Sheraton

Reviewer: Not provided on Sun 20 Feb 2011 rated 8 out of 10.

Overall my wife and I enjoyed the hotel and the amenities it provided. Although the room was located at the far end of the hotel and the elevator closes to the hotel was broken, the room was spacious, clean, and comfortable. The hotel staff was hit or miss. At check in, the staff were friendly and informative. When we tried to sign up for the shuttle to duval street, the staff member then was rude and obviously in a hurry to get me out of his way. The facilities of the hotel were nice, and we enjoyed the pool as well as the close proximity to the beach across the street.

Positives: I liked the overall location across from the beach, as well as the amenities of the hotel, especially the pool.

Negatives: I had several encounters with rude staff and the restaurant breakfast was not worth the money spent.

Reviewer: Not provided on Thu 17 Feb 2011 rated 8 out of 10.

As somebody mentioned in January, some elevators were not working and were still not working in February. But overall, nice hotel and we were very comfortable. Concierge was very helpful in recommending activities and they have a 2 page list they put together with lots of things to do.

Positives: Spacious suite.

Negatives: Wireless Internet signal not strong enough.

Reviewer: Not provided on Fri 11 Feb 2011 rated 10 out of 10.

This hotel was really outstanding. Would definitely stay here again.

Positives: Outstanding decor and service; great pool; very pleased.

Negatives: Not in the middle of all activity; had to take taxis to get anywhere in Key West.

Reviewer: Not provided on Mon 17 Jan 2011 rated 9 out of 10.

I thought we had a good experience at the Sheraton Suites in Key West. The room was extremely nice and the bathroom, in particular. was big and roomy. Our room location was a bit noisy, however. Down below us outside was where all of the clean laundry carts gathered in the morning, and there was a roaring sound as they were pushed across the courtyard. We could also hear voices out there starting at about 7 a.m.

Positives: I loved the size and layout of the suite.

Negatives: Every time someone on our hall opened or closed their door, our door would rattle and it would sound like someone was trying to gain entry.

Reviewer: Not provided on Wed 22 Dec 2010 rated 9 out of 10.

Like this place. The stuff is friendly and the room is comfort and clean. Pool look romantic at night. But the jacuzzi is not hot enough. Generally, it is a very nice place to stay. I will come back and stay in this hotel again.

Positives: Comfort, clean, very nice place to stay and

Negatives: Jacuzzi is not hot enough, one may feel cold on a chilly day.

Reviewer: Not provided on Mon 09 Aug 2010 rated 9 out of 10.

This is one perfectly designed and huge. The rest of the room was tastefully designed, extremely comfortable bed, and a nice front room to relax in.

Positives: Wonderful room, great location and bathroom was world class.

Negatives: Not the greatest for families though beach across the street is nice.

Reviewer: Not provided on Sat 07 Aug 2010 rated 9 out of 10.

Staff was very friendly and the hotel and rooms were very nice. I would recommend.

Positives: Clean, good food, nice pool and good location across from nice beach.

Negatives: Fitness room had only hand weights for strength cardio training.

Reviewer: Not provided on Mon 05 Jul 2010 rated 10 out of 10.

Great location, beach right across street! Lack of great shuttle service was only negative! Bartender, as well as rest of staff is very friendly and knowledgeable.

Positives: Great location & excellent staff.

Negatives: Shuttle service - not enough room

Reviewer: Not provided on Sat 12 Sep 2009 rated 5 out of 10.

It's nice, but for a family trip or if you want to take a rest.

Positives: The Pool and Clean.

Negatives: Restaurant expensive and no choices.

Reviewer: Not provided on Wed 09 Sep 2009 rated 7 out of 10.

Beautiful Gardens to walk through. Lobby was beautiful, but had an odd smell. Workers were extremely nice and helpful.

Positives: The beds were extremely comfortable.

Negatives: Lobby had an odd smell. Fridge in room didn't work.

Reviewer: Not provided on Sun 21 Jun 2009 rated 1 out of 10.

Construction everywhere, constant banging. Couldn't get Internet in the room. Hotel staff said I should call their technicians. Three hours later on 2 different days still didn't have access to Internet. I then took my computer to the restaurant area which was basically outside in the heat and my computer finally worked. I found out from the bartender that almost the entire hotel had problems with accessing the Internet the week prior to our visit. The office never admitted that it was a problem. When the office connected me to the technicians for the website, the person couldn't speak English. It was the worst 3 days ever. Even the shuttle driver was rude. The room also had fleas. I had bites all over my feet.

Positives: Nothing.

Negatives: Everything.

Reviewer: Not provided on Sat 16 May 2009 rated 5 out of 10.

Room space was nice, but the view was a tree, so it was dark inside.

Positives: 100 meters from beach.

Negatives: Dirty carpets and older furniture.

Reviewer: Not provided on Fri 08 May 2009 rated 9 out of 10.

Lobby and common area needed Little sprucing up but the room we had was perfect, spacious and moore than we expected. We only wished it had a balcony.

Positives: Rooms where very pleasant, but without a balcony.

Negatives: Lobby, not enough vans to transport you to town.

Reviewer: Not provided on Thu 09 Apr 2009 rated 9 out of 10.

The hotel was pretty good. This was my first time in the Keys and I think I made the right choice. It was right across the street from the beautiful Smathers Beach & away from the congestion of Duval. Easy access to downtown as they had a shuttle. Great pool with waterfall and the rooms were huge. Granite counter tops, microwave & fridge - plasma TV in room - felt like home.

