Hilton Garden Inn

Reviewer: Not provided on Sat 09 Jul 2011 rated 9 out of 10.

In a good area in Jacksonville. Pool is small, hot tub is as well, but they were both clean and well taken care of. The hotel was very clean. Beds were comfortable. Breakfast is costly tho, not worth the cost.

Positives: Clean, and safe location.

Negatives: No free breakfast, costly breakfast.

Reviewer: Not provided on Thu 03 Jul 2008 rated 9 out of 10.

The location was very good to the areas we wanted to see in JAX. Staff is very friendly. The exercise room is out of date, both treadmill and bike need upgrade badly. In my second day one of the treadmills was out of function. Rooms were clean. Liked the idea that they have guests laundry room. After a week of traveling, it was nice to do portion of the laundry there.

Positives: Very good location.

Negatives: Exercise room needs an upgrade badly.

Reviewer: Not provided on Thu 21 Feb 2008 rated 10 out of 10.

A friendly, convenient, gracious choice for a relaxing weekend.

Positives: Location, room, friendly staff, exercise room policies.

Negatives: Nothing.

Reviewer: Not provided on Thu 31 May 2007 rated 7 out of 10.

I know I was there during a holiday weekend. Just seemed that the hotel was missing its management / supervision. Lack of order, does that make sense?

Positives: Housekeeping a++ most staff friendly.

Negatives: Breakfast & sundries very expensive no room service at this Hilton garden inn either.

Reviewer: Not provided on Fri 20 Apr 2007 rated 3 out of 10.

When we arrived we were assigned to a handicap room, which does not work with a family with small children. I asked the front desk and they said we are sorry but there is nothing we can do. So I asked for the mgr. I explained that we needed a room with a tub and he said his other customers that booked directly will be arriving soon and will be put into these rooms. Later we requested that somebody come and clean the shower head and they did not, so we were forced to go by cleaners and do it our self.

Positives: Location.

Negatives: The room was awful and the mgr. Did not even attempt to make us happy.

Reviewer: Not provided on Thu 05 Apr 2007 rated 5 out of 10.

The hotel advertises their 'pantry', stating that many products can be purchased there for a nominal price. In actuality, prices are quite high, not nominal. $9.95 breakfast is cooked and served in the lobby. Selection is poor and food quality not much better. My bed was not adjustable as advertised and was extremely uncomfortable. My toilet ran constantly and the broken smoke alarm was not replaced, just removed. I would not care to stay in this hotel again.

Positives: Staff was friendly.

Negatives: Toilet was broken and ran constantly. Smoke alarm malfunctioned and staff removed it without replacement.

Reviewer: Not provided on Tue 27 Mar 2007 rated 8 out of 10.

Staff is exceptionally friendly and helpful. The accommodations were in excellent condition.

Positives: It was clean and things were in like new condition.

Negatives: Lighting was not very good around coffee pot/microwave.

Reviewer: Not provided on Wed 21 Mar 2007 rated 9 out of 10.

Enjoyed our stay. Pleasant staff. Would stay again!

Positives: Cleanliness, prompt service, and overall value.

Negatives: Can't think of anything.

Reviewer: Not provided on Wed 03 Jan 2007 rated 10 out of 10.

This was the first hotel I have had the pleasure of using that did not overwhelm me with more 'helpful' accommodations than necessary. It was easy to get into and easy to get out of. The atmosphere was pleasant and the scenery was nice. Also, all outside activities and desires, such as restaurants and entertainment was basically in extremely close proximity. I thoroughly enjoyed the environment and will use that hotel again whenever I visit Jacksonville. And I will visit Jacksonville again!

Positives: Parking convenience was excellent - personnel was extremely accommodating to us as adults and very tolerant of or youngsters - overall excellent!

Negatives: I cannot think of one single thing!

Reviewer: Not provided on Tue 02 Jan 2007 rated 7 out of 10.

Small but clean hotel.

Positives: Good bed, refrigerator.

Negatives: Not double bed, different stairs.

Reviewer: Not provided on Thu 28 Dec 2006 rated 1 out of 10.

Hotel is located close to highway. Unfriendly staff, rooms were not as good as promised during check-in.

Positives: Location was good.. Many restaurants in vicinity. Close to highway.

Negatives: Unfriendly staff, rooms were not as good as promised during check-in.

Reviewer: Not provided on Tue 26 Dec 2006 rated 9 out of 10.

This is a great hotel. I will definitely stay there again.

Positives: Great hotel for the price. Very clean.

Negatives: No restaurant.

Reviewer: Not provided on Wed 27 Sep 2006 rated 8 out of 10.

Great for business travelers, good location for business, next to theatres and restaurants. However, breakfast was not included. Nice hot tub and pool area.

Positives: Great business hotel.

Negatives: Breakfast was not included.

Reviewer: Not provided on Wed 27 Sep 2006 rated 10 out of 10.

The service was friendly, check-in / check-out was simple, the room was cleaned very well, and had all the things you want and need in the room. Having a refrigerator and microwave was nice as well.

Positives: The people working the front desk were very helpful and for dollars a night it is unbeatable.

Negatives: The breakfast was overpriced.

Reviewer: Not provided on Tue 19 Sep 2006 rated 7 out of 10.

N/A

Positives: Big room, comfortable bed, fridge and microwave.

Negatives: Dirty sheet, clock-radio not functional.

Reviewer: Not provided on Thu 31 Aug 2006 rated 10 out of 10.

N/A

Positives: Nice, comfortable room, good location. Nice amenities.

Negatives: Staff was not very informative at check in.

Reviewer: Not provided on Thu 10 Aug 2006 rated 10 out of 10.

Well appointed and extremely comfortable, courteous and attentive staff. Do not miss the opportunity to visit seven bridges across the street. Steak that melts in your mouth and they brew their own beer, you also get a discount with room as well as charge it to your room.

Positives: I felt safe and welcomed courteous staff well appointed.

Negatives: nothing

Reviewer: Not provided on Wed 19 Jul 2006 rated 9 out of 10.

Clean rooms, comfortable beds, convenient microwave and refrigerator in room. Great location near theaters, restaurants, interstate.

Positives: Clean rooms, microwave and refrigerator in room. Beds were comfortable.

Negatives: Jacuzzi was not working properly and pool was small. No continental breakfast.

Reviewer: Not provided on Sat 08 Jul 2006 rated 9 out of 10.

This facility is in a great location, central to a lot of Jacksonville and the Beaches. The rooms were nice, very clean and well prepared. The staff was wonderful and knowledgeable of the surrounding area. I only had minor glitches. The mattress was too soft and the pillows were miserable. I also couldn't control the air conditioner. Overall though, this is a wonderful place to stay.

Positives: Great location, VERY friendly, helpful staff.

Negatives: The mattress could have been better, the pillows were AWFUL.

Reviewer: Not provided on Tue 04 Jul 2006 rated 9 out of 10.

Comfortable, clean, convenient to restaurants and shopping, nightlife.

Positives: Price and location.

Negatives: We received the handicapped room, however arrived late on holiday weekend.