The Chattanoogan Hotel

Chattanooga, Tennessee

The Chattanoogan Hotel is a hotel located in Chattanooga. The Chattanoogan, Tennessee's Urban Resort, is an upscale hotel and conference center within two hours of Atlanta, Nashville and Birmingham. Ideal for vacations, meetings and special occasions, The Chattanoogan features exquisite rooms and suites, outstanding restaurants, a full-service spa, and 25,000 square feet of technologically advanced meeting space. Nearby recreation, like a Jack Nicklaus golf course and white-water rafting, blend perfectly with all the shopping and entertainment of downtown Chattanooga create a truly unique destination for family getaways, social events and business meetings.

As the premier choice for vacations and retreats among Chattanooga hotels; few hotels offer an experience quite like Benchmark Hospitality's, The Chattanoogan.

Nearby restaurants include Public House, Kenny’s Southside Sandwiches, Two Ten Jack, and Southern Star.

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Address and Location details

Photo of The Chattanoogan Hotel
1201 South Broad Street
Chattanooga
Tennessee
37402
USA


Tel: (423) 756-3400
Tollfree: (877) 756-1684

Reviews for The Chattanoogan Hotel, Chattanooga

8 / 10 based on 25 reviews

The comments and opinions expressed on this page are those of visitors to this site, and not of and or its parent companies.

10 OUT OF 10 Reviewer: Not provided - Mon 20 Sep 2010

The Chattanoogan Hotel

Very nice hotel and grounds. Impressed the interior of lobby and room.

Positives: Very neat hotel and grounds.

Negatives: Wish the location was closer to downtown.


10 OUT OF 10 Reviewer: Not provided - Tue 06 Jul 2010

The Chattanoogan Hotel

Hotel was very nice. Room service was way too expensive, but excellent choices. Outstanding customer service, house-keeping to be specific. Thought parking was included, but not expensive anyway. One low, no mini-fridge. Bring a cooler.

Positives: Great place to stay. Awesome lounge.

Negatives: Not quite where we'd like be pertaining to the city, but easy to get too.


9 OUT OF 10 Reviewer: Not provided - Fri 21 May 2010

The Chattanoogan Hotel

Area did not seem to be safe.

Positives: Nice & very clean rooms.

Negatives: Had to get in car to go out for food, etc..


5 OUT OF 10 Reviewer: Not provided - Tue 27 Apr 2010

The Chattanoogan Hotel

The mattress has some kind of foam topper that caused my wife and me to wake up several times, because it gets hot and you can not turn over easily. The breakfast buffet is overpriced and uninspired, Shoney's or Ryans is cheaper and better. Parking is $ 8 self park or $ 13 valet, too much.

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Positives: Front desk staff was

Negatives: No shuttle stops at this hotel. Breakfast is mediocre at best.


10 OUT OF 10 Reviewer: Not provided - Sat 03 Apr 2010

The Chattanoogan Hotel

It was a very nice clean modern Hotel.

Positives: Clean

Negatives: Problem with the Blow Dryer was broken.


8 OUT OF 10 Reviewer: Not provided - Fri 19 Mar 2010

The Chattanoogan Hotel

The Chatanoogan is a centrally located hotel with nice amenities. The room was average but was clean and suitable for a hotel room. We enjoyed the heated indoor pool which was nice on the cold, winterly days. The pool is small and shallow (3-3.5 feet) but suited the needs of a 6 year old well. The lobby area is very nice with a cool see-through fireplace. The staff was efficient but did not go out of their way to help us as local tourists in getting some tickets that the hotel had to offer. The restaurants looked nice, but we did not dine in any of them. The hotel also has a spa available for pampering and a small exercise room.

Positives: Very nice lobby area and indoor pool.

Negatives: The front desk staff was just average. Did not go above the norm with service.


9 OUT OF 10 Reviewer: Not provided - Wed 12 Nov 2008

The Chattanoogan Hotel

Outstanding facility that has all of the high points covered well, quality of food, customer service, friendliness, etc. With attention to just a few fit-and-finish details (lighting in the bathroom, slope in the floor, valet key box out of place in opulent foyer), this would be among the best resorts available in its class. With a great location that is close to everything in Chattanooga from the family-friendly aquarium to several evening entertainment options, this resort is a quality stay.

