DoubleTree by Hilton

Reviewer: Not provided on Sat 29 Jan 2011 rated 7 out of 10.

Room was clean, staff was nice. Unfortunately got a room smelling of smoke at first and noisy AC for the second. A bit disappointing for Doubletree chain which I visited several times before.

Positives: The location - close to the highway.

Negatives: Noisy air conditioning and parking was mostly far away.

Reviewer: Not provided on Tue 12 Oct 2010 rated 9 out of 10.

Nice and friendly staff. They arranged for their shuttle to pick us up at car rental after we dropped off our rental car. Most shuttles will only go to the airports. We arranged for 2 different wake up calls because we had to get up at 3:00 AM. The first call was 15 minutes late and the second one never did happen.

Positives: Close to Airport

Negatives: Hotel shuttle parks in entrance- blocks new guest cars.

Reviewer: Not provided on Fri 08 Oct 2010 rated 6 out of 10.

Staff is not helpful, rooms and lobby are dated.

Positives: Nothing.

Negatives: Everything.

Reviewer: Not provided on Mon 04 Oct 2010 rated 1 out of 10.

I stayed here for two nights with my girlfriend to relax a little bit and check out the Big E twenty minutes away. However, all I received was a broken passenger window, stolen GPS and car stereo, and a bad attitude from the general manager. After talking to the Windsor Locks Police Department, who said that thefts happen in their parking lot constantly and that they should really care about their customers more and put in some security cameras. I went to speak with the General Manager. I will never stay in a Doubletree hotel again, and would not recommend this hotel to anyone, well unless you want valuables stolen and to be infuriated by a terrible customer service experience.

Positives: It was a place to stay.

Negatives: Unfriendly and unsafe.

Reviewer: Not provided on Mon 04 Oct 2010 rated 1 out of 10.

I stayed here for two nights with my girlfriend to relax a little bit and check out the Big E twenty minutes away. However, all I received was a broken passenger window, stolen GPS and car stereo, and a bad attitude from the general manager. After talking to the Windsor Locks Police Department, who said that thefts happen in their parking lot constantly and that they should really care about their customers more and put in some security cameras. I went to speak with the General Manager. I will never stay in a Doubletree hotel again, and would not recommend this hotel to anyone, well unless you want valuables stolen and to be infuriated by a terrible customer service experience.

Positives: It had a bed.

Negatives: Unfriendly and unsafe.

Reviewer: Not provided on Tue 21 Sep 2010 rated 1 out of 10.

The beds were not comfortable, and the rooms are very outdated.

Positives: Location.

Negatives: Very old.

Reviewer: Not provided on Fri 16 Jul 2010 rated 8 out of 10.

Adequate, but not out of the ordinary.

Positives: Close to airport.

Negatives: For a Hilton property, it was pretty boring.

Reviewer: Not provided on Tue 15 Jun 2010 rated 7 out of 10.

The hotel looks very nice on the outside and the staff was very nice. The rooms however are rather outdated and the bathroom is very small. The sports bar downstairs is a great place to meet people.

Positives: Really nice sports bar in the lobby.

Negatives: Rooms are outdated.

Reviewer: Not provided on Wed 10 Feb 2010 rated 8 out of 10.

The hotel was in a very convenient location. Our room was not made up until 9 PM on the second day - the desk clerk seemed unconcerned but the housekeeping mgr gave us a free breakfast to make up for it. The heater was very noisy and didn't work very well. Carpets, chairs and furniture were just "OK".

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Positives: Location.

Negatives: Worn carpeting, loud heating unit, out of control kids in hallways.

Reviewer: Not provided on Mon 08 Feb 2010 rated 10 out of 10.

Hotel was clean and the location, for me, was excellent. I could easily access the highway. I did not have any noise problem being near the airport like I was worried about.

Positives: Friendly staff, free cookies and free breakfast.

Negatives: I couldn't get someone to give me a check at breakfast so I walked out without paying.

Reviewer: Not provided on Sun 06 Dec 2009 rated 10 out of 10.

This hotel has the best restaurant of any hotel<BR/>I have been to inn a long while. The hotel staff was very friendly and helpful.

Positives: The hotel staff was very friendly.

Negatives: TV

Reviewer: Not provided on Tue 27 Oct 2009 rated 9 out of 10.

Convenient to area businesses, roadways &amp; airport.

Positives: Friendly staff and good restaurant.

Negatives: Parking behind hotel.

Reviewer: Not provided on Sun 18 Oct 2009 rated 4 out of 10.

My experience at this hotel was pretty poor. I was with two colleagues who were also disappointed. We all travel weekly for work. The room's HVAC was noisy, the toilet in one of my colleague's room was broken. Two of us were placed in handicapped rooms which had old and worn shower heads that were really difficult to keep from moving. The room in general seemed a little dirty.

