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Reviewer: Not provided -
Sat 10 Jul 2010
There was a cancellation so I was called because I was on a waiting list. I gave my cc information over the phone and I was told my campsite number in case I arrived after 8 pm when they close the office. I was thrilled to have found a place last minute. Additionally, I was told that my campsite was premium because we would be overlooking the swimming hole. I told my two young girls who was just as excited and anxious to get there. I called them at 7:45 to let them know we would be in at about 8:30, but no one answered so I left a message. When we finally got there, the office was closed so we proceeded to the campsite I paid for over the phone only to find another family there. I was upset because I was told we had this PREMIUM site. I spoke with the people at the site and they said they told the owners they wanted that spot to be closer to their group. So I was pushed down to another spot that was NOT so PREMIUM. They didn't even call me to let me know. I then proceeded to the owner's onsite home to find out what was going on, because at that point, I had no idea where we were supposed to be. When they came out they were upset that I had bothered them at their home and they proceeded to tell me if I looked in the mailbox for instructions like I was supposed to know that. The man walked me to the mailbox, like I'm some idiot, explaining that arrivals after 8 pm are to look in the mailbox and get the instructions with my name on it. He opened the mailbox, went through the names, only to find out there was not one there with my name on it. Does he apologize...of course not. He calls his wife over and I ask why there are people on the campsite she had given to me over the phone. She stated the people wanted to be close to their group so they moved us down. Again...no apology. The rest of the weekend was worse. Their restrooms are filthy. You can not check out until someone inspects your campsite...but the restrooms are filthy. I witnessed a customer being verbally attacked by the owners. It was horrible. No professionalism, no customer service skills. You're better off staying by the side of the road. Very strict.
Positives: The veiw is pretty like any other place on the Frio.
Negatives: Their restrooms are filthy. You can not check out until someone inspects your campsite...but the restrooms are filthy. I witnessed a customer being verbally attacked by the owners. It was horrible. No professionalism, no customer service skills. You're better off staying by the side of the road. Very strict. If you go over the 10 person limit, they will kick you out. No one can visit you for the day.
Reviewer: Not provided -
Thu 01 Jul 2010
Go to parkview riverside....just down the rd. They r awesome. Clean everything! Been there 3 yrs in row u won't regret it.