Sheraton

Reviewer: Not provided on Sun 04 Sep 2011 rated 3 out of 10.

The staff had no despite to help. These were my issues: if I wanted to valet park I couldn't, there was no one there. My room was never cleaned one day, even after I called the front desk (5attempts to get the front desk staff). The balcony was covered in bird poop. When they did clean the room it was very minimal. The alarm clock was already set and went off very early. This is what I would consider an economy hotel. I was surprised because I thought I was getting an"upscale plus" hotel.

Positives: It was a convenient location.

Negatives: They did not clean my room at all one of the days even after I called the front desk in the afternoon. It took 5 attempts to reach the front desk.

Reviewer: Not provided on Mon 29 Aug 2011 rated 9 out of 10.

Great location, very friendly and helpful staff, pool and pool slide were WONDERFUL for the kids, we had a great time for a super price!

Positives: Very flexible, let us check-in early, and late check-out, staff was great!

Negatives: Somewhat pricey - $28 for 3 hot dogs & cokes at the pool, but that was O.K, still great!

Reviewer: Not provided on Tue 08 Mar 2011 rated 9 out of 10.

Overall very nice room, views, comfort, etc. Very nice hotel.

Positives: The hotel was fine in every aspect.

Negatives: The breakfast buffet was meager and uninviting.

Reviewer: Not provided on Mon 31 Jan 2011 rated 5 out of 10.

I wouldn't stay again because I need Wi-Fi access. It wasn't free which I can live with but I couldn't get it at all. The customer support for Wi-Fi told me to go into the lobby - it did work down there but I did not want to work in the lobby. I wanted to get work done in my room Couldn't get room temperature cool enough.

Positives: Easy freeway access.

Negatives: Wi-Fi didn't work in my room and I couldn't get the room cool enough.

Reviewer: Not provided on Mon 13 Dec 2010 rated 8 out of 10.

For this area, the property is one of the nicest around. The lobby and grounds are beautiful and access to the freeway to get around is great.

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Positives: Location is right off the freeway which makes it easy to get around.

Negatives: The rooms could use some updating. While they've put the big TV's in each, you can still tell it's an old property.

Reviewer: Not provided on Mon 22 Mar 2010 rated 9 out of 10.

I left a pair of shoes behind and called the hotel. Within 10 minutes they had located the shoes, contacted me and shipped up. Very pleased with the way this was handled.

Positives: Customer service.

Negatives: The shuttle took a while.

Reviewer: Not provided on Wed 30 Dec 2009 rated 10 out of 10.

The hotel was excellent in all regards. Very attractive grounds as well as inside areas. Rooms were very comfortable including the mattress and pillows. I usually have to take my own pillows to get a good night's sleep, but not this time!

Positives: Very comfortable and quite even though easy access to interstate.

Negatives: There wasn't anything I didn't like about this hotel.

Reviewer: Not provided on Tue 17 Nov 2009 rated 4 out of 10.

This hotel is nice and clean, the rooms are spacious. The breakfast buffet was terrible. If<BR/>I could do it again<BR/>I would have gone to the a La Carte restaurant or one of the many near by.

Positives: Clean and spacious.

Negatives: The breakfast buffet, cost $13 as all it offered were eggs and potatoes, terrible, this make a huge dent in my impression.

Reviewer: Not provided on Tue 25 Aug 2009 rated 7 out of 10.

No ready bellhop service at the driveway. Lobby looks good. Room in need of maintainence/renovations. They do offer free parking in a park it yourself garage. Do not charge for tea/coffee you make in your room which some hotels are now doing.

Positives: Location to business meeting.

Negatives: It is to the stage it needs some renovation/repairs.

Reviewer: Not provided on Wed 25 Mar 2009 rated 10 out of 10.

The hotel definitely exceeded our expectations. There was ample free parking in the parking structure. The lobby and common areas of the hotel were very impressive. There is a large sitting area in the lobby, as well as a business center with computers. There is also a lovely large fountain. The pool and Jacuzzi area was nice. The elevators are a little scary - the doors wouldn't close sometimes and the door opens before it gets to the floor. The rooms were nice. Beds were too firm for our taste, and the pillows were too fluffy. The room had a nice sitting area with couch and coffee table. There was even a balcony. Air conditioner worked very well. They charge for Wi-Fi, which we did not appreciate in a nicer hotel.

Positives: The rooms were nice, we loved the plasma TV's.

Negatives: Bathrooms were a little dated - pink tile not attarctive.

Reviewer: Not provided on Thu 19 Mar 2009 rated 10 out of 10.

