Residence Inn

Reviewer: Not provided on Wed 17 Feb 2010 rated 9 out of 10.

Great hotel for the cost conscious traveler.

Positives: Located near casino and aquarium a plus.

Negatives: No real restaurant for dining but breakfast was included.

Reviewer: Not provided on Thu 09 Apr 2009 rated 9 out of 10.

This hotel is a definite for travelers looking for a long-term stay. The size and amenities available will ensure the phrase darn, left it/that's back at the house will never come across your mind.

Positives: Huge room with several home-like amenities.

Negatives: Hotel was made of

Reviewer: Not provided on Wed 08 Apr 2009 rated 9 out of 10.

This hotel was a great experience. The front desk staff was helpful with everything we asked. The room was clean and comfortable. Everything worked (hairdryer, coffee pot, etc) well.

Positives: I liked the room very much. The furniture, comfort, layout, and size was perfect!

Negatives: The staff helping with the complimentary breakfast were a little aggravated with trying to help people. Slightly rude.

Reviewer: Not provided on Sun 04 Jan 2009 rated 10 out of 10.

Very clean, wonderful staff and atmosphere, would love to stay again. The fireplace was very romantic.

Positives: It was absolutelty stunning.

Negatives: It would have been nice ti have a hot tub in the room.

Reviewer: Not provided on Mon 25 Aug 2008 rated 9 out of 10.

We would definitely stay at the Residence Inn at Mystic/Groton again. All facilities were clean and easily accessible. Desk staff was very prompt, accommodating, and helpful. The efficiency kitchen was very convenient and well stocked for traveling with young children. It was a very comfortable 'home away from home.'.

Positives: Surprised and pleased by the variety of hot food offerings on the breakfast buffet.

Negatives: Cleaning service missed us the first day and we had excess garbage in the room for longer than desirable.

Reviewer: Not provided on Sun 25 May 2008 rated 10 out of 10.

Great place for business or pleasure. Wonderful staff, clean rooms, nice area. Great breakfast. Just a wonderful experience overall. A little tip, make sure you get specific details about which building your room is in. You'll eventually find it, just makes it easier if they had signs outside.

Positives: Great experience overall.

Negatives: No signs outside to tell you room numbers for the building.

Reviewer: Not provided on Wed 23 Apr 2008 rated 10 out of 10.

The staff was wonderful, always polite and helpful. We got discount tickets to the Mystic Aquarium at the hotel desk.

Positives: The free breakfast was great- fresh fruit, waffle bar, cereal, eggs doughnuts, muffins and more.

Negatives: Loved it all.

Reviewer: Not provided on Thu 28 Feb 2008 rated 9 out of 10.

The hotel was clean, convenient, with lots of space. My wife and I wanted to experience the charm of Mystic and the night life of Mohegan Sun, this hotel made our experience memorable. We would stay in this hotel again.

Positives: The hotel was clean, convenient, with lots of space.

Negatives: Room furnishings are a little out dated.

Reviewer: Not provided on Mon 25 Feb 2008 rated 10 out of 10.

The hotel is a great especially with families with small or young children. It really feels like a home away from home.

Positives: It is great for families. The kitchenette helps out with kids.

Negatives: The breakfast was crowded  hard to get to the food stations.

Reviewer: Not provided on Wed 13 Feb 2008 rated 10 out of 10.

Overall it was clean and exceeded my expectations. The fireplace didn't work but we were out and about anyways and didn't really need it. It was right off the highway and easy to get to. The staff was very friendly and helpful. The room was nicer than many others I was larger than expected and very nice.

Positives: The room felt comfortable and just right.

Negatives: The breakfast ended early for late risers. It was cleaned up well before 11am.

Reviewer: Not provided on Wed 30 Jan 2008 rated 1 out of 10.

I was very disappointed in this hotel. I booked a room for two people and thought there would be two beds. When I explained that I needed two beds there was nothing they could do except upgrade me to two bedroom and charge me extra. Then the clerk said he'd upgrade me to a one bedroom but there was still no extra bed---just a sofa.

Positives: Nothing.

Negatives: I was disappointed in the room set up.

