Hilton Garden Inn

Reviewer: Not provided on Mon 21 Dec 2009 rated 1 out of 10.

The manager doesnt know anything about customer service. They treated me very rude an impolite. I will not recommend this hotel to my friends. I was insulted and yelled. Please don't go

Positives: None.

Negatives: Customer service.

Reviewer: Not provided on Wed 30 Apr 2008 rated 10 out of 10.

Great.

Positives: Good rates and central location.

Negatives: Having to pay .75 to make a 3 second local call.

Reviewer: Not provided on Tue 22 Apr 2008 rated 7 out of 10.

I thought the hotel was well kept and attractive. I would have preferred something that wasn't quite so mid-town, however, that was one of the criteria that I selected.

Positives: Clean.

Negatives: Lack of dining options.

Reviewer: Not provided on Thu 10 Apr 2008 rated 10 out of 10.

It exceeded my expectations.

Positives: Enjoyed swimming pool and hot tub for the hot climate.

Negatives: Very difficult to find, parking lot inconveniently located.

Reviewer: Not provided on Mon 31 Mar 2008 rated 1 out of 10.

We never made it to Phoenix and unfortunately got charged since we did not sign up for the insurance. It is bitter.

Positives: Did not make it. Bad experience.

Negatives: Did not make it.

Reviewer: Not provided on Thu 27 Mar 2008 rated 10 out of 10.

The staff, Downtown location, and cleanliness of this hotel was great. It was really quiet, probably not very occupied with all the road and light rail construction around the hotel. My only complaint was that the room had a strange bad smell when we got there which lasted throughout our stay. We had to rush out to a Suns game so we decided to tough out the smell. It was probably just our room that was affected; I think we were right next to a utility room.

Positives: Extremely friendly staff, very clean hotel, great location.

Negatives: Our room smelled really weird.

Reviewer: Not provided on Wed 29 Aug 2007 rated 9 out of 10.

Quiet and spacious rooms with comfortable king bed. Bathroom had nice granite countertops and a hand held shower head in tub. Free shuttle to Chase Ballpark was convenient. Only complaint would be about the lighting (or lack of it) near the coffee and microwave. There was also only chair to sit on besides the desk chair.

Positives: Spacious room, good value, shuttle service.

Negatives: Construction made it confusing to get to hotel.

Reviewer: Not provided on Sat 14 Jul 2007 rated 9 out of 10.

Very comfortable and attractive room and common areas, although rooms were a bit difficult to access. Gentleman at front desk was somewhat arrogant or condescending and failed to explain parking arrangement or give me a pass. Young woman the next a.m. was more cordial and helpful. I would choose it over most other hotels given an equal cost and agreeable location.

Positives: Location, quality of room & common areas, comfort.

Negatives: Difficult to access rooms from check-in area e.g. directional signs were unclear or non existent; was given no parking pass.

Reviewer: Not provided on Fri 01 Jun 2007 rated 1 out of 10.

Half of the hotel looked really nice. These guys would only give us rooms with one double bed. We also had to fight with them about getting two rooms on the same floor. They seemed to be treating us poorly because we prepaid for the room. After I fought a little we did get a room with two beds, but we ended up not using the second room because it was not convenient for us. I could understand if the hotel was full, but in this case it was obviously not.

Positives: It was cheap. I didn't expect to get anything at that price.

Negatives: Staff rude, hotel address not on right road, when asking for two rooms would like them close together especially when the hotel is empty.

Reviewer: Not provided on Wed 09 May 2007 rated 8 out of 10.

It was just what our family needed. Hotel staff were friendly to us and our kids-put us in a room by the pool. Everything was clean and bright. You can tell it is an older hotel, but well maintained with pride of ownership and care. We had all the amenities we needed. Thank you.

Positives: Staff were very helpful and accommodating, room had everything we needed, kids had a blast.

Negatives: Construction on the roads in front of the hotel - not the hotel's fault.

Reviewer: Not provided on Wed 02 May 2007 rated 8 out of 10.

The hotel is tucked away behind some skyscrapers, so it made it very hard to find. We drove past it like 3 times trying to find it. They need to have some signage on the main road "central." other than that, very pleasant stay, except they closed the pool early.

Positives: Very nice room and bed and pillows.

Negatives: They closed the pool early, hard to find location, Spartan lobby.

Reviewer: Not provided on Wed 02 May 2007 rated 9 out of 10.

I liked it, it was nice and accommodating. I did not like the entrance though. With the construction going on it was difficult to maneuver in and out. Yet, we were able to find another side entrance.

Positives: The cozy atmosphere.

Negatives: The swimming pool was not really children friendly; it was too deep. They need a more spacious shallow area.

Reviewer: Not provided on Wed 11 Apr 2007 rated 10 out of 10.

Great hotel to stay at.

Positives: Nice and clean.

Negatives: Parking was not in the best location.

Reviewer: Not provided on Wed 11 Apr 2007 rated 10 out of 10.

I loved that it had a fitness center and a nice pool and Jacuzzi, very clean and new looking.

Positives: It was very nice and we were treated with courtesy and respect.

Negatives: There's nothing we didn't like.

Reviewer: Not provided on Fri 06 Apr 2007 rated 10 out of 10.

Awesome stay kids loved it mom loved it I loved it thanks a mill will use again for sure.

Positives: Lobby.

Negatives: Nothing.

Reviewer: Not provided on Fri 06 Apr 2007 rated 9 out of 10.

The Hilton garden inn is an upscale hotel with friendly staff that makes you feel at home. The rooms are very spacious and tastefully decorated. The area of town has a lot of road construction and it makes it a little more difficult to get around the area. I was in phoenix for business and would gladly stay at the Hilton garden inn again if I needed to return to the city.

Positives: Friendly staff, spacious well-decorated room.

Negatives: Neighborhood did not feel safe at night.

Reviewer: Not provided on Thu 05 Apr 2007 rated 8 out of 10.

This hotel was a good value and I believe that I would choose it again if given the opportunity.

Positives: Rooms were large and comfortable.

Negatives: Parking was a tad bit away from actual hotel.

Reviewer: Not provided on Wed 22 Nov 2006 rated 8 out of 10.

Great! Fine! Great!

Positives: Free Internet.

Negatives: The parking lot is a real hike from the hotel.

Reviewer: Not provided on Tue 21 Nov 2006 rated 8 out of 10.

Nice hotel, definitely convenient and business traveler friendly.

Positives: Nice hotel for the price.

Negatives: Parking, bar closed at 9pm.