Ramada - Maingate West

Reviewer: Not provided on Sat 29 Oct 2011 rated 1 out of 10.

I came here because it's close to Disney and allows dogs. But they didn't have my information correct on reservation about my dog, then tried penalizing me in the A.M., AFTER I had gone over things at check-in!! They made NO apology for their confusion at check-in, then in the a.m., they made such a scene about me having a dog when I told them at check in, Then called me liar<BR/>and tried charging me 150.00! They also said I could have a late check out, then<BR/>banged on my door at 9am because my $25.00<BR/>Tiki bar<BR/>charge didn't go through, even though room paid in full, said I couldn't have late check out!!!I stayed for 1 night<BR/>it ruined my entire trip with my daughter, to Disney!

Positives: The maid service was very helpful.

Negatives: Upon walking into the hotel, the staff is unorganized and VERY unfriendly!!! The smell of chlorine/bleach and mold!

Reviewer: Not provided on Mon 15 Aug 2011 rated 7 out of 10.

Hotel staff were great, but there were bugs in beds, and no hot water, the wifi was not reliable.

Positives: Convenient to Disney and main attractions.

Negatives: Bugs, no hot water for shower or bath, wifi only sporadic at best.

Reviewer: Not provided on Mon 25 Apr 2011 rated 2 out of 10.

This hotel was trouble from the min we got there. Room was not ready at check-in time of 3 pm. We arrived at 12. So we spent 3 hrs waiting for room after a 12 hour drive then told it still wasn't ready so they did give us another room. The room smelled like vomit from the time we walked in. Housekeeping cleaned the carpets, but didn't drive them. They were soaked , the smell was worse and and they had fans blowing in there so all our stuff smelled like vomit and the lock on the door wouldn't work they couldn't fix it so they had to move us into another room after we were totally unpacked and settled. They told us they didn't have carts to help move our belongings to another floor which we later found out they did have carts. The AC was broke had to use the fan on then cut off when it got to cold and back on when it got hot which was terrible when trying to sleep and constantly getting up to turn on and off because thermostat didn't work. There was roaches in the bathroom. The buffet they have in the restaurant consist of meatloaf with 3 sides the only thing that made this a buffet is you can get as many refills as needed but not a selection of items. I will never stay there again.

Positives: The only thing

Negatives: Roaches in bathroom, vomit in room upon check-in, lock was broke on door, had to change rooms, and chlorine in hot tub so high it burned to breath.

Reviewer: Not provided on Tue 22 Mar 2011 rated 1 out of 10.

I pretty much summed it up in previous question.

Positives: There was nothing I liked about this hotel

Negatives: Service was poor, understaffed, management leaves much to be desired, room ofered to us was totally trashed, no one seemed to know what was going on

Reviewer: Not provided on Fri 18 Feb 2011 rated 3 out of 10.

Cheap and close to Disney. But don't expect good service or new facilities. Indoor pool is good for kids.

Positives: Close to Disney. Indoor pool.

Negatives: Horrible service. Waited much too long each time I used front desk. They did not fix tub drain. Service was unprofessional.

Reviewer: Not provided on Thu 20 Jan 2011 rated 9 out of 10.

Overall, it was an nice fit for us. Clean close to many eating places, easy to get in and out of.

Positives: Location to activities that I came for.

Negatives: Did not like the smell of chlorine as soon as you walked into the hotel front door.

Reviewer: Not provided on Mon 15 Nov 2010 rated 8 out of 10.

My husband and I stayed here with a 16-year-old, a 7-year-old and a 18-month-old. All 3 kids enjoyed the stay as well as my husband and I did too. The karaoke was fun and different. My only downfall was the additional hidden charges at checkout that were never mentioned when booking.

Positives: I loved the arcade for the kids, and the indoor pool and karaoke.

Negatives: The indoor pool should have been warmer, for a cooler swim you could go outside.

Reviewer: Not provided on Sat 18 Sep 2010 rated 10 out of 10.

