Doubletree Grand Key Resort

Reviewer: Not provided on Tue 12 Apr 2011 rated 10 out of 10.

The hotel staff is fantastic! From the bartenders to the front desk to the cleaning staff and bell hops, great people!

Positives: Staff is extremely courteous & why we always go back.

Negatives: Hotel floor extremely dirty; Was vacuumed, but not clean - feet/socks turn black quickly.

Reviewer: Not provided on Sat 02 Apr 2011 rated 10 out of 10.

This hotel was amazing. It was clean, beautiful and staff was very helpful, things were east to get and to find.

Positives: Location was good, transportation was great, and service was perfect.

Negatives: Nothing.

Reviewer: Not provided on Thu 02 Dec 2010 rated 5 out of 10.

Good

Positives: Breakfast is good.

Negatives: Didn't like the smell. Too much of a cigarette.

Reviewer: Not provided on Wed 10 Nov 2010 rated 5 out of 10.

The hotel is nice from the outside, but as you get to your room the quality diminishes quickly. The room I was in was small, and damp with a musty odor that could not ignored. The people in the hotel were friendly and nothing negative could be said about that. For the price, I was expecting the same experience as the Casa Marina, but this wasn't even close.

Positives: The pool and outside setting was great.

Negatives: The room, was small and damp.

Reviewer: Not provided on Thu 08 Oct 2009 rated 6 out of 10.

The hotel was good for the price in the area.

Positives: It is clean and good location.

Negatives: The swimming pool was under repair.

Reviewer: Not provided on Tue 21 Apr 2009 rated 7 out of 10.

Over all it was very nice and<BR/>I enjoyed my stay there.

Positives: The staff was very helpful and friendly.

Negatives: They did not let me know I had to pay for parking until I was checking out.

Reviewer: Not provided on Sat 11 Apr 2009 rated 8 out of 10.

On arrival, the staff seemed to be looking for tips. On leaving, early in the morning, they were no where to be found.

Positives: The aquarium in the entry area was awesome &amp; the room was well furnished.

Negatives: The balcony was very small and it it was noisy.

Reviewer: Not provided on Tue 05 Aug 2008 rated 8 out of 10.

Overall, it was a nice hotel, all Doubletrees are. If you are only interested in the beach, its in a great location but way to far from Duval however, they do have a shuttle that will take you there. The bar is amazing and the pool is clean and family friendly. We were there with our 3 month old daughter and the staff had a great time playing with her and they couldn't do enough to ensure she was comfortable.

Positives: The proximity to the beach.

Negatives: To far from Duval but they did have a shuttle.

Reviewer: Not provided on Mon 28 Jul 2008 rated 9 out of 10.

Great staff. Great room. Great cookie!

Positives: Free Warm Cookies at check in!

Negatives: Cheap toilet paper.

Reviewer: Not provided on Thu 17 Jul 2008 rated 10 out of 10.

Clean rooms, friendly staff, good price.

Positives: Great people.

Negatives: Not more time.

Reviewer: Not provided on Mon 14 Jul 2008 rated 9 out of 10.

Other than the charge for Parking a very nice place to stay.

Positives: Clean and quiet setting.

Negatives: They charge $10.00 a day to park on their lot.

Reviewer: Not provided on Sat 16 Feb 2008 rated 3 out of 10.

Typical chain hotel-clean, comfortable and bland. Room was not made up until we asked at 5:00 PM. Very poor buffet breakfast. The pastry was stale and inedible. All in all, not worth the money.

Positives: Clean and predictable.

Negatives: Poor service and food (breakfast).

Reviewer: Not provided on Thu 06 Dec 2007 rated 7 out of 10.

Beautiful pool area, decent rooms, disgusting bathtub. Location is good in Key West. A bit of a shock at 9 a.m. when they cranked the Caribbean Music in the pool area. No sleeping in! The balcony over the pool was lovely, only 1 of two elevators worked for the three days. Kind of towers feel with a nice pool and lobby. The price seemed, but Key West is an exp place.

Positives: The pool and pool area was fantastic. The view from our room was good, and we appreciated that they had laundry facilities.