Reviewer: Not provided on Fri 07 Dec 2007 rated 10 out of 10.

I was quite pleased. The rooms were spotless and the indoor Jacuzzi/Pool was pleasant. The room layout really made a lot of sense. The rooms were quiet. There was even a decent soft pillow, rather than the usual hard foam pillows.

Positives: Nice layout to the rooms.

Negatives: The remote for the extended services did not work.

Reviewer: Not provided on Mon 03 Dec 2007 rated 8 out of 10.

The hotel was in a great location for our needs. I generally love the Residence Inn and this one was no different. The common area was nice, the room was great and so was the fireplace in the room. I did have a problem with the fact that they stated that they served breakfast within a certain time bracket and when we got there, which was well within the time frame, there was hardly any food left. I did make a complaint to the hotel but it ended there. They said they would make sure it didn't happen again.

Positives: The rooms were clean, spacious, and well decorated. The fireplace was great.

Negatives: Went down for breakfast within the scheduled time and there was practically no food left. Not even milk for cereal.

Reviewer: Not provided on Wed 10 Oct 2007 rated 6 out of 10.

The hotel was clean and efficient. Mystic Pizza delivers to your room, so family can curl up with pizza and a movie after touring and swimming in the pool. Could skip the breakfast and head down the road (buffet too crowded on weekend to relax over a cup of coffee). Otherwise a pleasant stay.

Positives: Staff tried their best to correct room request; home conveniences.

Negatives: Breakfast buffet chaotic, crowded.

Reviewer: Not provided on Sat 25 Aug 2007 rated 10 out of 10.

Excellent overall experience.

Positives: Very spacious room.

Negatives: Room we stayed in was not in main building.

Reviewer: Not provided on Tue 29 May 2007 rated 10 out of 10.

A pleasure to stay at this hotel. Friendly, efficient staff, always available and eager to help. Response to requests was prompt and efficient. Very clean, bright and well appointed rooms with extra space for comfort.

Positives: Spacious, well appointed, great service, excellent breakfast.

Negatives: Keys did not always open outside doors, insufficient drawer space.

Reviewer: Not provided on Fri 18 Aug 2006 rated 8 out of 10.

Friendly staff; clean and comfortable facilities.

Positives: Comfortable and clean room and amenities.

Negatives: Smoking room - Requested non-smoking; unavailable.

Reviewer: Not provided on Wed 02 Aug 2006 rated 7 out of 10.

N/A

Positives: Conveniently located near main roads/attractions.

Negatives: Room was near elevator.

Reviewer: Not provided on Wed 31 May 2006 rated 9 out of 10.

Great location, nice stay. Food in the morning was good. Pets are allowed, but that can be a problem if you're like the people down the hall from us, and get stuck next to a room that someone has berthed their yap-dog in while they sightsee. That poor little thing barked nonstop all night. Thankfully, we only heard the barking as we crossed through that part of the hotel. The staff told us they'd move us if it became a problem.

Positives: Very cute, spacious rooms, helpful staff.

Negatives: They allow pets, so some rooms may be noisy, although they will accommodate you if you ask to be moved.

Reviewer: Not provided on Thu 20 Apr 2006 rated 9 out of 10.

Overall good.

Positives: Location was great and the atmosphere, and the breakfast.

Negatives: No dislike.

Reviewer: Not provided on Wed 20 Apr 2005 rated 7 out of 10.

It was a pleasant hotel experience, but maybe a bit pricey for the lack of overall pleasant amenities. The modem in my room was a dial up. The pool was in a separate building and required us to walk outside. I liked the cable TV, the breakfast, the hospitality hour, and I noticed families with pets, which is a nice feature. The bedding for the sleeper sofa in our suite was not in very good condition, but the full size bed was very comfortable. I also was able to control the temperature in my room, which is nice for those, who like me, enjoy sleeping in a colder room. I'd stay here again with a discount.

Positives: Clean, nicely stocked kitchen area in suite, two TVs with plenty of channels, yummy free big American breakfast

Negatives: small bathroom areas, no extra linens, chlorine vapors in pool area overpowering, hot tub not as clean as it could have been