Very nice for the price. Comfortable pillow-top queen beds. Very clean and friendly staff. Conveniently located to all attractions and excellent restaurants. The heated pool is great and the hot tub was a welcome sight after touring the parks. A little too much chlorine in the hot tub though. A great value for the money.

Positives: Great overall experience.

Negatives: Too much chlorine in the hot tub.

Reviewer: Not provided on Thu 16 Sep 2010 rated 1 out of 10.

I would not ever stay there or have anybody I know stay there any more...The room was not worth the price...The staff was awful. The dryer had ants in them and the pool would hurt your eyes it had way too much cleaner in it...The roof leaked and made our thing wet.

Positives: Nothing

Negatives: Staff, laundry, pool to much cleaner, the roof leaked.

Reviewer: Not provided on Mon 02 Aug 2010 rated 5 out of 10.

Excellent location as far as Disney parks. Nice indoor pool for kids and affordable restaurant with fun karaoke every night.

Positives: Nice pool, excellent restaurant and fun karaoke.

Negatives: Poor front desk service and lack of communication.

Reviewer: Not provided on Tue 20 Jul 2010 rated 1 out of 10.

I found this hotel to be very unprofessional. The employees were rude. We had two rooms, there were 6 of us. The rooms were not clean and smelled of smoke. When asked if we could change rooms, we were told yes, but not without meeting resistance, and then were not able to get rooms close together, not even on the same floor. This is understandable due to business, however, my expectation would be that you would at least be hospitable about it, not as though we were a problem. Same lady next morning at check-out, same poor attitude. I would not stay here again nor would I recommend this hotel to anyone.

Positives: Other than the fact that it met my basic need, a roof over my head and a bed to sleep in, nothing.

Negatives: Employee attitudes were extremely poor, like doing you a favor. Rooms in poor condition, smelly, unclean. Noise in hall, exit door unlocked from outside.

Reviewer: Not provided on Fri 09 Jul 2010 rated 6 out of 10.

Room was clean but they neede.d new blankets they were really old and rough but employees were friendly and very helpful.

Positives: Affordable

Negatives: Hidden costs once you arrived

Reviewer: Not provided on Mon 17 May 2010 rated 1 out of 10.

Worst resort ever stayed in. I would not consider it one. The rooms were old and no amenities at all except for the wireless and the swimming pool.

Positives: Close to Disney.

Negatives: Whole experience was negative.

Reviewer: Not provided on Thu 13 May 2010 rated 6 out of 10.

I would have been more pleased if the lighting was better. We felt like we were walking into a cave because of the lighting. I am not overly-sensitive to how chlorine smells, however this was pretty bad. It was so strong that both of us began coughing and my throat became sore every time we went outside our room. We stayed for three day/two nights and not once did room service attend. Bath tub was dirty and changed an extra $20 fee for the hotel charge. Too much extra money for the poor quality of the hotel.

Positives: There were no outside windows so no sun came in during the morning.

Negatives: The chlorine smell in the lobby and hallways.

Reviewer: Not provided on Fri 30 Apr 2010 rated 7 out of 10.

Everything about this hotel was good except for the people working there. The front desk was rude, the management was rude and should be replaced. The bar staff was now very knowledgable and tried to charge us the wrong price multiple times. Also it was about 90 degrees out and both the pools are heated so they were not very refreshing

Positives: They offered free wireless internet.

Negatives: I have never met a more rude staff and management.

Reviewer: Not provided on Sun 11 Apr 2010 rated 1 out of 10.

Nearby were countless Ramada hotels on US 192 in Kissimmee that we had a tough time locating our hotel. The floors were never vacuumed in the rooms. The furnace was extremely noisy. The bathroom fan sounded like the space shuttle taking off. The room had an aroma everyday as if the house cleaners smoked when they were supposed to be cleaning. We did not get our bed fixed one night. We did not obtain towels on two nights.

Positives: Price.