Beautiful lobby, friendly and helpful staff, great jacuzzi. Our room was plenty large enough for three adults. It was nice having tea and coffee in the room. Beautiful fountains and gardens although the exterior looks ready for a fresh coat of paint. Free parking is always a plus!

Positives: Great beds. Spacious room. Loved the computer/internet stations.

Negatives: It was further outside the city then we had hoped.

Reviewer: Not provided on Wed 19 Nov 2008 rated 9 out of 10.

Good hotel and was near shopping and restaurants, interstate access a plus.

Positives: The beds are comfortable and

Negatives: Parking was very limited outside hotel.

Reviewer: Not provided on Sun 16 Nov 2008 rated 6 out of 10.

Lobby and exterior of hotel was very impressive. Rooms were somewhat dated, and my TV didn't work. Staff was very helpful and I am sure that if I would have requested a change of room because of the TV I would have gotten it. Freeway noise was very noticeable, and would bother light sleepers.
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Positives: Staff was very helpful making access to business center available.

Negatives: Freeway noise.

Reviewer: Not provided on Thu 16 Oct 2008 rated 10 out of 10.

Comfortable hotel with a nice centralized location for making rounds in the PHX area.

Positives: Comfortable room and great location.

Negatives: Bar was under renovation so it was closed.

Reviewer: Not provided on Tue 29 Jul 2008 rated 8 out of 10.

The location was perfect for needs and allowed easy access to my meeting sites in Glendale and Scottsdale. As a female traveling alone, I did feel safe due to easy access to parking and well-lit grounds.

Positives: The friendly and professional staff.

Negatives: Room appeared a bit drab.

Reviewer: Not provided on Fri 11 Apr 2008 rated 10 out of 10.

This is the perfect place for a family vacation. It is clean and kid-friendly but somehow still maintains its elegance.

Positives: It was lovely and the staff was wonderful.

Negatives: I found nothing objectionable.

Reviewer: Not provided on Wed 12 Mar 2008 rated 10 out of 10.

Very clean, comfortable rooms. Helpful staff. Bottled water and Starbucks coffee in the rooms. Awesome waterslide, the kids loved it!

Positives: The bed was just like home, it was wonderful.

Negatives: Completely non-smoking, kind of a hassle.

Reviewer: Not provided on Wed 12 Mar 2008 rated 10 out of 10.

Very nice for the price, upscale, the parking was at a premium due to a wedding on a Friday night. The location was great, right off the freeway. The room was nice, overlooked the courtyard with a balcony! The bathroom could have been cleaned better. We needed extra towels and toothbrushes and those were brought up in a timely manner!

Positives: Beautiful hotel for the price.

Negatives: Shower needed to be scrubbed.

Reviewer: Not provided on Tue 03 Apr 2007 rated 8 out of 10.

This was a wonderful hotel, very clean beautiful to look at. I was surprised that there was no coffee bar or breakfast bar.

Positives: The outdoor landscaping.

Negatives: The coffee.

Reviewer: Not provided on Wed 28 Mar 2007 rated 9 out of 10.

This was a nice upscale hotel. It was nicely landscaped and decorated. The staff we encountered was polite and helpful.

Positives: Was clean and nicely decorated.

Negatives: Parking was not convenient to check in.

Reviewer: Not provided on Thu 22 Mar 2007 rated 10 out of 10.

This hotel was above and beyond my expectations. I was so pleased with the service. Everyone we dealt with was extremely helpful and kind. The facilities were perfect. Everything a guest could ask for. I would love to stay again with my family.

Positives: I loved the costumer service, always following up and the gym was fabulous!

Negatives: My only complaint was that the food was very average and of course very expensive.

Reviewer: Not provided on Wed 21 Mar 2007 rated 9 out of 10.

This was a lovely, child friendly hotel. There were many business travelers and we fit in fine, thanks.

Positives: It was lovely and the blossoms were out!

Negatives: Not one thing.

Reviewer: Not provided on Wed 21 Mar 2007 rated 10 out of 10.

This hotel was just lovely. It's a perfect location for business, off the freeway, but no freeway sound. The surroundings are gorgeous, tons of trees and plants and water features. Beautiful! The grounds are well maintained, as is the hotel lobby, halls, and rooms. It was very clean and comfortable. The bed was extremely comfortable and the sheets felt soft and new. The four staff members that I dealt with were friendly and helpful. The room-service food was fast and surprisingly delicious for hotel food. I will definitely return!

Positives: The bed and linens were excellent.

Negatives: No microwave in rooms.