Holiday Inn ( West )

Reviewer: Not provided on Tue 20 Apr 2010 rated 3 out of 10.

My biggest complaint was the bathroom. It smelled musty and still had hair left on the walls and side of tub from the previous occupants. Attempted to go out to the pool-which is outside but covered, and the pool water was cloudy. It looks like they tried to update the rooms, but the modern tile did not go well with the pink tile still in the bathroom.

Positives: Nothing.

Negatives: Bathroom smelled musty, still had previous occupants' hair in tub/walls.

Reviewer: Not provided on Fri 02 Apr 2010 rated 5 out of 10.

Close to crime neighborhood. Staff not to friendly or greets you. Small rooms. Asked for a two queen room and they told me they did not have one available. Found out from another staff member that they did.

Positives: The lady in the restaurant was nice and helpful.

Negatives: Location, staff not too friendly, and room was small.

Reviewer: Not provided on Mon 29 Mar 2010 rated 9 out of 10.

This was a good hotel to stay at for the value. The area was not horrible, but not the best. However, there was always someone at the front desk and the hotel was clean. I would definitely stay here again.

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Positives: Good hotel for the price.

Negatives: The hotel was clean and looked remodeled; however, it looked like they forgot about replacing the shower.

Reviewer: Not provided on Mon 22 Feb 2010 rated 3 out of 10.

The hotel was cheap. The guards stared at my bags when I came in, trying to look inside them. The restaurant was horrible, we showed up at 9:45, there were no plates, forks, the toaster was broken one of the waffle machines was broken, and service was horrible. We did not enjoy it.

Positives: It was cheap.

Negatives: Rooms stunk of cigarette smoke.

Reviewer: Not provided on Sat 12 Dec 2009 rated 10 out of 10.

This hotel was beautiful, clean and very comfortable.

Positives: EXTREMELY comfortable bed.

Negatives: There is no room service during lunch hours.

Reviewer: Not provided on Wed 28 Oct 2009 rated 9 out of 10.

Right off the highway, very easy to get anywhere, only 7 minutes from downtown Phoenix.

Positives: Staff was very friendly, Rooms were comfortable.

Negatives: Continental breakfast needs more stuff (oatmeal or eggs). You can only use the stairwell in case of emergency.

Reviewer: Not provided on Fri 16 Oct 2009 rated 9 out of 10.

we really liked the soap they provided. the intrance door into the room did not go to the floor, there was a large gap at the bottom witch let in a ridiculous amount of light in from the hall.

Positives: The bed was very comfortable.

Negatives: We chose this hotel (chain) for thier breakfast. then breakest was a major let down.

Reviewer: Not provided on Thu 06 Aug 2009 rated 9 out of 10.

When we arrived, it was late in the evening and we were tired. The staff upgraded our room from a double bed to king, and made sure we had a room on the interior since we had a 3 month old with us. The ability to select pillows was a nice touch. Overall, the staff were the real stars and we would definitely stay again.

Positives: The staff were amazing, attentive, and dedicated to serving the guests.

Negatives: The entire second floor was dedicated to smoking rooms and thus smelled like smoke.

Reviewer: Not provided on Sat 11 Jul 2009 rated 9 out of 10.

Over all a great place to stay.

Positives: friendly staff

Negatives: Didn't have hand soap

Reviewer: Not provided on Sun 14 Jun 2009 rated 10 out of 10.

The hotel was great. The staff was awesome, loved the decor and presence of the hotel.

Positives: The service and the room quality.

Negatives: Nothing.

Reviewer: Not provided on Thu 14 May 2009 rated 10 out of 10.

Overall it was a good stay.

Positives: Staff.

Negatives: Opened bar soap in the bathroom.

Reviewer: Not provided on Tue 28 Apr 2009 rated 8 out of 10.

This hotel was fine. It wasn't dirty or anything like that but it didn't seem to be the cleanest either but it was okay. I would recommend it.

Positives: I liked the atmosphere in the lobby.

Negatives: I think the room could've been better.

Reviewer: Not provided on Thu 02 Apr 2009 rated 9 out of 10.

This was a perfect location for myself and my 6 yr old. Simple, clean and friendly staff. it suited us just right.

Positives: The bed was really comfortable.

Negatives: The pool is not heated.

Reviewer: Not provided on Tue 24 Mar 2009 rated 3 out of 10.

This is a nice hotel in a somewhat sketchy neighborhood. We ended up in a smoking room that smelled like it was used for a poker tournament the night before. The staff would not move us to another room, but claimed to have a magical air purifier that would solve the issue in 45 minutes. We left for dinner and returned to the same smell. The staff said they couldn't find the air purifier.

Positives: Good location. Close to freeway.

Negatives: We ended up in a smoking room.

Reviewer: Not provided on Tue 17 Feb 2009 rated 8 out of 10.

The room was clean and nicely decorated and the bed and sheets were very comfortable. I slept like a baby. The room was quiet. I only heard other guest when they were right outside my door talking loudly. The staff were very friendly. My only complaint was that there was only one elevator that both hotel guests and hotel workers used. Made it slow getting to the lobby in the late morning.

Positives: The bed was very comfortable and the room was clean.

Negatives: There was only one elevator that both hotel guests and hotel workers used. Made it very slow in the morning to get to the lobby.

Reviewer: Not provided on Wed 10 Dec 2008 rated 5 out of 10.

I was pleased with over all would have like hot water for shower. The pool was great for the kids.

Positives: Family enjoy amenities.

Negatives: Water was not hot.

Reviewer: Not provided on Sun 26 Oct 2008 rated 9 out of 10.

Perfect location for downtown Phoenix events. Within 3-4 blocks of all things. No rental car needed.

Positives: Location.

Negatives: Internet price is a little high.

Reviewer: Not provided on Fri 05 Sep 2008 rated 1 out of 10.

The location of the hotel was in a rough part of town. Didn't feel very safe. The pool had lots of dead bugs, hot tub was cold. I called ahead to make sure we could have bedding for the pull out bed for the kids. They told us no problem and then at 8 when we went to use the bed there was no bedding and the bed was broken. We called the front desk and said that she was the only staff member and she would have to wait until 9:30 pm before she could bring us bedding.

Positives: Had Wi-Fi in room.

Negatives: Staff was rude.

Reviewer: Not provided on Tue 02 Sep 2008 rated 7 out of 10.

I would not stay here again. The star rating threw me off. Bad neighborhood, though lots of other hotels around because of easy freeway access. No access to hotel from rear parking lot, kind of scary.

Positives: Very friendly staff.

Negatives: Hotel smelled musty, the pool was too warm and sauna was not constructed properly, too cold, no jets.

Reviewer: Not provided on Mon 01 Sep 2008 rated 3 out of 10.

I have stayed in worse places. Staff was friendly. I would stay again.

Positives: Location was convenient. Nice pool and Jacuzzi, but I did not use it.

Negatives: Mold on shower curtain. Odd smell as if something was not clean. Refrigerator froze my leftover dinner so I could not eat it.

Reviewer: Not provided on Thu 28 Aug 2008 rated 9 out of 10.

Room was cool and clean. Curtains closed funny & not all the way. There was an iron spot on the carpet next to the window, that looked like the iron had been dropped and it melted the carpet. Desk clerk that checked us in was wonderful & had a great sense of humor. Several breakfast meal trays were still in the hallways & it was after 3 pm.

Positives: Close of Luke Air Force Base.

Negatives: Location of the pool.