Positives: Away from the hustle & bustle.

Negatives: Smell of the elevators & hallways.

Reviewer: Not provided on Sat 21 Mar 2009 rated 8 out of 10.

Nice hotel located right across from Smathers Beach. Room was very clean with updated decor/furnishings. Terrace and swimming pool were located within the outer walls of hotel, giving them private feel. Hotel provides free shuttle to/from downtown Key West. Parking was available due to security only allowing authorized vehicles in parking lot.

Positives: Free shuttle to downtown Key West.

Negatives: Internet connection was extremely weak in the room near corner of hotel.

Reviewer: Not provided on Wed 28 Jan 2009 rated 4 out of 10.

Overall the hotel was very nice but we had a bad experience. At noon on one of the two days we had to enjoy the pool there were very rude, loud construction workers were doing routine sanding/maintenance at the pool for 2 hours. They closed to pool from noon to 2 PM (best part of the day). The staff did nothing for us but I later heard they camped breakfast and drinks for the other guy that complained. (I notified them first!). Also, very bad water temp. No hot shower. Barely Luke warm.

Positives: The shuttle service to downtown was great.

Negatives: Loud construction at the pool at mid-day. Staff didn't help.

Reviewer: Not provided on Sun 25 Jan 2009 rated 9 out of 10.

Situated across the street for romantic walks on a lovely soft sand beach. The grounds and gardens are pretty, quiet and restful. Airplane noise from the airport was surprisingly minimal and not an issue after dark. Hotel staff provided excellent dining and sightseeing tips and go out of their way to make you feel at home. Free shuttle to within easy walking distance to Mallory Square.

Positives: The hotel staff were excellent, the location was scenic and surprisingly quiet, the room was spacious. The lime water in the lobby delicious.

Negatives: Not close to Du val Street.

Reviewer: Not provided on Sat 08 Nov 2008 rated 7 out of 10.

Basically good staff but was difficult to communicate in English!
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Positives: Location.

Negatives: Appearance of entrance to the room. A mess.

Reviewer: Not provided on Sun 17 Aug 2008 rated 10 out of 10.

I missed a bag contented a new pair of shoes a charger of my laptop, I had been call to the hotel and I didn't have feed back.

Positives: Poor security.

Negatives: Security.

Reviewer: Not provided on Fri 01 Aug 2008 rated 9 out of 10.

This was a fairly large hotel with a great beach location. Parking was free and they offered a free shuttle into town. Nicely landscaped grounds and a large pool area. Large rooms with a nice view.

Positives: Close to beach, awesome landscaping.

Negatives: Distance to Downtown Key West.

Reviewer: Not provided on Mon 21 Jul 2008 rated 4 out of 10.

Dirty stained carpet. Ran out of toilet paper 3 times. Blinds broken. No bath tub, just a shower. Sofa old and in need of replacement. it rolls out into a bed and very uncomfortable. Over priced breakfast buffet that was only fair. A very disappointing experience.

Positives: Location, pool.

Negatives: Cleanliness of room.

Reviewer: Not provided on Fri 30 May 2008 rated 8 out of 10.

This is a great place to stay if you just want to lay down on a beach or by a pool for a few days. The room was big and clean. The bathroom was really impressive--perfect for a longer stay with lots of storage space. The pool looked beautiful at night, lit up and right by the bar. I imagine that during the regular vacation season it is packed. The hotel staff were generally helpful, but they didn't seem particularly interested or friendly. We considered staying an extra night because we had fallen in love with Key West, but decided to try another hotel. We stayed at the Ocean Key Resort and loved it. The hotel is beside a Salt Lake--the smell was sulphur. So if you don't plan on planting yourself on a beach and want to be closer to the action, try the other side of the island.

Positives: The pool and bar area.

Negatives: Proximity to restaurants and shopping.

Reviewer: Not provided on Fri 30 May 2008 rated 9 out of 10.

It was perfect, if you wanted to be close to the beach. The room was clean and well appointed and the staff was very friendly and helped with all our needs while we were there.

Positives: The best thing about this hotel was the friendly staff.

Negatives: I wish the shuttle ran a little later.

Reviewer: Not provided on Wed 21 May 2008 rated 10 out of 10.

It was great. I would stay there again and recommend it to others.

Positives: The staff was great and the room was wonderful.

Negatives: For a resort hotel, there wasn't much common area inside the hotel.

Reviewer: Not provided on Mon 12 May 2008 rated 9 out of 10.

Everyone was polite, especially, the lady in the gift shop.

Positives: Like receiving newspaper in a.m.

Negatives: Behind the door in bathroom needed to be cleaned, carpet was stained.

Reviewer: Not provided on Sat 10 May 2008 rated 8 out of 10.

Everyone was very helpful and interested in making your stay enjoyable. The pool side service was great. The Spa girls made rounds by the pool and offered specials for services.

Positives: The pool and spa, bar served you pool side.

Negatives: The furniture in the room looked warn and they charge for all phone calls.

Reviewer: Not provided on Thu 01 May 2008 rated 10 out of 10.

I was traveling with my mother and mother-in-law and we only stayed one day/night. The room was great accept for that the fridge was not working and telephone in the bedroom was not working. We were given limited supply of sugar and creamer for our coffee & tea. Also the only roll of toilet paper was just enough for the night, could not locate another roll. I will say that maintenance arrived shortly after we called and fixed the fridge but he was not able to fix the phone, said it needed replacing.

Positives: I like the location and the fact that the rooms were suites with a separate living room.

Negatives: The fridge was not working when we arrived.