Sofitel Miami

Reviewer: Not provided on Mon 14 Feb 2011 rated 7 out of 10.

Nice hotel, but have bad services.

Positives: Good location, the rooms were comfortable, and nice restaurant.

Negatives: Poor service, forgot wake up call, one day forgot to clean the room.

Reviewer: Not provided on Tue 16 Mar 2010 rated 9 out of 10.

The hotel is classy but not a 4 star hotel. There is only one expensive restaurant at the hotel with very limited menu. So, you feel a bit trapped as far as dining options go. Airport shuttle ran efficiently and the shuttle bus was very clean.

Positives: Convenient for in and out of Miami airport.

Negatives: Only one restaurant with high price tag.

Reviewer: Not provided on Thu 18 Feb 2010 rated 9 out of 10.

The hotel was great! I would definitely go back when I travel to Miami.

Positives: The staff was nice and the rooms were awesome.

Negatives: There was no hot tube and late a night for room services all they offer were a continental breakfast (4 am) when the menu stated differently.

Reviewer: Not provided on Mon 15 Feb 2010 rated 8 out of 10.

When I arrived, I was informed that they did not have any non-smoking rooms left and that I would need to wait at least 1 & 1/2 hours to get one. I was not too pleased and went to the room reserved for me. Fortunately, the room did not smell of smoke and this became a non-issue. However; I think hotels need to ask if a non-smoking room is desired when the reservation is made.

Positives: Very nice, good quality.

Negatives: Non-availability of a non-smoking room.

Reviewer: Not provided on Tue 26 Jan 2010 rated 10 out of 10.

My husband had just been released from the Univ of Miami Hospital after cancer surgery. It was uncomfortable for him in the bed and he is allergic to feathers so left after one night and didn't use the second. I do think this is a very nice hotel but not in our situation last week.

Positives: Location was great.

Negatives: Beds were high and had feather mattress on top.

Reviewer: Not provided on Wed 06 Jan 2010 rated 8 out of 10.

Good hotel with nice view.

Positives: Bad internet connection.

Negatives: Polite staff.

Reviewer: Not provided on Mon 28 Dec 2009 rated 5 out of 10.

The hotel is trying very hard to be a 4 star hotel but its age derails it. Things appeared dated like the bathroom. Also, the area they rent for weddings, bar Mitzvah's etc. around the pool is quite bothersome for those travelers just wanting to rest. The live music impeded our ability to get much needed sleep well past midnight despite being on 7th floor. Also, the breakfast was quite tasty but over the top expensive!

Positives: The location was great and I felt very safe.

Negatives: They had a huge outside Latino wedding around the pool. The music could be heard (and felt) through our walls, floors, and windows until after 12 mid.

Reviewer: Not provided on Mon 21 Dec 2009 rated 9 out of 10.

Overall, the hotel provided excellent service. The restaurant had a nice ambiance and the food was good. The rooms were small and the bathroom was quite cramped for two people. There was not a coffee maker in the room which seemed odd for a four star hotel. No small refrigerator and the hair dryer did not work. Norwegian Cruise Lines had a shuttle from this hotel which is why we selected it.

Positives: Hotel staff and restaurant was very good.

Negatives: The room was small and non-distinct.

Reviewer: Not provided on Wed 09 Dec 2009 rated 10 out of 10.

Excellent staff, clean hotel, and nice pool.

Positives: Clean, very close to airport, large rooms, great beds.

Negatives: Expensive food.

Reviewer: Not provided on Sun 11 Oct 2009 rated 9 out of 10.

Hotel is convient to airport, shuttle was readily available to pick us up once we arrived. Shopping area with grocery store within easy two block walk. Shuttle to Port of Miami was easily arranged for through concierge. Pool area relaxing but disappointed there was no hot tub.

Positives: Comfortable poolside chairs.

Negatives: No ice machines.

Reviewer: Not provided on Sat 18 Jul 2009 rated 10 out of 10.

It was a very nice hotel. The staff was extremely helpful and accomodating. Reading other comments of the hotel prior to our stay about the hotel not being clean or staff not friendly is not true. The hotel was beautiful and the staff was extremely pleasant. I highly recommend this hotel for business or pleasure.

Positives: Friendly Staff and very close to airport

Negatives: Hotel bar very pricey

Reviewer: Not provided on Sun 07 Dec 2008 rated 10 out of 10.

This hotel was very nice. Would definitely stay there again. Found the dining room a little pricey.

Positives: Very elegant.

Negatives: Dining room prices.

Reviewer: Not provided on Fri 12 Sep 2008 rated 10 out of 10.

The room was very clean and the decor was modern and up to date. There were a few blemishes here and there. But, as they just came off their busy tourist season, I have faith these blemishes will be cleared up during the non-peak time. The pool with waterfall was beautiful and offered a nice sunset view. The staff was friendly. However, $4.50 for a small bottle of Gatorade and $8 for a cup of fruit is a bit on the excessive side. I would definitely stay at Sofitel again!

Positives: I like the decor, attentive staff and cleanliness.

Negatives: I did not like the cost of the restaurant or the parking charge.

Reviewer: Not provided on Sat 06 Sep 2008 rated 10 out of 10.

