Omni New Haven Hotel

Reviewer: Not provided on Fri 09 Sep 2011 rated 9 out of 10.

This hotel is nice, I am usually wary of hotels but this was fine. clean, had a nice gym and close to everything

Positives: Great Gym - Clean and with lots of equipment.

Negatives: The hotel is outdated.

Reviewer: Not provided on Sun 21 Aug 2011 rated 6 out of 10.

Great service, helpful, cooperative personnel. Granted a late checkout with no hassle. Location is central. Rooms are small but clean.

Positives: Service is excellent.

Negatives: No swimming pool.

Reviewer: Not provided on Thu 17 Mar 2011 rated 6 out of 10.

The hotel is for those who don't mind about the price/expenses.

Positives: Good location.

Negatives: $10.00 charge for 24 hour Internet connection. Refrigerator is fulled with food for sale, not for traveler to use.

Reviewer: Not provided on Sat 12 Feb 2011 rated 9 out of 10.

The support staff is very valuable to your establishment. They are true exemplars of total quality service and makes the customer feel appreciated. Thank you.

Positives: Staff exemplified quality service and engendered high customer satisfaction. Thank you all.

Negatives: Housekeeping needs to be early without being requested.

Reviewer: Not provided on Mon 13 Sep 2010 rated 9 out of 10.

I asked for a refrigerator and one was delivered. We asked for a late checkout and there was no problem with this. Service is excellent. There are bathrobes in the rooms which I think is a great perk. They do charge for bottled water in the room and have a mini bar which I didn't use. Restaurant and bar are pricey, but a lovely view of the city.

Positives: Service oriented.

Negatives: No swimming pool.

Reviewer: Not provided on Sat 14 Aug 2010 rated 8 out of 10.

Hotel served it's purpose and staff was nice and helpful, but rooms are a little out-dated.

Positives: Location.

Negatives: Rooms were old-fashioned.

Reviewer: Not provided on Tue 06 Jul 2010 rated 10 out of 10.

Great location. Wonderful service.

Positives: Very comfortable.

Negatives: Outside street noise.

Reviewer: Not provided on Tue 23 Feb 2010 rated 8 out of 10.

Good location, nice staff and rooms were medium on cleanliness.

Positives: Location.

Negatives: Very dry in hotel.

Reviewer: Not provided on Tue 08 Dec 2009 rated 8 out of 10.

I would really recommend this hotel. For someone visiting Yale for the first time it was very conveniently located. I was able to walk all over the place. The staff were polite and the hotel was an overall good experience.

Positives: Good location, polite staff and efficient service.

Negatives: Full of unruly high school students making a ton of noise in the lobby area.

Reviewer: Not provided on Wed 09 Sep 2009 rated 9 out of 10.

I enjoyed our stay here, but because of paid parking, I am not sure this would be my first choice for next time. Overall, very clean and attentive staff.

Positives: The hotel staff was amazing, great price for what we received. I was happy.

Negatives: We had to pay $19 for parking per day to park in the hotel parking!

Reviewer: Not provided on Thu 30 Jul 2009 rated 8 out of 10.

Great location and<BR/>great value.

Positives: Perfect location.

Negatives: Things looked worn - like it needed a revamp.

Reviewer: Not provided on Tue 05 May 2009 rated 8 out of 10.

Friendly staff. Small but pleasant rooms.

Positives: Comfy bed.

Negatives: 20 dollar charge for self-parking.

Reviewer: Not provided on Thu 23 Apr 2009 rated 2 out of 10.

The rooms were beyond small, and I found the staff to be unaccommodating. The hotel did not have hot water for an entire morning and did nothing to accommodate myself or the people I was with. We were there for my sister's wedding and the entire bridal party had to take uncomfortably cold showers, including the bride. They ran out of the food they offer on their late night menu. The service staff for our private breakfast had poor attitudes and were unwilling to meet our requests-my table asked for soda. I couldn't believe this is a 4 star hotel. I've had better experiences at some motels.

Positives: It was clean. One person at the front desk was friendly and helpful.

Negatives: Ridiculously small rooms for the price.

Reviewer: Not provided on Fri 20 Mar 2009 rated 9 out of 10.

Everything was fine. The first room we were given had a smoky odor, but they quickly and cheerfully changed our room. The gym was good, bath/shower was pleasant, and bed was very comfortable. Only problem was that we signed up for Wifi and it wasn't working well -so slow it was useless. They were very apologetic.

Positives: Clean, friendly staff, good gym, comfortable beds.