Negatives: We did not get towels 2 days. There were added expenses on the rooms.

Reviewer: Not provided on Mon 15 Mar 2010 rated 7 out of 10.

This hotel was good for the price but I just wish I knew about the resort fee that they charged $ 10 a day.

Positives: The indoor pool and they had a lot of things for the kids to do.

Negatives: The game room needed to be up dated it kept taken my money and the pool table didn't have all the balls.

Reviewer: Not provided on Tue 23 Feb 2010 rated 4 out of 10.

The hotel looked nice when I pulled up. The room was moldy and had the telltale stench of a smoker. The beds were threadbare and these people hit me with a 410 resort fee. I rolled in at 11:30 at night and checked out at 7:30 in the morning. The only resort part I got was waiting in line for 30 minutes to check out while people made their plans and bus connections at the main desk.

Positives: It is close to I-4.

Negatives: Cheesy rooms compared to the public spaces.

Reviewer: Not provided on Mon 08 Feb 2010 rated 8 out of 10.

We<BR/>had to pay $10.00 additional per night.

Positives: Good location, very clean.

Negatives: In the lobby, didn't speak Spanish.

Reviewer: Not provided on Fri 05 Feb 2010 rated 1 out of 10.

The hotel was overall pretty good. We were not very happy.

Positives: We liked the amenities.

Negatives: The resort fee which no one mentioned!

Reviewer: Not provided on Sat 31 Oct 2009 rated 8 out of 10.

I was on crutches. This place was not handicap friendly. I had to keep going down to the front desk because they would not listen to my 14 yr old son about our issues. The furniture was very worn out with cigarette burns on them. A moldy smell in the bathroom. Even though the staff was friendly, the front desk was a some what rude. We were even locked out of one of our 2 rooms and had to wait 30 min for the maintenance to let us in. Key cards were not working. The maid staff was very courteous and thorough. The did a wonderful job at cleaning up the rooms and restocking. They have a buffet restaurant $11.99 per person. One child per one adult purchase is free. They even have karaoke.

Positives: The location was good. The appearance of the hotel was nice. Friendly staff.

Negatives: Furniture was burned

Reviewer: Not provided on Sun 25 Oct 2009 rated 5 out of 10.

Don't pay in advance. Watch for the bait &amp; switch resort fee at check-in. $10 each day. Pool, hot-tub, room all fine, but not exceptional food. Staff was polite and responsive.

Positives: Basically clean, indoor pool, and Pizza Hut on site!

Negatives: Brazen belief that their resort fee is in anyway fair.

Reviewer: Not provided on Wed 07 Oct 2009 rated 6 out of 10.

There are 2 Ramadas directly across the street from each other which was confusing. The lobby smells strongly of chlorine from the indoor pool. I was hit with a $10 resort fee which I didn't expect.

Positives: Close to Disney and many restaurants nearby

Negatives: Lobby smelled of chlorine - Non-smoking room smelled of smoke.

Reviewer: Not provided on Mon 21 Sep 2009 rated 9 out of 10.

Upon check in we had a blower in our room in front of the air conditioner because their was a leak on the floor. We had a double bed room they upgraded us to a family suite. Also they had discontinued the free continental breakfast.

Positives: The ammenities area was convenient.

Negatives: Only one staff person on check in desk on Friday night 7:30 P.M.

Reviewer: Not provided on Thu 17 Sep 2009 rated 7 out of 10.

Good value for the price. It was good as we used the room to just have a nap after a hectic day at Universal Studios &amp; Disney Epcot.

Positives: Great location, good value for money.

Negatives: Room was a bit smelly.

Reviewer: Not provided on Sat 12 Sep 2009 rated 10 out of 10.

Excellent for the price. Definitely worth the price paid &amp; my family &amp; I will almost certainly stay here the next time we go to Disney.

Positives: Clean room, nice pool (although it had too much chlorine).

Negatives: The hotel wasn't a mile from Disney. It's like 7 miles from it. Still not bad.