Residence Inn

Reviewer: Not provided on Tue 14 Jun 2011 rated 6 out of 10.

I normally really like Residence Inn properties. Due to the sharing of boundaries with what appeared to be a low-end (judging by the cars and the loud night issues) apt complex, there should have been observable security, or a higher fence/wall between the hotel and apt properties, or perhaps a gated enclosure similar to what is around the pool, around that part of the buildings where the room entrances were along this boundary line, enough to feel somewhat safe. This was especially problematic since I was housed in the Number 13 unit, which was right off the fence-line. In other residence inns I have received calls from the front desk right after checking in asking me if all was ok. No follow up here... and it was kind of scary walking to and from the room, out of the sight of the parking lot and front office area or other building units. The entrance to the rooms were only observable from the apt complexes low fence boundary, which appeared to be about 10 feet away from the exterior stairs to the building I was in. Residence Inn folks are nice, and their staff was fine. It was just the setting, and lack of observable attempts at security that made this stay a little precarious, precarious since along with the insecurity, there was the screaming and what sounded like drunken cursing at night, both nights, it was a weird mix. Plus the Inn had special door hardware on the exterior doors to stop jimmying of the rooms. I had never seen that security effort before in all my stay at the Res Inns. It is clear that this effort works well, and it made me feel more secure once I was actually in the room. I am quite sure that this is just a problem with those buildings with room entrances located along and facing the fence-line.

Positives: Really close to airport, right off interstate.

Negatives: The hotel property is contiguous with a large non-upscale apt complex. Very loud fighting/screaming at early morning both days coming from complex.

Reviewer: Not provided on Mon 24 Jan 2011 rated 10 out of 10.

This hotel was more than I anticipated, given the location. The rooms were well stocked, clean, and quiet. The bed was very comfortable and I even slept which I rarely do in a hotel bed. Even my husband who usually ends up sleeping in a recliner was able to sleep well in the bed. The staff was friendly, courteous, and helpful. The full, free breakfast was a great, free service and the hot food was hot. We enjoyed our stay and will surely recommend to others.

Positives: The desk staff was very friendly, courteous, and helpful. Rooms were clean, comfortable and quiet.

Negatives: There were no towel racks in the bathroom to hang towel to save on cleaning energy.

Reviewer: Not provided on Tue 12 Oct 2010 rated 10 out of 10.

The rooms are huge and very clean. The location is awesome being right by the mall. So many things to see and do only about 1/2 mile up the street. The staff was very friendly and helpful. I would stay at this hotel again.

Positives: The room was big and beautifully kept.

Negatives: I didn't find anything I didn't like.

Reviewer: Not provided on Fri 23 Apr 2010 rated 8 out of 10.

I wouldn't hesitate to stay here again.

Positives: Kitchen was well equipped, nice rooms, convenient location and great breakfast.

Negatives: Landscape crew made lots of noise and too early for me.

Reviewer: Not provided on Fri 02 Apr 2010 rated 4 out of 10.

This is a clean, convenient property, freeway close to everything we needed around Phoenix. The staff really did their best to see that we enjoyed our stay. We would definitely stay there again and I would recommend it to people looking for budget range accommodations.

Positives: Almost all of the staff was very attentive to our needs. They were responsive to us and showed an interest in providing assistance.

Negatives: We have stayed at this property twice and both times we had issues with our room. Last time it was the air conditioning, this time it was the TV.

Reviewer: Not provided on Sun 28 Feb 2010 rated 10 out of 10.

We feel it is a good place to stay. Convenient for the places we wanted to go.

Positives: The Happy Hour social and morning breakfast were great.

Negatives: We couldn't get a king size bed. We should have called ahead of time.

Reviewer: Not provided on Mon 14 Dec 2009 rated 7 out of 10.

I would stay there again.

Positives: Suite and more space to relax.

Negatives: Needed a little bit more maintenance.

Reviewer: Not provided on Thu 15 Oct 2009 rated 10 out of 10.

Exceeded my expectations. Right by freeway but hardly heard the traffic. Loved the kitchenette. Pool was very clean and pretty.

Positives: Modern, very clean big rooms and yummy huge breakfast.