Negatives: WiFi was not working.

Reviewer: Not provided on Sun 15 Mar 2009 rated 9 out of 10.

Great hotel. Great location easy to get in and out of.

Positives: The close proximity to the city nightlife.

Negatives: The self parking fee was a little much at $18.

Reviewer: Not provided on Mon 09 Feb 2009 rated 9 out of 10.

The king bed room was like an oasis. Clean room, modernly decorated, will always stay there when visiting new haven.

Positives: The bed was amazing, the view was beautiful.

Negatives: Elevator broken at 8 am- no signs, waited 15 mins before stairs.

Reviewer: Not provided on Fri 31 Oct 2008 rated 10 out of 10.

I loved the atmosphere, luxury sheets, tons of pillows. Walking distance to Yale, which we were there to see, as well as restaurants, bars, and a nice park/green.

Positives: Right in the heart of New Haven.

Negatives: Had to pay for parking.

Reviewer: Not provided on Sat 18 Oct 2008 rated 6 out of 10.

Rooms are small and hotel needs renovated, but the location is great.

Positives: Location.

Negatives: Hotel was old, and room was small.

Reviewer: Not provided on Mon 13 Oct 2008 rated 9 out of 10.

The location was great, being close to the Yale campus, theaters, and good restaurants. Customer service was excellent.

Positives: The beds were very comfortable.

Negatives: Valet parking is a little pricey.

Reviewer: Not provided on Tue 16 Sep 2008 rated 3 out of 10.

The hotel was nice, clean and the people were pleasant. On the down side, there was a fire in the hotel restaurant early Friday morning and we had to leave our rooms at 1:30 am and couldn't return until 4:00 am. Management did their best, under the circumstances, to offer water, blankets, coffee and tea to the displaced occupants but there weren't enough blankets to go around because management was barred from re-entering the hotel. I would stay at this hotel again even after the fire experience.

Positives: Bedroom &amp; bathroom were clean, linens crisp, colors not garish.

Negatives: The long wait for the elevator from the garage to the hotel upon our arrival.

Reviewer: Not provided on Fri 12 Sep 2008 rated 10 out of 10.

The hotel was very comfortable but it cost 25 bucks to park though.

Positives: The beds were heavenly.

Negatives: The elevators were nauseating.

Reviewer: Not provided on Fri 05 Sep 2008 rated 9 out of 10.

Central New Haven location, easy stroll to restaurants and Yale campus. The hotel is much more welcoming inside than out and is excellent value.

Positives: Wonderful view from 20th floor restaurant and well located for Yale visits.

Negatives: Nothing objectionable.

Reviewer: Not provided on Wed 03 Sep 2008 rated 5 out of 10.

Centrally located, certainly adequate. On the plus side, the bed was very comfortable, bathroom good sized, excellent shower. On the negative room is exceptionally small, wall paper and paint are dingy and peeling, ceilings low with large dusty vents.

Positives: In the city where my daughter lives.

Negatives: Small room, dreary, in need of renovations.

Reviewer: Not provided on Tue 02 Sep 2008 rated 9 out of 10.

Great location and staff was excellent. Will certainly stay again.

Positives: Excellent location.

Negatives: Parking was very expensive.

Reviewer: Not provided on Sun 31 Aug 2008 rated 5 out of 10.

Really not a 4 star hotel for the price.

Positives: Staff was very friendly, although at times calling the front desk you didn't receive an answer you had to call operator, not good for a 4 star hotel.

Negatives: Room was way too small could hardly walk around the room with 2 people.

Reviewer: Not provided on Mon 18 Aug 2008 rated 9 out of 10.

We are so glad we chose the Omni. Comfortable clean room, I never felt I had to worry about what my kids were touching! We asked for a view and the view of New Haven was terrific. The view from the restaurant on the top floor is said to be the best in town. We do not have a lot of demands as travelers, but everything felt easy and low key there. All I would ask for is better lighting in the bathroom. If I would been putting on make up for an event or wedding I would have been annoyed. But overall, a real pleasure to stay and I hope to stay again.

Positives: Friendly, helpful staff. Great location. Close to restaurants.

Negatives: The bathroom could have better lighting.

Reviewer: Not provided on Wed 23 Jul 2008 rated 6 out of 10.

This hotel was very nice if you are visiting sites within New Haven. Parking was available and it is within steps of many wonderful restaurants.

Positives: Nice view from the restaurant.

Negatives: Too few elevators causing long, long waits and very crowded rides.