once directed to the nearest restroom on the second floor when there was one across the lobby which we happen to notice on the way to the elevator! I was not pleased with the handling of our requests for room location and beds. I was told several different stories, and finally provided with excellent accommodations only after a 3rd party complaint by a friend who is a regular with Marriott, and only after he practically demanded they accommodate our requests as they had initially committed to doing.

Positives: The view from our room was incredible. We could see downtown Atlanta from one window, and in the other direction we could see Stone Mountain.

Negatives: We were not initially provided with the requested room or beds. Only after a complaint from a 3rd party was the problem resolved.

Reviewer: Not provided on Fri 12 Jun 2009 rated 9 out of 10.

Lovely hotel; great location. Very good staff - helpful, friendly and professional.

Positives: Location is great; staff is very professional and friendly.

Negatives: The hostess at breakfast had a very bad attitude; expensive to use wireless internet.

Reviewer: Not provided on Tue 24 Mar 2009 rated 10 out of 10.

Great location next to The Lenox Square Mall. Clean, well appointed, good size rooms. Comfortable beds. Friendly staff.

Positives: Have stayed before, always clean and good service.

Negatives: Charge for parking.

Reviewer: Not provided on Thu 19 Feb 2009 rated 9 out of 10.

The hotel is nice. Each staff member we can in contact with was very pleasant. We used room service three times and were always pleased. Our only complaint is that parking was $28/day. I expected it to be high, but not that high. The hotel attaches to Lenox Mall, making dining and shopping ultra-convenient. We also walked to other shopping and dining in the area even though we had a car.

Positives: client to restaurants, nice amenities, pleasant staff.

Negatives: Only negative $28/day for parking, ridiculously high.

Reviewer: Not provided on Wed 10 Sep 2008 rated 8 out of 10.

Hotel and staff were great. Parking is ridiculous. I would definitely stay here again, I just wouldn't eat or drink anything at the hotel. Great location, has an entrance directly into the Lennox Mall.

Positives: Great room, friendly service.

Negatives: Expensive parking, super expensive food and drinks in hotel.

Reviewer: Not provided on Fri 29 Aug 2008 rated 10 out of 10.

Excellent hotel for the business traveler working in the buckhead area. Fairly easy to get to the major highways to downtown. Very accessible to shopping and great dining options.

Positives: The staff was incredibly friendly and helpful.

Negatives: Snack/canteen like shop was too expensive. Water cost $6.50.

Reviewer: Not provided on Thu 28 Aug 2008 rated 1 out of 10.

The hot water was not working, 3 different engineers came up and supposedly fixed it, it will work at the time and then later, no hot water again. You would have to sit there for almost 20 minutes to get warm water.

Positives: The bed was great.

Negatives: Did not have hot water, the front desk was not very polite?

Reviewer: Not provided on Mon 25 Aug 2008 rated 9 out of 10.

Excellent service and great location.

Positives: Location.

Negatives: Took a long time for hot water in shower.

Reviewer: Not provided on Thu 07 Aug 2008 rated 10 out of 10.

Very friendly staff. Nice room and very clean. The bathroom was all marble and had a separate shower and tub. In addition the shuttle, a Lincoln Navigator, took us to and from our dinner location. Nice touch!

Positives: Separate shower and tub.

Negatives: Had to enter via Mall entrance.

Reviewer: Not provided on Mon 28 Jul 2008 rated 9 out of 10.

Great location and very upscale hotel.

Positives: Great location and amenities.

Negatives: Parking.

Reviewer: Not provided on Mon 28 Jul 2008 rated 8 out of 10.

Hotel staff very friendly. Hotel could stand a little upgrade in the lobby area. Good location. Valet parking a bit pricey.

Positives: Room features such as a minibar.

Negatives: Hotel is getting a little old.

Reviewer: Not provided on Mon 28 Jul 2008 rated 9 out of 10.

A wonderful hotel that was very comfortable and well appointed with more amenities than we were able to use in our short weekend. It would be nice if the motor lobby were more accessible; however the street level is too high to make this feasible. So you have to watch for signs to get there if you're arriving by car. A big plus is that you can access Lenox Square Mall by foot through a covered walkway from the hotel lobby. Marta has a rail station nearby and bus stops are all over the place if needed. Very good shopping and dining in the area. There are a couple of bargain places but Buckhead is one of the wealthiest areas in Georgia.

Positives: The staff was all wonderful and very friendly. Very clean and appears to be recently updated.

Negatives: The motor lobby was not right off the street. Once found, it was okay.

Reviewer: Not provided on Thu 24 Jul 2008 rated 8 out of 10.

Liked the hotel it was a nice place in a great location. Walked to Downtown bulkhead for dinner and took the Marta to Downtown Atlanta for braves game and the aquarium. We parked in the long term secure parking for the Marta which was only $4 a day and two blocks from the hotel.

Positives: The pool was nice, the hotel was in a good area and most of the staff was very helpful.

Negatives: Parking was not free, and there was one really cranky old concierge that was very rude but the next day the concierge was very helpful.

Reviewer: Not provided on Wed 23 Jul 2008 rated 10 out of 10.

This is the perfect hotel if you are traveling for business or pleasure. I was going to the Atlanta Mart and at the last minute I had to bring my 5 year old daughter. The hotel was totally kid friendly to my delight! I loved it and have already told anyone and everyone about it!

Positives: The staff was great. The location was great. We were connected to a mall!

Negatives: I loved it!

Reviewer: Not provided on Wed 16 Jul 2008 rated 10 out of 10.

This is a beautiful and comfortable hotel with old world charm. The location is prime for shopping and play.

Positives: Layout of room was great as well as the bed being extremely comfortable.

Negatives: We tried to get late snack in hotel lounge and service was extremely slow.

Reviewer: Not provided on Tue 27 May 2008 rated 10 out of 10.

Very good 4 star hotel. All was very clean and modern/classic style. Beds were very good. Room was more of a classic design. Big room. Bathroom was nice slightly dated with a heat lamp device that was disconnected. Very clean throughout. Lobby was small and very nice. Tube TV in bedroom. Excellent example of a 4 star hotel. Would stay there again and recommend to anyone.

Positives: Connected to Lenox Square Mall, directly across from MARTA Station.

Negatives: Had old tube style TV.