Holiday Inn ( West )

Reviewer: Not provided on Sat 20 Nov 2010 rated 8 out of 10.

The location is regular but the average room price met expectation considering that. Clean room but with infiltration at the bathroom ceiling (people from room above seemed to be dropping water on the floor but the front desk called them right away when I complained). Check in was only possible after 4 PM and that was an annoyance provided I had a lot of bags in a rental car and didn't want to leave the car unattended in a street like that.

Positives: Nice, clean and confortable room.

Negatives: The staff at check in showed no patience at all, specially seeing I´m not an English Speaking native.

Reviewer: Not provided on Mon 10 May 2010 rated 8 out of 10.

Great hotel for the price. Just 3 miles from Duval street. I am very satisfied with my stay.

Positives: The staff was friendly, and the beds were super comfy!

Negatives: The exterior needs to be renovated. Although it does have a fresh coat of paint.

Reviewer: Not provided on Thu 08 Apr 2010 rated 10 out of 10.

Completely accommodating staff ... excellent restaurant .. location was great ... anything we requested we received.

Positives: Friendly staff - Restaurant great food.

Negatives: The carpet on the floor in our room turned our feet dark like dirty But the room didn't appear to be dirty.

Reviewer: Not provided on Thu 08 Apr 2010 rated 1 out of 10.

It is very difficult to find where the hotel lobby is. No clear signs were posted. With a small kid in the night we were making rounds and rounds to find. They did not pick up the phone for a long time. Finally when we reached the lobby the front desk person was very rude. Other people at the lobby also had the same problem locating the lobby. No bell man was available to help. We had to lift our suitcases at night to the second floor. The rooms were cleaned so badly the floor still had all the mess that we left. AC was not working. When called again no proper answer or help for the situation. It was a horrible experience.

Positives: Nothing at all.

Negatives: Unfriendly staff, untidy rooms and worst facilities.

Reviewer: Not provided on Fri 19 Feb 2010 rated 1 out of 10.

Antiquated and not customer friendly.

Positives: Nothing

Negatives: Everything-Specifically the evening attendant.

Reviewer: Not provided on Mon 25 Jan 2010 rated 8 out of 10.

Its a nice clean hotel has everything needed.

Positives: Its alright.

Negatives: Its too far from down town.

Reviewer: Not provided on Tue 12 Jan 2010 rated 7 out of 10.

The Holiday Inn is convenient to the eastern side of the island, the Navy base, and adjacent islands. It is not convenient to downtown. The scenery is lush, tropical, beautiful, but the view is obstructed by parking lots, sidewalks, and the busiest intersection on the island.

Positives: Close to water, marinas, nice pool.

Negatives: Far from downtown, lots of pavement, major intersection.

Reviewer: Not provided on Thu 07 Jan 2010 rated 9 out of 10.

Overall very good quality, acceptable price at Keywest.

Positives: Two large beds, helpful staff, can see the sea.

Negatives: A

Reviewer: Not provided on Mon 01 Jun 2009 rated 3 out of 10.

Hotel 's furniture was broken, room door was sagging and difficult to shut, traffic noise too loud in the room, A/C was noisy, no feather pillows available, housekeeping staff was noisy and carried on outside of room, free coffee in the loby was regular only (no decaf), making a left turn out of the parking lot was hazardous because it was on a bend.

Positives: Concierge was helpful.

Negatives: Location.

Reviewer: Not provided on Mon 25 May 2009 rated 5 out of 10.

This is an old hotel without charm. According to residents, they have been talking about tearing it down for a few years. It is not close enough in to get the feel of Key West town, but not far enough out to get the island feel. It is adequate to sleep in after seeing the sights, if you have ear plugs. Our room was located above the busy street, perhaps other rooms farther back in the complex were quieter.

Positives: The restaurant staff & concierge were very friendly.

Negatives: The hotel is on a busy main street so is noisy.

Reviewer: Not provided on Wed 15 Apr 2009 rated 5 out of 10.

Convenient location for bus users, bus stop at walking distance. However rooms uses a lot of old stuff needs renovation!

Positives: Bus stop is near by.

Negatives: Old stuff in rooms needs renovation.

Reviewer: Not provided on Tue 14 Apr 2009 rated 5 out of 10.

For price not a bad place to stay but would have spent more to be closer to action.

Positives: Overall ok.

Negatives: Location is less than desirable given distance to attractions in key west.

Reviewer: Not provided on Fri 10 Apr 2009 rated 8 out of 10.

Nice, would stay there again if in area, but wait staff in restaurant, need to pay attention to details. Hotel staff should follow through on requests.