Positives: The location and staff courtesy/customer service was top-notch.

Negatives: Some small details could be easily improved.

Staff / Service
10
Location
10
Cleanliness
10

9 OUT OF 10 Reviewer: Not provided - Tue 09 Sep 2008

The Chattanoogan Hotel

Staff was very friendly and helpful. The room itself was about average, a nice bed, but a little small. We enjoyed the pool, especially the view of Lookout Mountain through the large windows around it. The restaurant was expensive, so we chose to eat elsewhere. Again the staff gave some excellent recommendations. All in all, a nice hotel. Would consider staying there again.

Positives: Friendly staff, central location.

Negatives: $8.00 a day to park our car.

Staff / Service
10
Location
10
Cleanliness
10

10 OUT OF 10 Reviewer: Not provided - Thu 14 Aug 2008

The Chattanoogan Hotel

This is a really nice hotel, well run, and very oriented to customer service. The staff was friendly, knowledgeable and competent. The room was beautiful. They do not have flat screen TV but the WiFi is free which is unusual at a high end hotel. Sort of far from the downtown activities but very close to a nice shuttle that runs most of the time.

Positives: It was clean and beautiful and the beds were terrific.

Negatives: The parking is a long walk if you don't want to valet.

Staff / Service
10
Location
9
Cleanliness
10

9 OUT OF 10 Reviewer: Not provided - Sun 10 Aug 2008

The Chattanoogan Hotel

Extra clean, extra towels, great for couples or family. Everyone was very nice. Lots of staff willing to be there for what ever your needs are. The only complaint I have has to pay for parking in a hotel that owns the parking lot. I and the kids enjoyed the hotel a lot.

Positives: It was the nicest hotel I have stayed in that area. Very clean, nice, and equipped for all needs.

Negatives: Parking I do not feel you should have to pay to park at a hotel you are paying to stay in when they own the parking lot.

Staff / Service
10
Location
8
Cleanliness
10

6 OUT OF 10 Reviewer: Not provided - Mon 28 Jul 2008

The Chattanoogan Hotel

This seems to be for travelers on an expense account, not individual travelers. The staff is friendly. The building is pretty. Beyond that, though, the hotel is lavishly priced for no good reason. The room is average in size with 1 straight backed desk chair and 1 sitting chair. Parking is $11 plus hotel fees. Embassy Suites and other suite hotels are much nicer and more spacious and have more amenities (full breakfast). This hotel needs a service to earn its asking price. I would recommend other high-end chain hotels or an upscale B&B in Chattanooga as an alternative.

Positives: Staff, location.

Negatives: Price of room, price to park.

Staff / Service
9
Location
7
Cleanliness
9

9 OUT OF 10 Reviewer: Not provided - Fri 18 Jul 2008

The Chattanoogan Hotel

The Chattanooga is centrally located, the rooms are clean and have fabulous comfortable beds. All of the staff was friendly, helpful and ready to please us anyway they could. A wonderful place to stay and relax.

Positives: All the staff was friendly and very helpful, the room was clean and the bed was fabulous! The maid gave us extra coffee and was so nice and pleasant.

Negatives: We liked everything about this hotel.

Staff / Service
9
Location
9
Cleanliness
9

9 OUT OF 10 Reviewer: Not provided - Tue 10 Jun 2008

The Chattanoogan Hotel

Excellent hotel, clean & friendly staff. The facilities were wonderful.

Positives: The staff was extra friendly.

Negatives: The food was not as delicious as I had thought, it was not flavorful.

Staff / Service
10
Location
9
Cleanliness
10

9 OUT OF 10 Reviewer: Not provided - Sun 25 May 2008

The Chattanoogan Hotel

Stayed in hotel with my husband and in-laws. We were very happy with the accommodations and my sister-in-law and I even spent the morning in the spa. Very restful couple of days after months planning my son's wedding!

Positives: Very comfortable - wonderful beds.

Negatives: TVs needed improvement & refrigerators in rooms would be nice.

Staff / Service
9
Location
8
Cleanliness
9

10 OUT OF 10 Reviewer: Not provided - Fri 16 May 2008

The Chattanoogan Hotel

It is an unknown gem!

