Hilton Garden Inn

Reviewer: Not provided on Fri 29 Jul 2011 rated 9 out of 10.

Consistent with the brand reputation.

Positives: Desk clerk at check in was outstanding.

Negatives: Restaurant closed a little earlier than scheduled. Unable to get dinner.

Reviewer: Not provided on Sun 25 Jul 2010 rated 8 out of 10.

While the room was less than desired, the price negotiated and the staff's helpfulness somewhat offset this.

Positives: Staff is courteous and helpful.

Negatives: My room showed signs of repair (ceiling) and wear.

Reviewer: Not provided on Mon 12 Jul 2010 rated 9 out of 10.

The hotel is very nice and the hotel staff are pleasant. It is located right off the highway and its location is close to Hartford, Windsor Locks, Bloomfield, East and West Hartford, the airport and Mass. Also, it is close to many restaurants and shopping malls.

Positives: I liked the location. Near restaurants & family.

Negatives: I didn't like the smallness of the pool.

Reviewer: Not provided on Tue 15 Jun 2010 rated 9 out of 10.

A very nice hotel. Spacious rooms, very comfortable with everything you could need including a mini-fridge and a microwave. The balcony is a nice touch as well.

Positives: Everything that I got for the price.

Negatives: Bathroom was a little small.

Reviewer: Not provided on Wed 19 May 2010 rated 10 out of 10.

It was a pleasure staying at this hotel.

Positives: Spacious and comfortable beds and away from the highway noise.

Negatives: Would have liked a continental breakfast. Bagels were very dry.

Reviewer: Not provided on Tue 27 Oct 2009 rated 8 out of 10.

We first stayed at this hotel in February 2009 and had a great experience. So, when we were looking to get away for the weekend this month (Oct. 09), we decided to return. We found a great rate, and we remembered how nice and new the room was. This time around, we were slightly disappointed because we were looking forward to relaxing and watching movies, like we always do when we get a hotel for the weekend. When we turned on the TV after checking into our room, however, we found that there was no Pay-Per-View. So, we called the front desk and were told that they no longer had this service available. We still had a nice time and the room was very nice and clean, with a comfortable bed. However, I wish I had known that in 8 months' time, a hotel would decide to get rid of pay-per-view (which I consider to be a standard amenity for hotels). Also, I'm giving a low rating for Service because we were completely out of toilet paper and tissues a few hours before it was time to check out, and we only stayed there for one night! There was just a half a roll when we got there, with no extras (and we didn't realize this until we ran out). When I asked the front desk, they said someone would be coming up, but no one ever came. I ended up grabbing a box of tissues from one of the housekeeping carts in the hallway (there was no toilet paper on the cart). I was kind of annoyed that there was no survey to review our stay because I definitely would have noted this housekeeping slip-up.

Positives: Comfortable bed, clean room.

Negatives: No pay-per-view, ran out of toilet paper.

Reviewer: Not provided on Mon 22 Jun 2009 rated 8 out of 10.

Outside of some skittishness about the ceiling in my room which needed some repair, the room layout is one of the nicest I've been in and the staff at this hotel is great!

Positives: Layout of room interior including fridge and microwave.

Negatives: Ceiling in room needed some repair.

Reviewer: Not provided on Sun 26 Oct 2008 rated 9 out of 10.

The Hilton Brand is a reliable one, but I was please to find the accommodations and newly renovated. The staff was professional and friendly and anticipated guests needs. In addition to a room with internet access where we could check-in for our flight, they provided restaurant recommendations. Although initially disappointed it was a drive from the airport, they provide a shuttle. It turned out to be quite convenient to most major roads. We used it as a central location between Hartford & Framingham, and it worked very well for us. We'd return.
<BR/>

Positives: Clean, updated renovation, and anticipated traveler&rsquo;s needs.

Negatives: I thought it was closer to airport.

Reviewer: Not provided on Tue 15 Jul 2008 rated 7 out of 10.

