Ridge On Sedona Golf Resort

Reviewer: Not provided on Mon 10 May 2010 rated 9 out of 10.

Clean, nice hotel room with mini kitchen and big bathroom.

Positives: Good bed, nice big bathroom, and great mini kitchen.

Negatives: No elevator to 2nd floor.

Reviewer: Not provided on Tue 30 Mar 2010 rated 6 out of 10.

We really liked the hotel but were turned off by the pressure to sit through a sales promotion for fractional ownership.

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Positives: The room was excellent.

Negatives: We were pressured to attend a sales pitch.

Reviewer: Not provided on Fri 19 Mar 2010 rated 9 out of 10.

Clean and<BR/>nice room.

Positives: Having a frig and dishes and dining table.

Negatives: No restaurants.

Reviewer: Not provided on Wed 03 Mar 2010 rated 9 out of 10.

Beautifully well-maintained landscape with the best fitness room I've ever workout in compared to other hotels.

Positives: Clean rooms and well maintained/groomed landscape.

Negatives: Two concierge were not genuinely friendly.

Reviewer: Not provided on Sat 17 Oct 2009 rated 8 out of 10.

I was expecting an outdated room based on room photos. However, I was put in one of the newly renovated rooms, so my experience was of a newly decorated, up-to-date room. The room was spotless, the staff was responsive and I had an amazing stay here. I was in the 1 bedroom unit and the bathroom was gargantuan, the other rooms were spacious and I just loved it. It is a timeshare and if you've never stayed at a timeshare before, you do need to be prepared, have less service at your fingertips than you do in a hotel, but this was.

Positives: Newly renovated rooms are beautiful and overall resort experience was excellent!

Negatives: It sounds like the not yet renovated rooms are outdated and unattractive.

Reviewer: Not provided on Sat 03 Oct 2009 rated 2 out of 10.

Location was nice but the particular room we had, a studio, felt unclean. Carpet was dirty furniture shabby. Maintenance was lacking. Staff was helpful. We have had much nicer accommodations in the area for the same price. We would not want to stay there again

Positives: Location

Negatives: Room was dingy and shabby. carpet stained, couch not clean, room overall shabby feeling.

Reviewer: Not provided on Sat 26 Sep 2009 rated 1 out of 10.

While I was prepared for the hard sell already described by previous raters, I was not prepared to be stuck in a room in which the air handler began to leak water in the middle of the night. Further, the front desk staff when notified treated us poorly, as if we had caused the inconvenience, and never apologized for the experience. I had to insist to be moved to another room, it was never offered. Rather, the expectation was that we just endure the endless sound of dripping water into buckets all night.

Positives: Location.

Negatives: Poor customer service.

Reviewer: Not provided on Mon 07 Sep 2009 rated 9 out of 10.

Beautiful facility with comfortable rooms.

Positives: Great facilities.

Negatives: Attempt at Time Share Pitch.

Reviewer: Not provided on Fri 21 Aug 2009 rated 7 out of 10.

The "concierge" was just a sales person trying to coerce us into attending a timeshare presentation. This was a huge waste of time and very annoying. The accomodations were nice enough and I liked the full kitchen. However, the bathroom could use a bathtub and the noise between rooms really needs to be addressed. We heard every word of the conversations our neighbors were having and we were subjected to their late night drinking and antics.

Positives: The accomodations were satisfactory and I like having a full kitchen to use during my stay.

Negatives: "Concierge" was too sales oriented and wasted our time. Could hear everything in the next room due to poor separation.

Reviewer: Not provided on Tue 18 Aug 2009 rated 10 out of 10.

I really would not classify this property as a hotel. It looked like an apartment complex that they are thinking of converting into vacation homes.

Positives: The staff was friendly...

Negatives: The fact that it was 30 min out of my way.

Reviewer: Not provided on Wed 05 Aug 2009 rated 6 out of 10.

Not to mention, having to take out our own trash, make beds, and mold on the bathroom walls. The rooms were also connected and we could hear everything our neighbors were saying.

Positives: The location is awesome.

Negatives: The fact that this was a timeshare and that they wanted to take your time for sales, and that there was no housekeeping, room service or restaurant.

Reviewer: Not provided on Sat 04 Jul 2009 rated 1 out of 10.

It's a timeshare, not a hotel. I want a hotel, bell service, would not take risk if the trash is not in it's proper place along with the furniture. This location will receive so many complaints.

Positives: It had a kitchenette.

Negatives: We had to make sure the place was spotless when we left.

Reviewer: Not provided on Thu 02 Jul 2009 rated 7 out of 10.

Overall, the experience was good. The high pressure sales as we checked in was a major turn off. The hotel was close to several hiking trails and some of our favorite restaurants.

Positives: It was close to many hiking trails.

Negatives: The high pressure sales pitch was a turn off. The walls were paper thin too.

Reviewer: Not provided on Thu 02 Jul 2009 rated 9 out of 10.

This hotel truly captures the flavor of the southwest and balances luxury with a rustic feeling.

Positives: Ambiance, attention to detail, excellent service.

Negatives: Nothing.

Reviewer: Not provided on Wed 01 Jul 2009 rated 5 out of 10.

This is a great spot once you get the staff to understand that you are there for a holiday. This takes some time because you are essentially badgered during the check in process. To a tired traveler, taking 45 minutes to get in the room is way too long, especially when you are the only couple being checked in at that time. If I had to book a room in the area again I would really consider another place based solely on the persons badgering us to attend Time share meetings and sessions. Also the carpets being clean the morning we are checking in is unacceptable. Wet carpets and the smell of wet carpets are offensive.

Positives: Was comfortable and close to everything.

Negatives: Persons involved are very pushy to sell units and time share also having wet carpets for two days and no other room available.

Reviewer: Not provided on Thu 25 Jun 2009 rated 7 out of 10.

The price was great for a room with a kitchenette. We were looking forward to a jacuzzi tub, but it only had a shower. The hot tub also closed early so we couldn't enjoy a soak anywhere.

Positives: The hotel staff was friendly and told us where to eat and shop.

Negatives: The tried to push the timeshare on us.

Reviewer: Not provided on Sun 03 May 2009 rated 1 out of 10.

Terrible experience at over-priced, sub-par hotel that was not resort like, with uncomfortable out of date furnishings,and view of parking lot. No housekeeping and constant pressure from staff to become owner of timeshare. The sales pitch began with a prolonged, 30 minute check in process, from which I was not released until agreed to sales tour. It took over 2 hours and was a high pressured grilling with a rude sales manager making disparaging comments when I politely declined to spend on the spot on their product. Very humiliating and actually wrecked my vacation.

Positives: Kitchenette.

Negatives: High-pressured timeshare sales presentation and very poor and uncomfortable room with no view.