Just amazing staff I've stayed at the Waldorf Historian in New York etc, just amazing staff and would recommend to anyone.

Positives: Secret amazing staff over caring and remembers your name helpful.

Negatives: Near airport.

Reviewer: Not provided on Mon 04 Aug 2008 rated 10 out of 10.

The staff was very courteous and helpful, from the housekeepers to the concierge. The decor was lovely and modern. The beds were very cozy and comfortable. My kids loved the pool. It was just as I had expected from the other reviews. Would recommend to anyone. Also, a 15 minute ride to Miami Beach and even shorter to Biscayne Bay and Downtown Miami. Plenty of malls and shopping near by. Excellent!

Positives: The staff was excellent.

Negatives: Nothing.

Reviewer: Not provided on Sat 12 Jul 2008 rated 3 out of 10.

I found this hotel to be out-of-date. It looked like it needed renovations in the rooms. The bathroom sink did not drain well at all. The decor was dated. There was a smell to the elevators and the rugs were worn out and dirty looking. The staff was aloof and unfriendly. The exercise room was distant from the hotel. There was a nice pool but it also looked old. It was overall an adequate hotel but the amenities and facilities were not up to par with it's rating.

Positives: The only thing I liked about the hotel was it's convenient location.

Negatives: This hotel required pay for parking and even if you were just picking up your luggage.

Reviewer: Not provided on Fri 06 Jun 2008 rated 10 out of 10.

Beautiful clean airport hotel.

Positives: Its proximity to the airport, the 24hr pool, the bar, and beautiful decor.

Negatives: Very pricey menu at the bar.

Reviewer: Not provided on Thu 22 May 2008 rated 3 out of 10.

The Sofitel in Miami is not the same as the other Sofitel's. The rooms look nice but its not clean. There is no free coffee or fridges in the room. You get the basics. No free breakfast only a little cafe which is really expensive $8.00 US for a yogurt cup. The staff will only do what is offered at the hotel and nothing more. Not impressed with this hotel and would not stay here again for the price.

Positives: Near the Hotel.

Negatives: Staff and dirty rooms.

Reviewer: Not provided on Thu 22 May 2008 rated 2 out of 10.

When you check in the hotel looks nice. Going to the rooms you can tell it was old. The bathrooms were disgusting. There was hair, dirt and q-tips on the floor from the previous guest. It was not cleaned properly. The staff there does not bend over backwards to please you like they do on cruise ships.

Positives: Near the Airport.

Negatives: The bathrooms were really dirty.

Reviewer: Not provided on Wed 07 May 2008 rated 8 out of 10.

Definitely a four star hotel but beginning to show some signs of aging. Breakfast at the restaurant was mediocre at best and pricey.

Positives: Large rooms, lovely bedroom, great espresso stand.

Negatives: Charge for parking, cable TV system.

Reviewer: Not provided on Wed 07 May 2008 rated 5 out of 10.

Fine for overnight to catch early flights at MIA. Room is ok, but hallway is like Motel 6. Located within a business park so no options to walk around.

Positives: Close to airport.

Negatives: Nothing interesting in walking distance.

Reviewer: Not provided on Sat 03 May 2008 rated 6 out of 10.

The public areas and service are worthy of 4 stars but the rooms themselves are not and feel in need of a makeover. The bed was extremely comfortable but the bathroom felt small and unappealing. There were no coffee/tea facilities in the room, nor a mini fridge, which I found to be a big drawback. Staff were very friendly and helpful, however, immediately upgrading me to a suite when the original room they sent me to had not yet been prepared for a new guest (dirty towels and sheets were on the floor). The courtesy shuttle service to and from the airport was excellent, no more than a 5 minute wait and staffed by helpful and polite drivers.

Positives: Very close to airport with excellent free shuttle service.

Negatives: No coffee/tea or refrigeration facilities in room (and I was in a suite).

Reviewer: Not provided on Wed 30 Apr 2008 rated 6 out of 10.

I've stayed at a lot of 3 star hotels that have a small refrigerator and microwave in the room as well as a coffee pot. I missed having that in this hotel. Hotel restaurant was very expensive.

Positives: Room was nice.

Negatives: No coffee pot in room.

Reviewer: Not provided on Tue 29 Apr 2008 rated 9 out of 10.

I think the hotel was up to the standards set forth by the star rating. I was pleased with housekeeping who provided ample towels and washcloths and came only to clean at the hour that was specified.

Positives: It was clean and staff was courteous.

Negatives: It was not real convenient to the beach.

Reviewer: Not provided on Mon 28 Apr 2008 rated 10 out of 10.

The Sofitel Miami hotel is by far one of the best luxurious hotels I have stayed at. The people are always friendly, the rooms are always clean, and the location to the airport is exceptional.

Positives: Location to Airport and comfort of hotel.

Negatives: Love it here.

Reviewer: Not provided on Sun 27 Apr 2008 rated 6 out of 10.

The hotel was nice enough, but not the usual compared to other 4-stars. The pool was not very clean and the fantastic waterfall in the photos was not running. Housekeeping was more efficient than the front desk. If staying in Miami again, we would not select this hotel.

Positives: Convenient location to airport and pier.

Negatives: Desk said room would not accommodate rollaway. Housekeeping brought one with no problem.