Embassy Suites

Reviewer: Not provided on Mon 20 Jun 2011 rated 6 out of 10.

This hotel is not in the best area of Phoenix. There is not enough staff in the lobby. The rooms are not well air conditioned. However the rooms are very nice.

Positives: Airport driver was very friendly especially at 3:30 AM.

Negatives: The room was soooo HOT!

Reviewer: Not provided on Fri 17 Jun 2011 rated 8 out of 10.

The courtyard was beautiful. We appreciated the airport shuttle (drive very friendly), and the free breakfast. Rooms were older but nice and clean.

Positives: Free breakfast with room. All rooms had small kitchen and living room areas. Free airport shuttle.

Negatives: Older hotel in what seemed to be a less than attire part of town.

Reviewer: Not provided on Mon 11 Apr 2011 rated 9 out of 10.

I loved the extra amenities, such as Manager's get-together at from 5 - 7 p.m. Free drinks and lots of great nibblers. Nice view on 5th floor of surrounding Phoenix area.

Positives: I like have 2 rooms, rather than 1. Two TVs were great also.

Negatives: Old furniture, but clean.

Reviewer: Not provided on Mon 24 Jan 2011 rated 4 out of 10.

Once inside the the gate of the hotel the felling of safety was prevalent. The recent renovations of facet and shower fixtures were obvious but everything else was old and dingy. The Hot Water Main break was not appreciated and no communication as to why and when it would be fixed - wasted two hours waiting for hot water before leaving without a shower - not good communication and poor facility - will not stay here again!

Positives: Location

Negatives: No hot water and the neighborhood was sketchy -- the parking lot was not secured -- heard gun fire in the neighborhood.

Reviewer: Not provided on Sun 16 Jan 2011 rated 10 out of 10.

I was very pleased with the cleanliness, friendliness, and quality of the hotel. The room was very spacious and I loved the layout. I only stayed there one night but would have loved to stay longer. When we woke up we had the local newspaper hanging on our door, which was nice and useful in the airport.

Positives: The layout of the room was very comfortable and relaxing. I liked having the living area separate from the bedroom.

Negatives: I can't think of anything I disliked about the hotel.

Reviewer: Not provided on Fri 11 Jun 2010 rated 2 out of 10.

What a disappointment. This hotel was in a seedy area with little lighting in the parking lot. Staff was rude, elevator was broken, pool was filthy, bed was old and saggy, cockroach in the room, holes in walls....need I go on?

Positives: I liked when the morning came, so we could check out, even though it took us nearly 30 minutes to get someone to help us because they were on the phone.

Negatives: Cockroach in room, old saggy mattress, pool filthy, staff rude, holes in walls.

Reviewer: Not provided on Mon 19 Apr 2010 rated 2 out of 10.

Old hotel, more like a motel. Years ago, this may have been a good hotel, now it is old and dingy.

Positives: Nothing.

Negatives: The hotel was old and worn out. I paid too much for a room in this lousy hotel.

Reviewer: Not provided on Sat 03 Apr 2010 rated 7 out of 10.

I hate to say it, but this is the most ghetto Embassy Suites I have ever stayed at. Interesting location, mature rooms and that $5 parking fee to park around the perimeter of the hotel. Priceline got me a good deal and overall I am happy.

Positives: Big room - It's an Embassy Suites.

Negatives: Parking charge of $5 - for outside parking.

Reviewer: Not provided on Fri 26 Mar 2010 rated 8 out of 10.

This hotel exceeded our expectations. We would love to stay here again when visiting the Phoenix area!

Positives: Loved the breakfast, room was better than expected.

Negatives: Can't think of anything we didn't like.

Reviewer: Not provided on Sat 20 Mar 2010 rated 8 out of 10.

Great value. Close to sky harbor airport.

Positives: Free cocktails happy hour. Free and excellent breakfast.

Negatives: No issues.