Fire Alarm went off and it was an hour and a half before we could check in. It ended up being a false alarm. The staff was not well trained in how to handle anything like this. Nobody knew where the elevator key was, so we ended up walking up four flights of stairs with luggage after midnight.

Positives: Clean and large rooms.

Negatives: Incompetent staff.

Reviewer: Not provided on Wed 02 Jul 2008 rated 10 out of 10.

Great place to stay! Very close to airport. Very clean and staff was friendly even at 1am when we checked in.

Positives: The bed was amazing!

Negatives: Nothing

Reviewer: Not provided on Thu 03 Apr 2008 rated 7 out of 10.

The cookies at check-in were welcoming, and the staff was particularly helpful. The rooms were spacious and I love that there was a fridge and microwave in the room.

Positives: Front desk staff was very helpful.

Negatives: The bar closed too early (8pm), few amenities nearby.

Reviewer: Not provided on Wed 30 Jan 2008 rated 10 out of 10.

We got in late, the man at the front desk was very accomodating, and we left early in the morning. Just needed a bed to sleep in.

Positives: Comfortable bed.

Negatives: A little further away from the airport than I thought.

Reviewer: Not provided on Wed 30 Jan 2008 rated 8 out of 10.

Great hotel but too many people milling around elevators/parking lot that were attending functions at the hotel but not staying there.

Positives: Nice beds, good location.

Negatives: Too many convention attendees in lobby area.

Reviewer: Not provided on Fri 04 Jan 2008 rated 9 out of 10.

Great.

Positives: Room decor, linens and pillows!

Negatives: Signs to the hotel somewhat confusing.

Reviewer: Not provided on Sat 29 Dec 2007 rated 9 out of 10.

This hotel was an excellent value. This is the second time we have stayed there. Each was a positive experience.

Positives: The location of the hotel was very convenient.

Negatives: While generally clean, the drinking glasses were not.

Reviewer: Not provided on Thu 06 Dec 2007 rated 10 out of 10.

Easy to find off highway, friendly hotel staff, 24 hour pantry open, loved having a microwave and refrigerator in room. Enjoyed the pool, Jacuzzi area and had a nice dinner.

Positives: The pool and Jacuzzi area, although small was very nice.

Negatives: Room temp was a little difficult to regulate.

Reviewer: Not provided on Thu 08 Nov 2007 rated 4 out of 10.

Middling, newer property. Public spaces better than most hotels rate 2.0-2.5. Room/ bed were adequate. Furnishings were down market hotel contemporary style.

Positives: Front office staffs were very nice.

Negatives: Noisy heat pump in room kept me up most of the night.

Reviewer: Not provided on Tue 30 Oct 2007 rated 10 out of 10.

This was a 2.5 star which we thought should have been a 3 star. The bed is super! We are business travelers, husband and wife. Thank you.

Positives: This was better than a 2.5 star hotel.

Negatives: Nothing.

Reviewer: Not provided on Tue 09 Oct 2007 rated 10 out of 10.

It was definitely above average. Very nice rooms. Even the hot water was instant, instead of having to wait the usual amount of time. The lobby made you feel that one was at a resort.

Positives: It made me feel special.

Negatives: Nothing.

Reviewer: Not provided on Tue 02 Oct 2007 rated 10 out of 10.

The staff was extremely helpful and friendly; I would say above average. The rooms were very clean and above average in size.

Positives: Easy off/on the freeway and very close to the airport.

Negatives: Little difficult to find without asking (this was minor).

Reviewer: Not provided on Fri 14 Sep 2007 rated 10 out of 10.

The Hilton Garden Inn is a beautiful hotel. The staff provides excellent service in all areas. I would recommend the hotel to all of my friends and family, and would visit again whenever I visit the Windsor, CT area.

Positives: The hotel staff was excellent.

Negatives: I wish I had a better view, when looking out the window I saw converters and dead birds on the 1st floor roof.