The Westin

Reviewer: Not provided on Mon 19 Sep 2011 rated 9 out of 10.

Fabulous location and nice comfortable bed. Great TV offerings and complimentary coffee & tea. Nice amenities in bathroom. Room could have been more warm and inviting; also more luxurious for the star rating given. Did not like that there was a fee for wireless as well as parking. Nice workout area, but pool was a little small.

Positives: Great location next to the mall and other entertainment.

Negatives: The room could have been more warm and inviting.

Reviewer: Not provided on Fri 29 Jul 2011 rated 9 out of 10.

Overall, it was great and I hope next time I Priceline Atlanta hotels, I get this one!

Positives: The room decor and view.

Negatives: The air conditioner didn't work great. Either really cold or really warm.

Reviewer: Not provided on Fri 24 Jun 2011 rated 9 out of 10.

The hotel was in the perfect location and also very clean. I didn't like that I had to pay for parking every night. Other than that the hotel was perfect.

Positives: The beds were comfortable.

Negatives: Payment for parking and water in room.

Reviewer: Not provided on Thu 07 Apr 2011 rated 9 out of 10.

My family and I enjoyed the hotel greatly. All staff was helpful and friendly. Location was perfect. Would highly recommend to others.

Positives: Service was excellent. Everyone was helpful and friendly.

Negatives: Understaffed in valet during peak hours.

Reviewer: Not provided on Sun 20 Feb 2011 rated 10 out of 10.

Overall a wonderful experience! The staff was the best part. I felt safe and that anyone who worked there would do just about anything to make my stay a pleasent one.

Positives: The staff was very attentive.

Negatives: The room was a little tired looking.

Reviewer: Not provided on Fri 23 Jul 2010 rated 8 out of 10.

It is difficult to get into the hotel from the main street, and the valet area is not well marked. We were disappointed in the decor of the common areas in the hotel-- it looks a little shopworn and out of date. The bedrooms are more attractive however.

Positives: The bed was comfortable.

Negatives: The carpet was old and not very attractive; it needs updating.

Reviewer: Not provided on Tue 20 Jul 2010 rated 8 out of 10.

Everything was nice, but the rooms are starting to show their age. Most all Westins, I have stayed in the past were nicer than this one. Great location, however, and common spaces very nice. We did have a dirty/stained pillowcase that we asked housekeeping to replace. Did so very promptly.

Positives: Convenient location.

Negatives: Rooms were getting outdated for high-class hotel.

Reviewer: Not provided on Wed 17 Feb 2010 rated 7 out of 10.

Fine for what we paid. However, least upscale hotel of the 4 stars in Buckhead. No newspaper delivered & not available in lobby - had to buy a copy. Room had plastic cups like you would find in 2 or 1 star vs. glasses. Trash can had trash in it. Bathrooms were dated. Will say bedding was nice for which Westins are know for.

Positives: Great location.

Negatives: Stained carpets & overall tired look.

Reviewer: Not provided on Thu 22 Oct 2009 rated 9 out of 10.

The first room that we were assigned had a heavy mildew odor when we opened the door. It was no problem for the front desk to assign us a new room and that one smelled much better. (Speaking of smells, the Palm Restaurant is in the lobby and I think that's the reason that the hallways smell smoky. The staff at the hotel was excellent and super friendly.) The bed was pretty comfy and the HD TV had a awesome picture. There is Starbucks coffee in the room and the gift shop stays open late, if you need a snack. Overall, it was a very nice hotel and we would probably stay there again, if it wasn't for the problem with fitting the car into the parking garage.

Positives: Good location, staff was very helpful and friendly, bed was very comfortable.

Negatives: Self parking garage had 6'3" height restriction, so I had to valet park adding $20 plus tips to bill. But the valets were very nice.

Reviewer: Not provided on Wed 30 Sep 2009 rated 9 out of 10.

I was very pleased with hotel and staff overall. We rented 4 rooms they were able to accommodate us on same floor. One room smelled of cigarettes. They did not have another room available on the same floor. That was inconvenient especially after traveling all day. However, the Palm restaurant was fantastic. The hotel was very clean and you cannot beat the location. Again, overall I would stay there again.

Positives: Front desk staff was excellent.

Negatives: One room stunk of cigarette smoke.

