Viscount Suite Hotel

Reviewer: Not provided on Sun 19 Dec 2010 rated 8 out of 10.

The hotel was dated (very 80's, but very clean and well-maintained.) For us, it was just fine for the price we paid. Beds were comfortable. I guess the only real complaint I would have is that the shower/water valve was real touchy, and it was so easy to get scalding hot water if you weren't careful.

Positives: The staff was friendly and helpful. The public areas of the hotel were very clean.

Negatives: The breakfast buffet was just OK, but very reasonably priced.

Reviewer: Not provided on Tue 31 Aug 2010 rated 6 out of 10.

Light bulbs were missing from lamps, stench of cigarette in non smoking rooms, sheets had holes in them, towels had holes or were paper thin with stains.

Positives: Staff was very friendly.

Negatives: The rooms were not maintained.

Reviewer: Not provided on Mon 02 Aug 2010 rated 7 out of 10.

The Viscount Hotel is a great place for stay. The rooms were very large with a nice sitting area. The staff was helpful and friendly.

Positives: Rooms were large.

Negatives: Hotel decor and color outdated and poorly schemed.

Reviewer: Not provided on Sun 04 Jul 2010 rated 6 out of 10.

It's an older hotel, but for the price I was happy. We have stayed at this hotel before. Great room for my grandson to crawl around in.

Positives: Friendly staff and helpful. Quiet!

Negatives: Had to move to a different room because toilet was leaking.

Reviewer: Not provided on Tue 29 Jun 2010 rated 10 out of 10.

Outstanding value. $40 for a 3.5 star near heart of city!

Positives: Upscale, bright, clean, free wifi

Negatives: No coffee cups in room.

Reviewer: Not provided on Mon 17 May 2010 rated 8 out of 10.

Although there were a few problems with our reservation (they checked us out even though we were still there), the staff is very anxious to be helpful and accommodating. The suites are quite large, and the beds are the most comfortable hotel beds I have ever slept on. Nice on-site bar where you can get food, nice lobby with plenty of meeting places, very nice staff.

Positives: Exceptionally comfortable beds and pillows.

Negatives: Low water pressure; stingy with towels that weren't very soft.

Reviewer: Not provided on Tue 27 Apr 2010 rated 10 out of 10.

It's a lovely place, well laid out, and very hushed and relaxed. The elevators and stairwells have to be opened by room keys, which adds to the security of the hotel. The staff was friendly, and genuinely helpful, without feeling like it was manufactured service. The dining area is centrally located, and very beautifully set up. It was a nice, quiet place to get away, whether on business or leisure travel.

Positives: The layout was beautiful. All of the rooms being on the outside of the hotel, accompanied with the Sade dining area in the middle was wonderful.

Negatives: Nothing.

Reviewer: Not provided on Wed 24 Mar 2010 rated 1 out of 10.

Horrible, dark, old and stained.

Positives: Better than sleeping on the streets.

Negatives: Should be demolished.

Reviewer: Not provided on Sat 06 Feb 2010 rated 9 out of 10.

The Viscount has an Embassy Suite look. There's am open area in the middle. The doors to the rooms on each floor face this open area. There are tables and chairs in the middle area and near the lobby where you can sit and read or have a cozy chat with someone. Also, hot coffee in the lobby.

Positives: Friendly and courteous at front desk.

Negatives: No towels in fitness room.

Reviewer: Not provided on Wed 27 Jan 2010 rated 5 out of 10.

Convenient, good for business people. Nice restaurant and breakfast buffet staff. Rooms could be cleaner and better maintained.

Positives: The wait staff for dinner and breakfast (+bartender, omelet chef) were excellent!

Negatives: The room could have been cleaner. It grossed me out a little.

Reviewer: Not provided on Wed 06 Jan 2010 rated 4 out of 10.

Even when we requested items like wash cloths, hand towels or hangers, they were not delivered. Room was never cleaned thoroughly. Some days it was barely touched. Towels were rough and ragged.

Positives: Location and

Negatives: Spotty housekeeping at best, dated decor.

Reviewer: Not provided on Wed 30 Dec 2009 rated 9 out of 10.

Good staff, very helpful. Clean, good Internet connection. Lots of space in room and nice bathroom.

Positives: Bed was very comfortable.

Negatives: Does not offer inclusive breakfast.

Reviewer: Not provided on Wed 08 Oct 2008 rated 10 out of 10.

I found the hotel clean and convenient. Breakfast was good. Staff was friendly.

Positives: Clean and comfortable. Close to shopping and U of A.

Negatives: Bathroom door was damaged.

Reviewer: Not provided on Sat 03 May 2008 rated 9 out of 10.

A very comfortable, safe and clean hotel located in a very convenient location.

Positives: Location, quiet, free breakfast, cleanliness, etc.

Negatives: I liked everything!

Reviewer: Not provided on Thu 01 May 2008 rated 4 out of 10.

Hotel is very old and is in desperate need of a makeover.

Positives: Decent breakfast buffet.

Negatives: Rooms need to be remodeled.

Reviewer: Not provided on Wed 30 Apr 2008 rated 8 out of 10.

Pleasant staff, great location. Overall, it's due for some cosmetic upgrades. It was probably looking its best about 10 years ago.

Positives: Staff, location.