Reviewer: Not provided on Fri 05 Sep 2008 rated 7 out of 10.

Entirely satisfactory for price & needs.

Positives: Sufficient amenities, location for my business needs.

Negatives: Smoke residual in non-smoking room.

Reviewer: Not provided on Mon 11 Aug 2008 rated 7 out of 10.

Room was nice, service was not. Shuttle to airport was late. Did not give Embassy a good name.

Positives: 2 beds with sofa bed, location to airport, shuttle.

Negatives: Airport shuttle was late, Customer Service was not good.

Reviewer: Not provided on Mon 14 Jul 2008 rated 8 out of 10.

Good place for families traveling through. The pool was nice and the rooms are fairly spacious and clean.

Positives: Nice, clean facility and very spacious.

Negatives: Need a side door for entry.

Reviewer: Not provided on Wed 28 May 2008 rated 1 out of 10.

Wow. Do not stay here unless you feel like you want to be slain. Seriously! Pool is the only nice thing about this hotel. Front desk staff awful, they will go out of their way to make you feel unwelcome.

Positives: Pool.

Negatives: Everything else.

Reviewer: Not provided on Sat 17 May 2008 rated 8 out of 10.

Excellent free breakfast, enjoyed free cocktails, nice pool area. Lobby was nothing special and the location wasn't the greatest. We would definitely stay there again!

Positives: Spacious room, great breakfast & happy hour.

Negatives: Small bathroom, low pressure and poor drainage in shower.

Reviewer: Not provided on Mon 07 Apr 2008 rated 1 out of 10.

I severely over paid for such a bad hotel. Embassy Suite should be ashamed.

Positives: Nothing good to say, horrible.

Negatives: Everything was a motel Six quality.

Reviewer: Not provided on Wed 26 Mar 2008 rated 7 out of 10.

Very nice room and close to the airport. I didn't get to spend any time in the courtyard and pool, yet it looked beautiful and so peaceful.

Positives: Very nice accommodations.

Negatives: Called for airport shuttle pick-up at 4:00AM, yet so many persons showed up that someone would've had to stay behind if my husband hadn't left earlier.

Reviewer: Not provided on Wed 19 Mar 2008 rated 10 out of 10.

Fabulous, would love to stay again.

Positives: Friendly, helpful staff; breakfast great; beds comfortable; shuttle driver to Sky Harbor very courteous; very roomy room.

Negatives: Limited parking.

Reviewer: Not provided on Sun 29 Oct 2006 rated 9 out of 10.

I read the reviews before we stayed here for my husbands business meetings that were all ready booked at this hotel. I was taken back by some of the reviews about the hotel. Once at the hotel, I was pleased to see that it was actually better than the Ritz Carlton that we stayed in 2 years earlier! I felt very comfortable at the hotel and also around it. I actually walked all the way to the Biltmore shopping center 4 miles away. I did not feel it was in a shady part of town nor did I feel uncomfortable walking this far. I come from a small town of around 600 and I never once felt insecure. It was very clean and updates (ex. painting, cleaning outside and etc.) were being done every day we were there. The pool area was very clean and neat. Rooms were better than at the Ritz. The made to cook breakfast and the restaurant was awesome and reasonably priced. I would recommend and stay here again!

Positives: Very comfortable bed and lot of pillows. Great Pool. Delicious breakfast.

Negatives: Only thing is that housekeeping was at room before 9 a.m. Just put out door sign and you will be fine.

Reviewer: Not provided on Wed 09 Aug 2006 rated 3 out of 10.

Long ways from the airport. Felt unsafe around this hotel. The swimming pool garden area was not enclosed. Very hot and humid. Reminds me of a motel rather than a hotel. Building and furniture were dated. Place was taken over by unruly clients leaving doors open, a fight at the pool, someone cut hair and we had to walk through it, fire alarm went off several times throughout the night. Airport shuttle was OK. Air Conditioner worked OK. Didn't try the breakfast.