Positives: The lobby remodel and bar area looked really nice and contemporary.

Negatives: The rooms have not been upgraded like the public areas.

Reviewer: Not provided on Mon 06 Apr 2009 rated 10 out of 10.

I'll stay there again.

Positives: Excellent staff, nice room, and great value.

Negatives: Surrounding area was a bit beat.

Reviewer: Not provided on Mon 08 Dec 2008 rated 7 out of 10.

Close to airport, good transportation shuttle to airport. Friendly staff.

Positives: Close to the airport.

Negatives: Noisy HVAC system.

Reviewer: Not provided on Sat 31 May 2008 rated 8 out of 10.

Very good. Nice staff and very clean. Just did not like the air conditioner as it was very loud.

Positives: Beds were nice.

Negatives: Air conditioner was too loud.

Reviewer: Not provided on Thu 22 May 2008 rated 9 out of 10.

Great room - very modern and upscale. Bed is very comfy. Quiet.

Positives: The ease of getting to Hartford airport and coffee in the am.

Negatives: No hot tub.

Reviewer: Not provided on Wed 28 Nov 2007 rated 6 out of 10.

The stay was great and the staff was very attentive The Credit card machine seemed not to work to the knowledge of the staff. So after trying repeatedly with some "magic" all worked fine. This did sour my initial interest about what they called a recurring problem but the rest if the stay was good.

Positives: Clean and neat.

Negatives: Fix your credit card machine as it is a hassle.

Reviewer: Not provided on Wed 16 May 2007 rated 10 out of 10.

The hotel was very clean and up to-date. The staff was helpful and the room was comfortable and did not have economy style furnishings.

Positives: The decor was very up to date and comfortable.

Negatives: A little farther removed from the location I would have liked.

Reviewer: Not provided on Tue 01 May 2007 rated 10 out of 10.

This hotel was lovely. Our room was spacious.

Positives: Very quiet and clean.

Negatives: Nothing.

Reviewer: Not provided on Wed 28 Mar 2007 rated 10 out of 10.

Overall excellent experience. Very friendly staff, which always makes difference.

Positives: The staff was very kind & friendly!

Negatives: I don't have any complaints.

Reviewer: Not provided on Sun 25 Mar 2007 rated 8 out of 10.

The hotel was clean and comfortable. Many restaurants around and close to the airport. Perfect for a night before an early flight.

Positives: The hotel was clean and comfortable.

Negatives: The front desk was understaffed and overworked. The greeting was rushed.

Reviewer: Not provided on Fri 02 Mar 2007 rated 8 out of 10.

Overall it was a pleasant stay. The hotel was warm and welcoming.

Positives: Warm and welcoming.

Negatives: The only problem that I had been the hotel was recently redecorated and there was a problem with the heating system in my room.

Reviewer: Not provided on Thu 22 Feb 2007 rated 8 out of 10.

It was nice and close to the airport I do it again if need be.

Positives: It was nice.

Negatives: Had dinner.

Reviewer: Not provided on Wed 21 Feb 2007 rated 10 out of 10.

Room was fine, bar area was good and location next to airport was excellent.

Positives: Great location.

Negatives: Everything was fine.

Reviewer: Not provided on Wed 31 Jan 2007 rated 10 out of 10.

I would gladly stay at this hotel again. The pleasant manner of the staff, the cleanliness of the rooms all added to making my stay a great one. They are very helpful and I would gladly recommend to my colleagues and associates for either business or pleasure.

Positives: The style of the hotel was much more than expected.

Negatives: There was nothing. Everything was excellent.

Reviewer: Not provided on Thu 21 Dec 2006 rated 9 out of 10.

Close to airport, convenient, friendly staff on arrival, cozy room, great TV options, nice pool.

Positives: The lobby area, pool.

Negatives: Weird odor in the elevators.

Reviewer: Not provided on Wed 06 Dec 2006 rated 9 out of 10.

Very clean and friendly hotel. Easily located near the highway, as well as the airport. I stay in a number of hotel's during the fall/winter months and often have a difficult time sleeping in the hotel beds, I found the doubletree beds to be the most comfortable, and had a great night's sleep.

Positives: The staff was very friendly, hotel was clean and modern.

Negatives: The hotel restaurant seemed expensive for the items offered.

Reviewer: Not provided on Thu 23 Nov 2006 rated 10 out of 10.

Hotel is conveniently located. Rooms are comfortable, well appointed, and clean. I would be happy to stay there again.

Positives: Desk clerk was extremely responsive.

Negatives: No complaints at all.