Holiday Inn Express

Reviewer: Not provided on Thu 14 Jul 2011 rated 8 out of 10.

Good location on the beach, close to shops, dinning and other stores.

Positives: On the beach, clean rooms, nice,

Negatives: The free breakfast was awful even to be free. We only ate it one morning.

Reviewer: Not provided on Sat 22 May 2010 rated 7 out of 10.

Not bad for the money. The location and pool are the reasons we chose it and those things were great. Rooms need updating. Breakfast was good.

Positives: Pool and location.

Negatives: Older hotel, room smelled funny, small rooms.

Reviewer: Not provided on Mon 05 Apr 2010 rated 8 out of 10.

The staff was friendly and helpful. Location was close to all eateries,shopping, and of course the beach. Was family friendly even on spring break. Which is sometimes hard to find. All in all the hotel was what we had hooped it would be.

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Positives: It was convenient. Close to all there was to offer in the area.

Negatives: The parking lot was small, one way in same way out. It didn't cause too much trouble though.

Reviewer: Not provided on Thu 31 Dec 2009 rated 10 out of 10.

Rooms were clean.

Positives: Beach view the staff was nice.

Negatives: Nothing.

Reviewer: Not provided on Mon 08 Sep 2008 rated 2 out of 10.

I stay at Holiday Inn Express hotels regularly because they are consistently good quality for the money. The Holiday Inn Express in Orange Beach does not fit the quality standards. The carpet on the 5th floor was damp from poor circulation; the bathroom was musty and mildew; the breakfast bar was under-stocked and not well maintained. I will not return to this hotel.

Positives: Less expensive than the conference hotel.

Negatives: Musty, dirty, damp, lumpy mattress, bad breakfast.

Reviewer: Not provided on Thu 28 Aug 2008 rated 10 out of 10.

Breakfast was amazing, much better than your typical free continental breakfast - we had a hot meal every morning!

Positives: Convenience, cleanliness, close to everything we wanted to do.

Negatives: Everything was great!

Reviewer: Not provided on Fri 08 Aug 2008 rated 8 out of 10.

This hotel is wonderful for traveling on a budget without sacrificing safety. Desk clerks were very nice and friendly. Tub lining was coming up but maintenance fixed it within a few hours. Front desk even called before after to be sure that it was taken care of. It is worth the extra money to pay for a gulf front balcony but only if you are second floor or above. First floor view is of the back of the pool chairs. Building was obviously updated with sub par craftsmanship (different shades of grout in the shower, old paint showing through the new paint, unpainted sections). Side door is supposed to require hotel room key to open but remained unlocked for our entire 4 day stay. The boast that they were rated number 1 showers but they should change it to number 1 shower heads because beyond that, the shower was no attractive or spacious.

Positives: Polite staff, very helpful and quick.

Negatives: Cheap updates, bad paint job, ugly bathroom.

Reviewer: Not provided on Thu 10 Jul 2008 rated 10 out of 10.

When you think Alabama, you don't typically think of white, sandy beaches and turquoise waters, but you should. The Holiday Inn Express at Orange Beach exceed any expectation. Located on the shoreline, this hotel has a friendly, outgoing staff with accommodations and facilities that are convenient, accessible and easy to use. A great place to stay on a budget.

Positives: Close to the beach at a reasonable price.

Negatives: Still a little pricey for the small rooms.

Reviewer: Not provided on Tue 20 May 2008 rated 6 out of 10.

The shower curtain was broken, the shower was mildewed. My clothing was brought to lost and found from my room as the maid cleaned my room before the posted checkout time. The girl behind the desk offered an apology and said check out was at 11 even though the sign on the door and my itinerary said 12. To me, an apology is meaningless if you try to justify your actions in the same breath. I mean you are either wrong or not. They were obviously wrong.

Positives: I like that is was on the beach.

Negatives: Check out was at 11, not 12, even though all posted signs said 12. As such the maid removed my items from my room thinking we had left them.

Reviewer: Not provided on Sun 27 Apr 2008 rated 10 out of 10.

Nice place to stay, will definitely stay there again. Staff was very friendly.

Positives: I loved the staff. They were so nice to us!

Negatives: I didn't like the smell of the shampoo, soap etc.

Reviewer: Not provided on Mon 31 Mar 2008 rated 8 out of 10.

Overall, I thought it was very nice place to stay.

Positives: Clean, friendly, great pool and beach access.

Negatives: The gym was small.

Reviewer: Not provided on Thu 21 Feb 2008 rated 9 out of 10.

My three children from 7 month to 21 had a great stay. The two older children had access to the beach as well to entertainment across the street.

Positives: Loved the beds they were great.

Negatives: Could not see the ocean from room.

Reviewer: Not provided on Sat 27 Oct 2007 rated 9 out of 10.

Good location! Nice clean room at a beach front hotel. Nothing fancy, but fit the bill for a family vacation stop!

Positives: The beach front location was great!

Negatives: Finding a parking space was difficult.

Reviewer: Not provided on Fri 26 Oct 2007 rated 5 out of 10.

It was obvious that they were having major leakage problems in the lobby, but not in the rest of the hotel. Although the bathroom was not clean, the room was clean and spacious.