Reviewer: Not provided on Sat 18 Jul 2009 rated 5 out of 10.

It was a utilitarian hotel. Decor is similar to that of a modern office. Boring. Our bedding pulled off every time we rested. Pool was in the health club and was not good for leisure or relaxation. No robes in the room. Air conditioning didn't work well - room was stuffy.

Positives: Convenient location.

Negatives: Air conditioning worked poorly. Bedding came off mattress.

Reviewer: Not provided on Thu 14 May 2009 rated 9 out of 10.

Everything was to quality. Gym and pool were great. Location and parking very convenient. Only criticism is the inadequate bathroom lighting for using the mirror.

Positives: Pool and gym were first class.

Negatives: Bathroom lighting was too dim for women's needs for make-up.

Reviewer: Not provided on Fri 10 Apr 2009 rated 9 out of 10.

Very nice hotel and great location.

Positives: Easy in and out access to the parking garage and great location to the Lenox Mall and restaurants.

Negatives: The pressure of the water in the bathroom sink.

Reviewer: Not provided on Wed 08 Apr 2009 rated 3 out of 10.

I was very disappointed in this hotel. The Westin was in a great location, but that is where the good things end. The room was very out dated. They put a flat screen in the room and that was all. It was not even hung up on the wall. The bed was all stained and old, the hotel is supposed to be known for their awesome beds, but I did not see any of that. I would not go back to the hotel or recommend it to anyone. And the palm restaurant was horrible for breakfast. It was over priced and the food was not good at all.

Positives: The staff was nice.

Negatives: The rooms were outdated and dirty. The pool had no hot tub.

Reviewer: Not provided on Wed 18 Feb 2009 rated 5 out of 10.

Good location, but bad staff service. I had made a request the day prior to check in that the staff said they'd note on the computer, and when I checked in, nothing was noted and the staff acted as if I had never called. Also the rooms walls were paper thing; I felt like I was sharing my romantic weekend with my neighbors - I could hear every word of their conversation too. Not good.

Positives: Location.

Negatives: Walls were extremely thin; could hear neighbor breathe.

Reviewer: Not provided on Tue 30 Dec 2008 rated 8 out of 10.

Nice area and hotel but not comparable with other hotels in the vicinity. I would stay there again but definitely not in a double room with kids.

Positives: Location and staff.

Negatives: Beds were small gym needed updating no lobby bar.

Reviewer: Not provided on Wed 19 Nov 2008 rated 10 out of 10.

Very modern hotel with great walking options to shopping and eating. Hotel was inviting and the room was quiet and comfortable. The fitness center and pool were fantastic.

Positives: Great location, quiet, comfortable, and friendly.

Negatives: It was difficult to find the entrance.

Reviewer: Not provided on Fri 05 Sep 2008 rated 7 out of 10.

Needs smoking rooms, nice staff.

Positives: Nice view.

Negatives: Over priced room service, need smoking rooms.

Reviewer: Not provided on Wed 13 Aug 2008 rated 8 out of 10.

Overall good experience. I assumed for the money the rooms would be more luxurious than they were. They were still clean and nice and I'd recommend to others.

Positives: Ease of moving within the hotel. Good parking. Good elevators.

Negatives: Cost of parking on top of hotel stay.

Reviewer: Not provided on Tue 05 Aug 2008 rated 9 out of 10.

Hotel was great and the staff was wonderful. The rooms were nice and clean and comfortable. An improvement I would make would be to upgrade the rooms with DVD players. There are 2 dislikes about the place and that would be drink machines in the hotel even though the rooms are equipped with an automated refreshment center. That being said in the refrigerator it cost $3 for a 12oz can of soda. My finance and I purposely went to the Mall across the street and got 20oz's for $1.25.

Positives: The Beds.

Negatives: No Drink Machines in the hotel and $3 for a 12oz can of soda in the automatic refreshment center.

Reviewer: Not provided on Sun 03 Aug 2008 rated 9 out of 10.

We had $600 worth of electronics stolen from our car in the self parking garage. I would highly recommend to have your car valet parked where the security is better. Otherwise the hotel was just perfect. The location is the best in terms of an easy walk to shopping and restaurants. The hotel is upscale and classy.

Positives: Location is wonderful. Also, very upscale and classy.

Negatives: Self parking security.