Negatives: Nothing.

Reviewer: Not provided on Fri 28 Aug 2009 rated 10 out of 10.

This place was Great, Clean, very nice room, couch made into pull out bed, beside a real nice soft firm big bed, nice size TV, fireplace, Kitchen, frig, stove, microwave,dishwasher all the things you need, in there close was a ironing board and iron. Place was good and I would return for I had no PROBLEMS.

Positives: The place was Clean, bed was Great, for the money this place was the best.

Negatives: .

Reviewer: Not provided on Thu 13 Aug 2009 rated 10 out of 10.

This hotel was wonderful. The room was very clean and had all the comforts of home. The staff was really friendly and helpful. I would definitely stay at this hotel anytime I am in Phoenix.

Positives: Everything was so neat and clean. The room was very clean and the breakfast lobby was clean as well.

Negatives: There were some young kids using the pool that did not appear to be hotel guests and they were being really rude.

Reviewer: Not provided on Mon 06 Apr 2009 rated 9 out of 10.

Comfortable atmosphere and very clean. Nice pool area and quiet.

Positives: Comfortable and quiet.

Negatives: No king bed for my room type.

Reviewer: Not provided on Tue 24 Feb 2009 rated 9 out of 10.

A good place to stay while traveling through Phoenix. Was a nice place, but probably not one I'd stay at for an extended period on vacation because of the location (sketchy neighborhood, right on the interstate).

Positives: Continental breakfast.

Negatives: Sketchy neighborhood.

Reviewer: Not provided on Fri 30 Jan 2009 rated 9 out of 10.

This was a really nice place, with kitchen area and a free breakfast. We were able to cook meals and save some money by not eating out for dinner. Area is kind of<BR/>rough, but we did not have any problems.

Positives: Free breakfast.

Negatives: Exercise area.

Reviewer: Not provided on Thu 22 Jan 2009 rated 10 out of 10.

It was a very pleasant experience.

Positives: It was very clean and the breakfast was great!

Negatives: Not enough parking spaces.

Reviewer: Not provided on Tue 20 Jan 2009 rated 10 out of 10.

The hotel was very attractive at first glance. Office was very clean and well lid with friendly well groomed staff on duty. Parking lot was well lid and very clean. All grounds were well lid and very attractive.

Positives: Close to anywhere in the city, that makes it easy.

Negatives: The area seamed a little scary at first.

Reviewer: Not provided on Tue 20 Jan 2009 rated 8 out of 10.

Hotel was nice, clean, and convenient to shopping malls and the freeway. The staff was wonderful, efficient, and hospitable.

Positives: The hotel staff were very professional and accommodating. The hotel was clean. There was no problem finding the hotel.

Negatives: It was a chore figuring out how to get to the hotel, as the entrance was on a one-way frontage road.

Reviewer: Not provided on Fri 17 Oct 2008 rated 9 out of 10.

This hotel was very clean and definitely met our expectations. I would highly recommend this hotel. We definitely enjoyed our stay.

Positives: The facilities were clean and family friendly.

Negatives: The front desk person was a bit rude.

Reviewer: Not provided on Fri 23 May 2008 rated 7 out of 10.

The room itself was much nicer that expected. Kitchen well equipped, separate TV watching/entertainment area. All was comfortable, very clean and nice. However, residents walking around upstairs made sleeping difficult downstairs. Also, I was concerned that my car would be damaged by other cars because the parking spaces were unusually narrow. Continental breakfast choices were fairly extensive.

Positives: Large clean room, with kitchen and also sitting area with TV.

Negatives: Noisy when residents above walked. Narrow parking spaces.

Reviewer: Not provided on Tue 08 Nov 2005 rated 5 out of 10.

Near the freeway and where I needed to be the next day, but adjacent to a very poor neighborhood, graffiti in every direction outside. Bed was awful, softer than soft. There was supposed to be a free continental breakfast, but the staff could not keep up with guest needs. Room was nicely decorated and the kitchen was nice. Bathroom minimal. No way to watch TV from the bed area.

Positives: Room was large with a full kitchen.

Negatives: Bed was the worst of any hotel I have ever stayed at.