Positives: The continental breakfast was stellar.

Negatives: The bathroom was not very clean.

Reviewer: Not provided on Mon 15 Oct 2007 rated 8 out of 10.

The room was comfortable with the amenities of a microwave and refrigerator which was great for the leftovers from our meals at various restaurants. The proximity to the beach was great. There are lots of good restaurants nearby. The staff was helpful.

Positives: It was on the beach, nice pool, nice continental breakfast.

Negatives: No restaurant.

Reviewer: Not provided on Thu 21 Jun 2007 rated 6 out of 10.

Was not impressed.

Positives: It was very pricey for the accommodations!

Negatives: The price.

Reviewer: Not provided on Sun 10 Jun 2007 rated 9 out of 10.

I admit my expectations were not very high, but we were on a tight budget this year for the family vacation. However, I would recommend it to any family who doesn't spend much time in their room anyway. The pool was great and very family friendly with a grill, music, and waterfalls for the kids to play in. They have beach chair service. All the restaurants we ate at were within a couple of blocks. The putt-putt/arcade was right down the street. It was a very good experience. However, with the amount of children running around, I would not deem it a romantic place for couples. The staff was all very friendly and helpful.

Positives: For a Holiday Inn Express, the atmosphere was fun and beach, with a great pool and grill.

Negatives: Most of the balconies face the parking lot or another building instead of the beach.

Reviewer: Not provided on Thu 26 Apr 2007 rated 3 out of 10.

The customer service left a lot to be desired. We were sent to the wrong room three times. We realized that after our third trip to the front desk to get the key to work, walked into the room, and someone's belongings were already there. That night (10:30) the toilet overflowed and water covered the floor so we called guest services. About 20 minutes later, someone came up with cleaning supplies, but no plunger. She went to "look for a plunger". An hour later she still hadn't returned so I called back, and she said she couldn¿t find a plunger. Yet another hour later, I called back again and there had been a shift change. The new staff had not been told of the problem with the toilet, so a new person went on the hunt for a plunger. She finally came back about 30 minutes later and resolved the problem. It was almost 2:00 in the morning before we got to go to bed. This was the worst hotel experience I have ever had.

Positives: Breakfast.

Negatives: The customer service left a lot to be desired. We were sent to the wrong room three times, and that night our toilet overflowed.

Reviewer: Not provided on Tue 03 Apr 2007 rated 8 out of 10.

Good location and facilities for families.

Positives: Great for kids.

Negatives: No view from this room.

Reviewer: Not provided on Sat 10 Mar 2007 rated 5 out of 10.

The price was a bit too high for the quality and size of hotel room.

Positives: Excellent mattress, blankets, and pillows.

Negatives: Wet paint on bathroom doors & walls. Check out time different from information given online. Noisy ice maker in front of room.

Reviewer: Not provided on Wed 31 Jan 2007 rated 10 out of 10.

We were in orange beach looking for a place to have a wedding for our daughter. We loved our visit and our hotel was very clean, nice people. Great beds!

Positives: Most comfortable beds!

Negatives: Can't everything was great.

Reviewer: Not provided on Tue 15 Aug 2006 rated 8 out of 10.

The staff was great, from the time we got there they sat the tone for the rest of our stay. Being on the beach was icing on the cake.

Positives: Location, walking out the back door of the hotel to the beach was perfect!

Negatives: Beds were full side not queen as advertise, carpet was always damp in the room.

Reviewer: Not provided on Sat 08 Jul 2006 rated 6 out of 10.

The staff was friendly and hotel was OK. I had reserved 2 rooms, but when we arrived, only one room was ready and then when the second became available, it was 6 floors from the first room. Another downer is that the second day the cinnamon rolls were not available in the breakfast buffet! It is expensive for what it is! The cleaning staff is very pushy and not all that good at cleaning! The sleeper sofa in one room had dirty linen from the previous tenants.

Positives: It is on the beach!

Negatives: Too expensive!

Reviewer: Not provided on Tue 02 May 2006 rated 8 out of 10.

Attractive hotel directly on beach with great private balcony. Rooms were nicely equipped with fridge, microwave, blow dryer, iron & ironing board, and high speed Internet access. Wonderfully convenient location - could walk to many restaurants and attractions. Well lit, safe parking lot. Very pretty pool/hot tub area. Would definitely stay there again and recommend to others. My only complaint is the unnecessarily loud, noisy housekeeping staff. I would be sleeping like a baby until they started their daily rounds and from then on, it would be impossible to sleep. I kept a do not disturb sign on my door most days, and they would rudely bang on my door anyway, completely disregarding my request for privacy. They would persistently bang on the door, repeatedly saying "housekeeping," until I would tell them I didn't want my room cleaned. I've never had this happen before - at any hotel. Usually when you put a privacy sign on your door, you can rest assured that you will not be disturbed - but not at this particular hotel. They ignore privacy signs and I find that to be terribly rude. Overall, I enjoyed this hotel stay very much and would definitely stay there again.

Positives: Easy to find, pink color stood out, awesome location

Negatives: Extremely loud, noisy, talkative maids