Negatives: Could use upgrades. Tub was old and stained. Carpet, paint, etc.

Reviewer: Not provided on Sun 16 Mar 2008 rated 1 out of 10.

This hotel was the worst! We got to our room and we liked the fact it was a suite, but the room smelled old and the floor had not been vacuumed in months. The pull out bed had old bedding stuffed inside it. There was blood on the sheets and on the mattresses. I contacted hotel management and they yelled at us saying it was not blood it was rust. Clearly we can tell the difference. It was embarrassing and then they offered us a banana split.

Positives: Nothing.

Negatives: There was blood on the sheets and bed mattresses.

Reviewer: Not provided on Sat 15 Mar 2008 rated 9 out of 10.

Instead we didnt have a sofa bed they provided us a rolling bed and it was really comfortable.

Positives: Breakfast.

Negatives: We didnt have a sofa bed.

Reviewer: Not provided on Fri 14 Mar 2008 rated 4 out of 10.

Would not recommend this hotel at those rates.

Positives: Breakfast.

Negatives: Internet service.

Reviewer: Not provided on Thu 13 Mar 2008 rated 2 out of 10.

We were very unhappy with the managers response to our problem at their hotel. Our first day there after flushing the toilet there was toilet water all over the floor and the toilet did not work. It was 11:15 am when I called to report it. I decided to leave for a couple of hours, so my husband could take a nap. They sent someone up to check out our problem and he said he would have to go to the store to purchase a toilet ring. My husband waited and waited. I returned in a little over 2 hrs. Still nothing had happened. I called again and the receptionist was not very friendly, I asked to speak to the manager and she said she would be back in 20 minutes or so. I received a call from the housekeeping manager and she said she would see what she could do to compensate us for our trouble. I waited and waited, then I called again and it was the manager. She said well all we can do is move you to another room. She came up to drop off the keys and I asked her will she give us a discount for all this incontinence and she just walked away, without saying anything. By this time it is about 4 pm and we have to gather all our things and move. This was not what we intended to go for. This was a wasted day and time for us and they just had an "oh well attitude". We were very unhappy with their unprofessional response to us as consumers. I asked for a receipt and she said I couldn't get one. Is this legal? I asked her for the corporate office number and all she gave me was a business card for the Visconte Hotel. We will never agree to stay there again.

Positives: I liked the atmosphere and the room was aesthetically nice.

Negatives: We went to rest for the weekend. We were encountered with a toilet that was leaking and the floor was covered with toilet water. Toilet wasnt working.

Reviewer: Not provided on Tue 04 Mar 2008 rated 8 out of 10.

The hotel is showing its age. Chunks out of the walls, paper peeling and the carpets do need steam cleaning. The breakfast buffet is a big magnet for me at this hotel for the value and the quality. Size of the suites, amenities such as fridge, microwave, and coffee maker all add up to an excellent place to stay. Closer attention to cleaning would be welcomed. All in all I will return and happily.

Positives: Breakfast! Suite size. Suite amenities.

Negatives: Showing its age - could be cleaner.

Reviewer: Not provided on Sun 24 Feb 2008 rated 8 out of 10.

The hotel was clean, somewhat reasonably-priced. Check-in was quick. Staff was courteous.

Positives: Breakfast buffet was included in the room price and it was good.

Negatives: They gave us the last room on the top floor next to the ice machine and the soda machine. - Probably their least attractive location.

Reviewer: Not provided on Tue 16 Oct 2007 rated 8 out of 10.

Excellent. Would definitely stay at again.

Positives: Hot breakfast.

Negatives: Did not get my wake up calls.

Reviewer: Not provided on Wed 03 Oct 2007 rated 7 out of 10.

I didnt like the room, the carpet was very dirty, my kids were playing and his hands and socks were black. Near the TV it was an open bottle of body lotion and dry coffee.

Positives: The service was so good, they were very friendly.

Negatives: The room was so dirty.

Reviewer: Not provided on Wed 26 Sep 2007 rated 7 out of 10.

I found the rooms some what dark so I could not tell how clean they were. They could use more decors. Overall I would stay at the viscount again.

Positives: Wedding layout.

Negatives: No yogurt, cottage cheese nor oatmeal for breakfast.

Reviewer: Not provided on Fri 03 Aug 2007 rated 9 out of 10.

Overall, great. I feel it was ok, some small disappointments.

Positives: Roomy, nicely decorated, breakfast was excellent.

Negatives: No gift available, conference room was too cold, debris in the hallway, the spa was not working, and staffs were so in their delivery.

Reviewer: Not provided on Thu 02 Aug 2007 rated 10 out of 10.

I liked a lot.

Positives: The size of the room.

Negatives: We couldnt use the common area.

Reviewer: Not provided on Thu 01 Jun 2006 rated 9 out of 10.

The suite we stayed in was comfortable (although the mattresses were a bit to firm for my taste) and we had conveniences such as a microwave, refrigerator, hairdryer and coffee maker. The atrium area is beautiful. The breakfast omelets were delicious and the cook who prepared them was very friendly! The bar staff was friendly but there was no nightlife going on there. The pool and spa were fun but could use a little attention to detail in the upkeep of the surroundings.

Positives: The breakfast was great-especially the omelets made to order!

Negatives: Pool area needed towels and cleaning-general appearance could have been better.