Positives: The food in the restaurant was excellent.

Negatives: Corridors too long, especially for people with disabilities.

Staff / Service
10
Location
10
Cleanliness
10

10 OUT OF 10 Reviewer: Not provided - Wed 30 Apr 2008

The Chattanoogan Hotel

We had a wonderful stay. The hotel was better than previous ratings stated. We will stay at this hotel again.

Positives: Better than I expected. Room service was great for tired travelers.

Negatives: Price of drinks were expensive.

Staff / Service
7
Location
10
Cleanliness
10

9 OUT OF 10 Reviewer: Not provided - Fri 28 Mar 2008

The Chattanoogan Hotel

This was a really great hotel with a wonderful ambiance due to the modern decor. The staff was professional and friendly. We visited the spa and I received a massage (Rhonda was excellent) & my wife really enjoyed her facial. The indoor pool is nice when its cold, but we would have liked an outdoor pool since the weather was nice! It's also a little small and became crowded when 5+ kids started splashing around. We absolutely loved the rooms & the beds were very comfortable. The bathroom is nice and the shower had plenty of pressure & the water temperature was stable. The only thing we noticed missing was a mini-fridge. We took some food to go from the restaurant, but had no place to keep it cool. No big deal, but we found it odd given how nice the rest of the room was. Overall, we loved it and will always return when we visit Chattanooga.

Positives: The decor is modern and very unique, especially the see through fireplace.

Negatives: No refrigerator in the room & lack of outdoor pool.

Staff / Service
10
Location
10
Cleanliness
10

3 OUT OF 10 Reviewer: Not provided - Mon 24 Mar 2008

The Chattanoogan Hotel

Overall, I was pleased with the location, room, dining and especially price quoted for the Chattanooga however, I was upset and still am chasing them down for an incident that occurred whilst staying with my five year old. She awoke the next morning with a rash and lumps all over her torso having never suffered from any allergies of any sort, I was immediately alarmed. I brought this to the attention of the front desk and housekeeping who agreed that the marks looked pretty bad. I informed them that I'd be traveling back home immediately to consult her pediatrician on the matter. Who sumized that this was probably caused "by contact" as my daughter has never suffered from a food or skin allergy. To conclude, this was more than likely a reaction to dirty bed linen. Thankfully my daughter is now fine and cleared up but the fact that the hotel has not called to follow up on this and I am indeed the one still leaving voicemail and trying to tract down the hotel room manager, has me more than upset. Any incident, even small in nature directly related to this Hotel should always be of concern to management. We are frequent travelers both domestically and internationally and I am appalled with their lack of service to clientele and shall never recommend this Hotel again.

Positives: The price for quality compared to others in area.

Negatives: Had an incident with small child, no follow up from hotel.

Staff / Service
2
Location
6
Cleanliness
2

10 OUT OF 10 Reviewer: Not provided - Tue 18 Mar 2008

The Chattanoogan Hotel

This was an exquisite hotel. Well suited hotel rooms and lobby. Several restaurants to choose from, the hotel also had a day spa located inside. A few things that I did not like about the hotel was the pool, was located through the hotel spa and workout room, the pool was small and crowded. You had to pay for garage parking which was expensive. I had booked this hotel for its location to the convention center, but I found that it was a little farther than had originally thought, and saw other hotels that were closer and for location I would choose them next time. This hotel was beautiful and comfortable.

Positives: Very attractive.

Negatives: Parking Fees.

Staff / Service
10
Location
10
Cleanliness
10

9 OUT OF 10 Reviewer: Not provided - Thu 24 Jan 2008

The Chattanoogan Hotel

Love to stay at the Chattanooga and have twice. Beautiful, comfortable and upscale, the hotel is extremely well thought out in terms of providing a wow experience for it's guests. Wish the location was closer to the main attractions in town, but it's not so far that I wouldn't stay again. Also wish they had queen-sized beds in the double rooms, rather than standard-sized mattresses (not comfy when you're over 6'). A great experience for family, business or romantic getaway.

Positives: Beautiful & Comfortable Hotel, great art, architecture, a wow experience!

Negatives: Location is across town from all main attractions. Wish the beds were queen instead of doubles.