Negatives: The tub was disgusting, the TV stand was broken, and pool music began at 9 a.m. and was very loud and disruptive.

Reviewer: Not provided on Mon 19 Nov 2007 rated 9 out of 10.

Other than the sub par service at the restaurant this hotel was great. Great room, great grounds, great front desk & housekeeping, great concierge! Loved it, but better off traveling to town for wonderful food & better service!

Positives: I liked the free shuttle service, this was a great plus when staying in key west. The grounds & pool area were beautiful. Neat & clean. Great staff.

Negatives: Service in the restaurant was below par. Wait staff were slow. Problem with getting a correct bill each meal. Wait staff not American?

Reviewer: Not provided on Mon 08 Jan 2007 rated 1 out of 10.

Scary! Imagine having been there the week before and be dead (1) from carbon monoxide poisoning or in the hospital (6) from carbon monoxide poisoning. This is a maintenance error that is unacceptable!

Positives: Closed due to death of quest prior week from co poisoning.

Negatives: Closed by fire marshal.

Reviewer: Not provided on Fri 29 Dec 2006 rated 7 out of 10.

Hotel is better than average. Key west is crammed with hotels, bars, and restaurants; this was quiet. If you want to be in the middle of everything- you need to take a shuttle. We had a car and drove downtown. Hard to find parking. Very friendly, let us check in early and gave us warm cookies. No beachy smell-very clean.

Positives: Rooms were clean no moldy smell as is common in beach hotels.

Negatives: Iron didn't work. Restaurant food was only ok.

Reviewer: Not provided on Fri 29 Dec 2006 rated 9 out of 10.

This is the 2nd time we have stayed at this hotel and again we were not disappointed. The staff is always friendly and helpful. The shuttle service to the beach and downtown is awesome. The pool area is very nice. The rooms were clean and comfortable. We enjoyed having free internet. Overall a great experience and I would recommend this hotel to anyone that asks.

Positives: Nice pool area. Friendly staff. Shuttle service. Nice rooms.

Negatives: Parking charges.

Reviewer: Not provided on Tue 19 Dec 2006 rated 10 out of 10.

Enjoyed the live music by the pool.

Positives: The bed was excellent.

Negatives: Asked twice for the refrigerator to be empty never was but they opened it.

Reviewer: Not provided on Fri 15 Dec 2006 rated 8 out of 10.

The hotel was clean, staff friendly and helpful, the pool area was great and I loved the shuttle service , this is the first time I have been to key west and not rented a car, the shuttle service was very convenient and there was no worries about finding parking, getting tickets, etc.

Positives: Shuttle service to town beach and airport is great!

Negatives: Distance from old town key west and beach.

Reviewer: Not provided on Wed 01 Nov 2006 rated 6 out of 10.

Very great rooms. Shuttle bus downtown Key West. Additional charges are excessive. They gouge at special events.

Positives: Excellent rooms.

Negatives: They charge for parking. Overly expensive.

Reviewer: Not provided on Sun 01 Oct 2006 rated 9 out of 10.

The hotel was clean and very nice. The room had a lot of space and beds were comfortable. I liked the patio very much.

Positives: The pool and patio was very nice.

Negatives: The ten dollar parking fee was very upsetting It all most wrecked the whole stay.

Reviewer: Not provided on Thu 28 Sep 2006 rated 9 out of 10.

The hotel is about a mile from the airport so planes are frequently going in and out directly above. I didn't mind but someone might. Our room was very nice, however, as I previously stated, initially we were put into a terrible room as far away from a good view as possible and very dark. I complained and got a better room. The pool is nice, but some maintenance should be done. Food was good and prices were reasonable. Staff was very friendly and helpful.

Positives: Shuttle bus, courtesy van, food, swimming pool, room, view.

Negatives: We were put into a terrible room, but I complained and got a much better one.

Reviewer: Not provided on Mon 11 Sep 2006 rated 7 out of 10.

Hotel was very nice. I felt I paid too much for a hotel that was too far from downtown.

Positives: Very clean, nice pool.

Negatives: Too far from downtown area.