Positives: Location, price, and convenience in and out of city.

Negatives: Even t hough I asked several staff, including front desk, could not get pool towels or towels to room promptly.

Reviewer: Not provided on Thu 02 Apr 2009 rated 5 out of 10.

Info on hotel states all room pool view and this is not the case. Hotel has a tower and the rooms in this facility are quite old and deteriorated. Info also states all rooms have fridge and microwave, not so. Staff brought in and old rust dirty fridge and an old microwave. Next day moved to an upgrade room which did have adequate fridge and microwave in the pool level of the main hotel building.

Positives: Pool and spa facilities.

Negatives: Rooms.

Reviewer: Not provided on Tue 03 Mar 2009 rated 1 out of 10.

BUGS! There were bugs creeping out of everywhere - gnats, baby cockroaches, etc., were everywhere. The door isn't well done as there was a gap underneath which showed shadows outside if someone were standing, free access for bugs to come in, etc.

Positives: The pool was not as bad.

Negatives: Traffic noise, walls are not very well insulated to provide privacy from outside chatter.

Reviewer: Not provided on Sat 03 Jan 2009 rated 7 out of 10.

It was good staff was friendly and help full need to put in refrigators in room for lond stays when asked for a rooler away bed it took untill the 3 night to get one.

Positives: We liked the pool.

Negatives: It did not have view of the ocean, not close to dual street or the beach.

Reviewer: Not provided on Wed 20 Aug 2008 rated 9 out of 10.

Hotel was comfortable and returned a good value for the money considering the key west area. Above average quality and a newer facility.

Positives: Good value for the area.

Negatives: All was fine and met my expectations.

Reviewer: Not provided on Mon 28 Jul 2008 rated 8 out of 10.

Was clean and spacious.

Positives: The locations was great.

Negatives: Walking upstairs to get to the room.

Reviewer: Not provided on Wed 23 Jul 2008 rated 3 out of 10.

I had a luxury hotel for only a few dollars more for our last night on the Island. I am not happy with this hotel nor am I happy with the price. They put us high and as far away from the elevator as they could.

Positives: I have absolutely nothing good to say.

Negatives: Not what I expected for the money in there off season, my wife did not feel safe.

Reviewer: Not provided on Sat 12 Jul 2008 rated 4 out of 10.

Good price for Key West. Too far to walk to downtown, parking in Key West is outlandish. Would have been nice if hotel had a joint shuttle service with other nearby hotels to downtown areas, say at least twice a day. I believe one of the hotel maids stole some medication out of my overnight kit bag. Nothing too major. Overall, decent price, ok hotel. Not sure if hotel deserves two and a half stars.

Positives: Nice pool. Cooked good chicken sandwiches out by pool on weekend; good price for Key West.

Negatives: Worn carpeting near bath. Saw a roach one night. Way too far from main area of Key West.

Reviewer: Not provided on Wed 09 Jul 2008 rated 7 out of 10.

Clean comfortable room. Hotel was at far end of Key West.

Positives: Clean comfortable room.

Negatives: Far from the action.

Reviewer: Not provided on Wed 09 Jul 2008 rated 5 out of 10.

Could have spent more on a 4 star rated hotel & enjoyed it much more, on a hot summer night would you not like to take a 10:00 pm swim. The pool was closed & guard was rude. Please I'm 56 year old not a kid looking for trouble. The staff in the restaurant was rude also.

Positives: In room coffee maker.

Negatives: Location for the price.

Reviewer: Not provided on Mon 16 Jun 2008 rated 7 out of 10.

For the price, the room was adequate. Enjoyed the pool area. Had problems with key card each day. Did not receive a wake up call for a planned day trip and almost missed the boat. Expected some perk as an offer of apology for inconveniences. However, received nothing and the general manager did not seem too concerned.

Positives: The pool area was lovely.

Negatives: Had problems with key card and did not like staff response.

Reviewer: Not provided on Mon 09 Jun 2008 rated 8 out of 10.

Room was clean and well-appointed. It is a motel-style building, with rooms opening directly to the outside. For Key West, I got a good value. With tip, the round-trip cab ride was $40--quite a bit for one person. Next time I visit Key West, I will spend the extra money to stay downtown, so I can walk everywhere.

Positives: Easy to find, right at the entrance to Key West, good value.

Negatives: $16 cab ride from Mallory Square & Downtown.

Reviewer: Not provided on Wed 04 Jun 2008 rated 10 out of 10.

Excellent old world charm in a b & b with beauty, romantic flair and friendliness that is difficult to find today.

Positives: Friendly ambience.

Negatives: Nothing.