Positives: Airport shuttle, air conditioning.

Negatives: Age and condition, location, bad area, not enclosed.

Reviewer: Not provided on Mon 31 Jul 2006 rated 3 out of 10.

My worries were confirmed when I was told this property was one of the original Embassy Suites built in the early 1970s. The shuttle service from the airport was satisfactory. After checking in, we had to take our bags into the open air atrium. It was noisy, congested, hot, and humid. On the way to our room, we passed many rooms with open doors and from 6 to 8 people lounging and partying. We had to walk through some piles of hair on the upper level balcony walkway. We watched several occupants cutting hair and sweeping the hair off the balcony to the garden/pool area below. My room smelled like cigarette smoke. My son came back from the pool early because of a fight that broke out among others. The open garden/pool area was unbearable from heat and humidity. The gas torches burning didn't help. The garden sprinklers sprayed water on your legs. The alarm clock didn't work. The smoke alarms went off repeatedly from 11 PM until midnight. We missed the breakfast as our flight left early. The property does have free wireless Internet. The bedroom was roomy and the beds were ok. The bathroom was not as private as it was located in the bedroom. I would choose another hotel before coming back here.

Positives: Wireless Internet, airport shuttle, spacious room.

Negatives: Location, condition, felt unsafe.

Reviewer: Not provided on Thu 10 Nov 2005 rated 7 out of 10.

Semi-industrial neighborhood near older restaurants, hotel was clean and room was comfortable. But room windows appeared old and unsafe as they open directly to outside. Ideal for business traveler.

Positives: Manager, happy hour and breakfast daily.

Negatives: Worrisome neighborhood, would not walk here.

Reviewer: Not provided on Mon 31 Oct 2005 rated 7 out of 10.

An older property that was fine for a one night stop over. Close to airport but neighborhood a little rundown. Wouldn't be a place you would want to vacation at.

Positives: It was fine for one night.

Negatives: This hotel has seen better days.

Reviewer: Not provided on Wed 26 Oct 2005 rated 8 out of 10.

It is a good hotel and the people are friendly.

Positives: Good breakfast and dinner.

Negatives: Some occupants partying too late.

Reviewer: Not provided on Wed 12 Oct 2005 rated 10 out of 10.

Although the neighborhood you go thru to get to this hotel is not the best, the hotel has extremely nice and clean. All the room open to a courtyard that is very secure. I did feel a little uncomfortable when I add to park in the back of the lot. There needs to be some more lighting. The cook to order breakfast was an unexpected surprise and the cafe was clean and the staff very nice. They had soft drinks along with the normal juices. I would stay here again but would try to park closer to the front door. There were also a lot of groups of kids staying there that I saw but never heard.

Positives: Hotel was very clean and also had a free full service breakfast cook to order.

Negatives: The hotel is close to areas that are kind of questionable.

Reviewer: Not provided on Mon 10 Oct 2005 rated 10 out of 10.

I enjoyed staying at this property, it was perfect for the meetings that I attended. I felt a bit uncomfortable in the parking lot, but the hotel grounds were very well cared for and the front well staffed. Thank you.

Positives: Fabulous beds and pillows, AND, a great breakfast, who can ask for more?

Negatives: It is a bit difficult to get into and not the best part of town.

Reviewer: Not provided on Wed 05 Oct 2005 rated 10 out of 10.

Clean, very friendly staff, great pool, terrific comp. breakfast, overall a great experience.

Positives: Friendly staff, nice facilities, easy access to highway.

Negatives: Surrounding neighborhood was not good, at the 7-11 just down the street we were asked if we needed any weed, no, but thanks for asking.

Reviewer: Not provided on Mon 03 Oct 2005 rated 8 out of 10.

Convenient location to airport, close to downtown.

Positives: Suites are very nice and spacious. Made to order breakfast was a delight.

Negatives: The toilet tank did not work. Have to keep opening tank to fix lever.