Staff / Service
10
Location
6
Cleanliness
10

10 OUT OF 10 Reviewer: Not provided - Sun 11 Nov 2007

The Chattanoogan Hotel

Accommodations were lovely & view towards the mountains, breathtaking. Staff friendly & accommodating. Dining was too expensive so ate elsewhere.

Positives: Entire facility was beautiful & clean. Staff friendly & loved view.

Negatives: TV cabinet doors blocked view while sitting in chair. Coffee maker spout was too small & dribbled coffee.

Staff / Service
10
Location
9
Cleanliness
10

8 OUT OF 10 Reviewer: Not provided - Thu 01 Nov 2007

The Chattanoogan Hotel

Attractive location and decor with excellent spa and banquet facilities. Still waiting for a phone call about an item we left in our room when we departed they need a phone system where you can actually talk with a staff member. The maid should have found our item and had someone call us, not the other way around.

Positives: Attractive, contemporary decor; nice spa amenities; friendly staff.

Negatives: Staff confused/uninformed that we had prepaid for room, spa treatments, and banquet facilities.

Staff / Service
9
Location
8
Cleanliness
10

7 OUT OF 10 Reviewer: Not provided - Thu 26 Jul 2007

The Chattanoogan Hotel

I expected this wonderful mountain view and a Jacuzzi. Well, that is only in a Presidential suite.

Positives: Bed was very comfortable.

Negatives: No mountain view. Had street view and other building gorge view.

Staff / Service
10
Location
9
Cleanliness
10

7 OUT OF 10 Reviewer: Not provided - Wed 25 Jul 2007

The Chattanoogan Hotel

Hotel was very nice. Decorator touch in every room; very pretty and contemporary. Food was excellent and staff very helpful. A fellow business associate had her laptop stolen during the morning break in the meeting room, which raises security issues. The laptop was never recovered.

Positives: Close to major attractions.

Negatives: Business package too expensive.

Staff / Service
7
Location
7
Cleanliness
8

10 OUT OF 10 Reviewer: Not provided - Mon 16 Jul 2007

The Chattanoogan Hotel

I enjoyed my week long stay very much. In fact, I hated to leave. The staff was friendly and the hotel was very clean.

Positives: There were 10 pillows on my bed!

Negatives: It would have helped if they had written instructions, info & map about the electric shuttle for transportation.

Staff / Service
10
Location
9
Cleanliness
10

Amenities

Adjoining Rooms. Air Conditioned. AM/FM Alarm Clock. ATM/Cash Machine. Audio Visual Equipment. Bath Tub. Porters. Brailled Elevators. Breakfast Buffet. Business Center. Conference Facilities. Coffee Shop. Coffee Maker in Room. Concierge Desk. Copy Service. Cribs Available. Courtyard. City Center. 24 Hour Front Desk. Handicapped Rooms/Facilities. Double Bed. Elevators. FAX. Fire Alarm with Light. Game Room. Grab Bars in Bathroom. Exercise Gym. Hairdryers Available. Health Club. Heated Guest Rooms. Ice Machine. High speed internet access. Internet Access. Iron. Ironing Board. Jacuzzi. King Bed. Kitchen. Lounge. Maid Service. Massage. Microwave. Modem Lines in Room. Meeting/Banquet Facilities. No Smoking Rooms/Facilities. Free Newspaper. News Stand. Phone Service. Pool. Heated Pool. Indoor Pool. Bus Parking. Parking. Valet Parking. Radio. Refrigerator. Restaurant. Room Service. Safe Deposit Box. Sauna. 24 Hour Security. Security. Sitting Area. Smoke Detectors. Sofa Bed. Fitness Center or Spa. Telephone. Toilet. Turndown Service. TV. Television with Cable. Laundry/Valet Services. Vending Machines. Wake-up Service. Wheel Chair Access. Wet Bar.

Map

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Location details / directions

City

Near to the following attractions

  • Aquarium
  • Convention center
  • Shopping center

Any prices displayed for The Chattanoogan Hotel should be used as a guide only and may vary with room and dates chosen. Lower pricing may be available via the booking system if available. Not all properties are available for online booking. Please note all distances shown are approximate, and may not reflect driving or travel distances.