Best Western Orlando Gateway Hotel

Reviewer: Not provided on Tue 01 Dec 2009 rated 6 out of 10.

There was nothing outstanding about this hotel. We were there for a grand total of about 9 hours.

Positives: It was cheap!

Negatives: The desk staff was not very enthusiastic.

Reviewer: Not provided on Sat 31 Oct 2009 rated 9 out of 10.

Over all the hotel was great. It was at a perfect location, the lobby was beautiful, the room was spacious and clean, and the staff was very helpful and friendly. Loved that there was a refrigerator and microwave in the room which both came in handy. The carpet and walls in the hallways could be touched up a little, and there didn't seem to be enough parking for all the guests, but they tried to accommodate everyone as best as they could.

Positives: Lobby was beautiful, refrigerator and microwave in room, and the room was spacious.

Negatives: Not enough parking for all the guests, carpets and walls in hallways could be touched up.

Reviewer: Not provided on Wed 18 Mar 2009 rated 5 out of 10.

The staff was very friendly. The first night we were in a smoking room (which was on a smoking floor - disgusting). The room wasn't that clean. We requested a room change and the hotel couldn't honor it the first night because /c they were full, but the second night we were in a nonsmoking room (which was a lot cleaner). The bedding was comfortable. The shower wasn't exactly hot water though. No continental breakfast.

Positives: Friendly staff.

Negatives: Was in smoking room.

Reviewer: Not provided on Wed 11 Mar 2009 rated 5 out of 10.

The hotel staff was very accommodating. It took them 24 hours to decide to move us to another room after getting the keys replaced about 6 times the first day. The restaurant staff was very friendly and accommodating.

Positives: The staff was very friendly and nice.

Negatives: My keys did not work on the room and

Reviewer: Not provided on Tue 24 Feb 2009 rated 5 out of 10.

The bathrooms were not fixed up around the tub/floor area. It was not as clean as it could be.

Positives: It had a nice lobby and pool area was good.

Negatives: Adding hidden charges to your bill.

Reviewer: Not provided on Sun 22 Feb 2009 rated 7 out of 10.

I've stayed here on business several times. I keep coming back because of it's proximity to my customer locations and it's affordability.

Positives: Price and location.

Negatives: A little older. Rooms need updating. Bathroom sink was clogged.

Reviewer: Not provided on Sun 12 Oct 2008 rated 6 out of 10.

The place is not very clean but cheap, if you don't care where you stay this is a good place to save money. The pool is actually nice and there are 2 Jacuzzis. Very close to universal studios (1 mile) and there is a free shuttle that takes you there and brings you back. Overall, if you don't mind a hotel not so clean then it is a good place otherwise look somewhere else.
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Positives: Jacuzzi was nice, pool was a good size.

Negatives: Dirty rooms, hall-ways ( roaches) and smells.

Reviewer: Not provided on Thu 11 Sep 2008 rated 1 out of 10.

I and my wife found this to be a real dump. Wallpaper was falling off the walls, trim boards in hallway had been knocked loose and not repaired. As soon as we opened the door to our room we were hit with a foul order. We let the room and checked out after no more than two minutes in the room. We canceled our second night also.

Positives: Nothing.

Negatives: Dark, dirty, smelled really bad in the hallways.

Reviewer: Not provided on Sat 06 Sep 2008 rated 8 out of 10.

Overall, this hotel was a great vacation spot for me and my daughter. The location was great - attractions were all very close. The staff was very nice and helpful. We would stay there again!

Positives: Very comfortable bed and pillows, great location.

Negatives: Bathroom needed more cleaning.

Reviewer: Not provided on Thu 28 Aug 2008 rated 2 out of 10.

Would have liked this place ten years ago. It needs a refinishing and a lot of TLC.

Positives: Great bed and bed clothes, multi-pillows were excellent.

Negatives: Floor needed vacuuming. White power near door. Bathroom mirror needs replacing.

Reviewer: Not provided on Tue 26 Aug 2008 rated 8 out of 10.

Worked for us from a convenience point of view. Physical plant was a bit old and dated (i.e. bathroom) Very friendly staff.

Positives: Free shuttle to the attractions.

Negatives: $3.50 per day charge for parking/wireless internet.

Reviewer: Not provided on Tue 26 Aug 2008 rated 9 out of 10.

I will stay at the hotel again.

Positives: Close to wet & wild.

Negatives: Carpet smell.

Reviewer: Not provided on Mon 25 Aug 2008 rated 6 out of 10.

The hotel itself was nice. Great pool and 2 hot tubs and a great restaurant. Great location, great restaurant (staff especially), uncaring desk staff, cleaning staff lacks cleaning skills, and you can not use the luggage cart unless you are willing to pay the man with his hand out (bell captain) standing next to it. We were also chased down 4 times by the people selling tickets to the parks.

Positives: Location, close to everything on I drive.

Negatives: The room cleanliness was poor at best.

Reviewer: Not provided on Thu 21 Aug 2008 rated 7 out of 10.

We had asked 3 rooms for 7 nights. I called in a day before arrival to confirm if they had a fridge/microwave in the rooms. I was told there were none but I could get one upon payment of $10 per day per room. I requested for one set to be provided in one of the 3 rooms. Upon checking in the next evening, I was told by the reception person that all rooms were pre-equipped with a microwave and fridge and we need not pay extra for any room. However, when I checked out I had a charge of almost $80 added for the upgrade. When I asked the reception person, he said I was charged because I had asked for it and the other two rooms were not charged because the hotel had given us complimentary upgrades. I would recommend getting a written undertaking upon check-in if you are told there is no charge for something that is already available as a default.

Positives: Rooms were good.

Negatives: Rates quoted by hotel were less than what the taxi actually charged for transport to Universal Studios.

Reviewer: Not provided on Thu 21 Aug 2008 rated 9 out of 10.

The Clarion Universal is a family friendly, moderate hotel located directly across the street from Wet and Wild. It is also very convenient to Universal Studios, with the attractions within 1 mile! It provides a great level of service for the price, and the restaurant and deli add an extra touch of comfort. The attractions desk in the main lobby looked as though it would be a great asset. I am quite certain that we will visit this property again in the future.

Positives: The view from our room was worth the price.

Negatives: Their was slight mildew in the bathroom that could use attention.

Reviewer: Not provided on Wed 20 Aug 2008 rated 6 out of 10.

This was a very comfortable hotel. It was located in a convenient area, close to Seaworld and across the street from Wet N' Wild. My only complaint is that the traffic in the area can get quite backed up.

Positives: Dog friendly. Clean. Close to Wet N' Wild.

Negatives: Traffic.

Reviewer: Not provided on Tue 12 Aug 2008 rated 7 out of 10.

Overall, the hotel met my expectations. They front desk staff was especially helpful and they gave me an extra hour on my check-out time.

Positives: The location of this hotel was great for my needs. I was doing business, but enjoyed the pool and the vacation like atmosphere during my off hours.

Negatives: The hotel was replacing carpet and beds on the floor that I stayed on and it was a bit of a pain to walk around the workers and hear their noises.

Reviewer: Not provided on Wed 06 Aug 2008 rated 9 out of 10.

Staff very friendly and accommodating.

Positives: Friendly check-in.

Negatives: No complimentary breakfast.